We’re taking precautions to minimise risk to our employees, partners, customers and operations.
Elavon continues to closely monitor the spread of COVID-19, the novel coronavirus. To stay a step ahead, we’ve implemented actions to help minimise the potential impact of the virus on our employees, partners, customers, operations and long-term financials.
Our plan is applicable to all business lines, its employees and subsidiaries. It augments existing preparedness and recovery planning and outlines tailored and adaptive strategies by which the impact of a pandemic upon the company and its employees may be continuously monitored and mitigated. Enterprise resiliency plans—inclusive of plans regarding our critical vendors and third-party service providers—are developed in collaboration with internal and external partners. Our plans are regularly exercised to provide assurance of appropriate coverage and effectiveness.
The continual delivery of critical financial services is the focus and foundational basis of our strategic planning. As a critical partner in your Payment processing, we are closely monitoring volume and up-time across our authorisation, processing and settlement systems. We have successfully re-tested our critical business recovery plans and stand ready to activate the plans as necessary. We will continue to provide financial services to our customers at the highest service levels achievable within the scope of the incident, at the direction of public authority and regulatory bodies.
Our COVID-19 response efforts are coordinated by a centralised command centre, overseen by our chief risk and operational risk officers, with all key teams together to streamline our response focusing on employee and workplace health and safety, business continuity, communications, and mitigation of potential or actual business impacts. We are reviewing our continuity plans across our various business activities to ensure continuity of critical processes, including those processes supporting our customers. With particular emphasis on employees in critical business functions we are assessing and testing backup locations, worksite transfer or relocation options, as well as remote access laptop capabilities and increased VPN access where necessary.
In addition, we are taking a unified, proactive approach to travel and self-quarantining restrictions to help ensure the safety of employees and customers. Using the Centres for Disease Control and Prevention (CDC) level 2 and level 3 travel guidance and equivalent guidance from the countries in which we operate as the baseline, we have temporarily restricted travel to essential international business travel only.
Additionally, we have temporarily asked all employees who return from mainland China, South Korea, Iran, Italy and Japan – or who have family members or close contacts returning from these regions – to remain home from work for 14 days. Additionally, we will continue monitoring all countries’ public health authority’s guidance and, when necessary, will make appropriate adjustments.
Elavon is prepared to support our employees, partners and customers and facilitate the continuity of our operations.