Setting up your Account

  • Welcome

    To help you get started in processing card payments for your business, here are three things you need.

  • Online payments

    The Elavon Payment Gateway (EPG) enables you to take payments online and is the online equivalent of a card terminal in a shop.

  • Protect your business

    As a business taking card payments, you have a responsibility to keep your customers’ card information safe.

  • Access your statement online

    Accessing your statements and reports is simple and easy with Elavon Connect, your online reporting tool that brings all your payments information into one place, at no extra cost to you.

  • Understanding your statement

    Understand your statement by clicking the icon on the example, which will give you an explanation of key parts of your statement.

  • Managing chargebacks

    Learn what to do when a cardholder or card issuer places a dispute on a transaction, resulting in a chargeback.

Customer Centre

TV Tutorials

  • Overview

    View our handy videos on how to fix terminal issues, use our online reporting tool and see some of our solutions to help you run your business.

  • Elavon Connect explainer

    Get quick and easy online access to statements, reports, account management tools, product alerts and more. Elavon Connect saves you time and provides a comprehensive view of all your payment processing activity.

  • Terminal explainer

    Installing the terminal is simple. Once you’ve completed the setup steps in this video, you’ll be ready to start processing transactions.

  • Tablet till solutions

    View our handy videos on how to fix terminal issues, use our online reporting tool and see some of our solutions to help you run your business.

  • eShop

    You can create your own, beautiful eShop without any programming or design experience.

  • Secured by Elavon

    We live in an age where criminals don’t need to be present to take advantage of your business. Complying with PCI standards is good evidence that you're complying with GDPR.

  • Dynamic Currency Conversion

    How to use Dynamic Currency Conversion

User Guides

  • User Guides hub

    Step-by-step instructions on how to use specific functionality.

  • Point of sale

    We take the time to evaluate your particular business situation and match you to the best solution for your unique needs. Our range of tools, products, and solutions will simplify your life and increase the profitability of your business.

  • Poynt - Smart Terminals

    Poynt is the new payment solution that will change the way you think about card payments forever. With sleek lines and large colour touchscreens, Poynt is a beautifully designed device which brings together a totally connected payments experience and a suite of brilliant business tools.

  • Dynamic Currency Conversion

    Dynamic Currency Conversion (DCC) is a service that enables international Visa® and MasterCard® cardholders in over 60 currencies the choice to pay the bill in their own currency rather than the currency of the country that they are visiting.

  • Mobile solutions

    MobileMerchant turns your Smartphone or tablet into a mobile payment terminal. Now you can accept payments anywhere and anytime, to give your customers the great level of service they expect and deserve.

  • Smartlink

    Link your card terminal to your till, improve your customer experience and simplify your end-of-day processes.

  • Tax-free shopping

    When combined with Dynamic Currency Conversion from Elavon, the Tax Free Shopping Service automatically recognises cardholders who are eligible for international tax refunds. It enables customers who are non-EU residents to reclaim international tax duties on the purchase of goods using all major credit and debit cards

  • Gift Cards

    Gift cards rank high on many gift lists and make great corporate and customer incentives. Gift card transactions provide a better sales experience for both you and your customers while increasing your profit margin and creating return customers. Think of gift cards as portable billboards for your business.

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News

  • Customer News hub

    Stay up to date with industry news, developments in technology and changes in regulation.

  • Customer updates

    Read all the latest customer updates and changes from Elavon UK.

  • Data security

    All the latest news about data security from Elavon .

  • Scheme changes

    Read important card scheme changes, which will have an impact on how you process your Visa and Mastercard transactions.

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User Guides

Dynamic Currency Conversion (DCC)

Dynamic Currency Conversion (DCC) is a service that enables international Visa® and MasterCard® cardholders in over 60 currencies the choice to pay the bill in their own currency rather than the currency of the country that they are visiting.

Welcome to Dynamic Currency Conversion (DCC)

  • Offer your international customers the ability to pay in their own currency.  The receipt will show the amount in your currency, the customer's home currency and the conversion rate.  
  • Customers will know exactly what they're paying for at the time of sale including all charges so that they'll see the same amount on their card statement when they get home. 

We will manage the entire conversion process for you: from direct treasury exchange rates and transaction processing to back-end reconciliation, settlement, funding, and support. 

Accepting DCC means the cardholder accepts today’s Elavon exchange rate, including commission and knows the final price at the time of purchase as it is displayed on the card machine and their receipt.

Declining DCC means the cardholder’s bank will convert the transaction at a later date using its exchange rate, plus commission and any other charges. The cardholder may not know this final amount until they see their statement.

  • How to use Dynamic Currency Conversion

Frequently Asked Questions

  • Dynamic Currency Conversion (DCC) is a service that enables international Visa® and MasterCard® cardholders in over 60 currencies the choice to pay the bill in their own currency rather than the currency of the country that they are visiting.

  • When you present your card at the till, the point-of-sale recognises automatically if your debit or credit card from Visa® or MasterCard® qualifies for DCC. You will then be asked whether you want to pay in your home currency. The terminal converts the local currency to your home currency. The transaction is processed as usual and your receipt displays both currencies as well as the exchange rate. No additional foreign exchange commission charges apply.

    • All you need to know about Dynamic Currency Conversion (DCC) on contactless cards and mobile wallets.

      With contactless and now mobile wallet growing in popularity, it is important to consider how to handle these types of transactions for currency conversion.

      • With a contactless payment, there is no need for your customer to put their card into the terminal and enter their PIN. Your customer simply holds their card against the terminal for payment, often referred to as ‘Touch & Pay’.

      • A mobile wallet is a credit or debit card stored on an app on a mobile phone or other digital device, such as a tablet. It replaces the physical card with a digital format that can be used to make payments on contactless enabled terminals. Mobile wallet payments work similar to contactless card payments – simply ‘Touch & Pay’ on the terminal.

      • Currently the contactless limit is £30, this means that a transaction up to this amount can be processed by simply holding the card over the terminal. There are some cards and mobile wallet apps that allow customers to use contactless payments above this limit. Your Elavon terminal will automatically recognise these cards/mobile wallet app and process the transactions as contactless transactions.

      • Transactions under £30:

        DCC is available for transactions under the contactless limit, when the card is inserted in to the terminal as a Chip & PIN transaction.

        • If the customer would like to pay in their own currency using DCC, they must enter their card into the terminal and currency conversion will be prompted. Offer DCC to eligible cardholders, by advising of the exchange rate, the local and home currency price, along with the associated charges. Then advise the customer how to complete the transaction by pressing the accept/reject DCC button.
        • If the customer would rather ’Touch & Pay’, DCC will not be offered

         

        Transactions over £30:

        The majority of transactions over £30 are processed as Chip & PIN transactions.

        • Only cards that are enabled for higher value contactless transactions can be processed in a contactless manner and DCC will be offered for these transactions

    • All you need to know to take DCC payments by phone and email

      Currency conversion can be offered to customers who provide their card details over the phone or by secured encrypted email. This may occur when taking a deposit from a customer or a customer is settling their final bill. No matter what the scenario, when the customer is not present (sometimes referred to as CNP transaction) there are guidelines to follow to ensure all customers are offered DCC in the correct manner.

      Virtual cards received by email

      Virtual cards are usually supplied by hotel reservation internet organisations such as Expedia or Booking.com. Once a customer has made an online reservation through one of these sites, you will be contacted by the hotel reservation company with a virtual card, loaded with a specific amount to settle the customers bill. When processing these cards for payment, you must follow your company’s guidelines on applying DCC to these card types.

      Taking the customer card details by phone

      At the stage in the call with the customer when you are entering the customer card details on the Elavon payment solution, you will be prompted to offer currency conversion. At this point you should:

      • Explain

      Explain to the customer that, Dynamic Currency Conversion is a service whereby the transaction can be converted today into their home currency at the fixed exchange rate which gives a final price in the customer’s home currency today. Or that the customer can instead, leave the transaction in the local currency and the transaction will be converted by the customer’s bank at their exchange rate, plus commission and any fees that apply.

      • Tell

      Tell the customer each of the following:

      i. The sale amount in your local currency and the converted amount in their home currency

      ii. The exchange rate on the screen

      iii. That this Elavon exchange rate includes a margin (usually 3.5%) on rates provided by U.S. Bank

      • Ask

      Ask the customer whether, based on the information you have provided, they would like to agree the final price in their home currency today (with DCC) or whether they would like to leave the transaction in the local currency (without DCC). Select the correct option on the Elavon payment solution depending on the customer’s response.

      • Send

      Send the customer the final bill by email or post. If the customer accepted DCC, you must also email or post them a copy of the receipt from the terminal which shows all the DCC information.

    • Step 1 - Motivate your team

      Motivate your team

      Inform your team about the benefits of implementing best practice for currency conversion with your customers.

      Simply steps include:

      • Lead by example, when you offer currency conversion to customers
      • Support your team with DCC guides and manuals above such as:
        • Staff Poster
        • DCC Training Guide
        • Guide to Elavon Best Rate
      • Monitor your results, by department, on elavonconnect.com and share this performance information with your team

       

      Step 1 - Motivate your team

      Monitor DCC activity

      Regularly check whether the team are offering the benefits of currency conversion in their conversations with every customer. The customer conversation should include one of these DCC benefits:

      • Final price known
      • Today’s fixed exchange rate
      • Elavon Best Rate

      Having regular team conversations regarding customers questions on currency conversions leads to a team that feel confident talking to customers about currency conversion.

      Check out the staff poster for tips on how to answer customer questions.

      Step 3 - Reasons to offer DCC to all eligible customers

      Reasons to offer DCC to all eligible customers

      • They’ll know the exact amount in home currency
      • Improved customer experience
      • They can track available card balance
      • Increase business revenues

       

    • Once you have implemented the steps to grow your DCC conversion rates you can track your DCC performance via your monthly statement or online at anytime.

      Why track DCC performance?

      By keeping track of your DCC conversion rate you will know the revenue you earned and also the additional revenue you could have earned.

      tracking your DCC performance

      How to track DCC performance on Elavon Connect

      Available exclusively online are two great reports that will give you valuable insights into your businesses DCC performance:

      • DCC Terminal Performance Report

      The DCC Terminal Performance Report shows you the volume of DCC eligible transactions by Point of Sale. This enables you to track and compare the DCC performance in different areas of the business and look at specific time periods. Tracking performance at a terminal level may provide valuable insights, such as a staff training requirements.

       

      • Volume per Card Issuing Country Report

      The Volume per Card Issuing Country Report enables you to see where your customers are coming from. This insight can assist targeting new business in specific location or ensure you have the right language support for staff management.

       

      How to access these reports

      The quickest and easiest way to view your statement and reports is on our comprehensive online reporting tool called Elavon Connect. If you are not registered, you can do so at any time by going to elavonconnect.com

  • The receipt will show the amount in your currency, the customer's home currency and the conversion rate.  

  • Customers will know exactly what they're paying for at the time of sale including all charges so that they'll see the same amount on their card statement when they get home. 

  • We will manage the entire conversion process for you: from direct treasury exchange rates and transaction processing, to back-end reconciliation, settlement, funding, and support.  

  • You provide your international customers with an extra service as they can pay in their own home currency. In addition, you gain additional sales potential and even increase profitability as Elavon will rebate a share of the conversion rate to you. DCC doesn’t carry any additional activation fees or monthly minimums. Elavon’s DCC service is transparent and effortless as Elavon handles the entire DCC process from start to finish which means that you have a single point of contact for all your service needs. Furthermore you may reduce chargebacks and disputes as there are no more exchange rate surprises for your customers when they receive the credit card statement.

  • If you pay in a foreign currency, you will always have to pay exchange rates. DCC provides full disclosure of the exchange rate which allows you to assess the competitiveness of the rate at the point-of-sale; which is more information than credit card issuers provide. In addition, you benefit from Elavon’s Best Rate Guarantee. If you obtain a better exchange rate on another transaction on the same day from your card issuer, Elavon will refund the difference.

    • They know the final price in their own currency
    • They get today’s exchange rate locked in
    • There are no exchange rate surprises when their statement arrives
    • Their transaction is covered with the Elavon Best Rate program

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