For Firms Receiving More Than 500 Complaints in the Reporting Period
Table 4 - Complaints Opened When Greater Than or Equal to 500 Opened Complaints
Banking and Credit Cards
|
Product / Service |
Total |
Advising, Selling and Arranging |
Information, Sums / Charges or Product Performance |
General Admin / Customer Service |
Arrears Related |
Other |
|---|---|---|---|---|---|---|
|
Payment Services |
2126 |
Unsuitable Advice: 34 Unclear Guidance / Arrangement: 9 |
Disputes over sums / charges: 818 Product performance / features: 73 Product disclosure information: 0 |
Errors / Not Following Instructions: 8 Delays / Timescales: 52 Other General Admin / CustomerService: 464 |
96 |
572 |
|
Total banking and credit cards |
2126 |
Unsuitable Advice: 34 Unclear Guidance / Arrangement: 9 |
Disputes over sums / charges: 818 Product performance / features: 73 Product disclosure information: 0 |
Errors / Not Following Instructions: 8 Delays / Timescales: 52 Other General Admin / CustomerService: 464 |
96 |
572 |
Product / Service
Payment Services
Total
2126
Advising, Selling and Arranging
Unsuitable Advice: 34
Unclear Guidance / Arrangement: 9
Information, Sums / Charges or Product Performance
Disputes over sums / charges: 818
Product performance / features: 73
Product disclosure information: 0
General Admin / Customer Service
Errors / Not Following Instructions: 8
Delays / Timescales: 52
Other General Admin / CustomerService: 464
Arrears Related
96
Other
572
Product / Service
Total banking and credit cards
Total
2126
Advising, Selling and Arranging
Unsuitable Advice: 34
Unclear Guidance / Arrangement: 9
Information, Sums / Charges or Product Performance
Disputes over sums / charges: 818
Product performance / features: 73
Product disclosure information: 0
General Admin / Customer Service
Errors / Not Following Instructions: 8
Delays / Timescales: 52
Other General Admin / CustomerService: 464
Arrears Related
96
Other
572
Table 5 - Complaints Closed, Upheld and Redress When Greater Than or Equal to 500 Opened Complaints
Banking and Credit Cards
|
Product / Service |
Complaints Closed Within 3 Days |
Complaints Closed > 3 Days but Within 8 Weeks |
Complaints Closed > 8 Weeks |
Total complaints |
Total Complaints Upheld |
Total Redress Paid for Upheld Complaints (SingleUnits) |
Total Redress Paid for Complaints Not Upheld (Single Units) |
|---|---|---|---|---|---|---|---|
|
Payment Services |
878 |
1253 |
15 |
2146 |
925 |
€150,135 |
€34,763 |
|
Total banking and credit cards |
878 |
1253 |
15 |
2146 |
925 |
€150,135 |
€34,763 |
Product / Service
Payment Services
Complaints Closed Within 3 Days
878
Complaints Closed > 3 Days but Within 8 Weeks
1253
Complaints Closed > 8 Weeks
15
Total complaints
2146
Total Complaints Upheld
925
Total Redress Paid for Upheld Complaints (SingleUnits)
€150,135
Total Redress Paid for Complaints Not Upheld (Single Units)
€34,763
Product / Service
Total banking and credit cards
Complaints Closed Within 3 Days
878
Complaints Closed > 3 Days but Within 8 Weeks
1253
Complaints Closed > 8 Weeks
15
Total complaints
2146
Total Complaints Upheld
925
Total Redress Paid for Upheld Complaints (SingleUnits)
€150,135
Total Redress Paid for Complaints Not Upheld (Single Units)
€34,763
|
Product / Service |
Total Redress Paid (Single Units) |
|---|---|
|
Payment Services |
€184,898 |
|
Total banking and credit cards |
€184,898 |
Product / Service
Total Redress Paid (Single Units)
Payment Services
€184,898
Total banking and credit cards
€184,898
