
Tax Free Shopping
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Overview
When combined with Dynamic Currency Conversion from Elavon, the Tax Free Shopping Service automatically recognises cardholders who are eligible for international tax refunds. It enables customers who are non-EU residents to reclaim international tax duties on the purchase of goods using all major credit and debit cards
- Offering the Tax Free service means that tourists are more likely to shop at your store and in most cases will spend the savings made in the store
- Tourists in most cases will spend more on average than domestic customers
How does tax free shopping work?
- Shop: With an Elavon point-of-sale device, customers who are eligible for inTternational tax refunds are automatically recognised and provided with the information needed to reclaim international tax duties on the purchase of goods
- Stamp: At the airport or port, customers go to the Customs desk and present their completed Tax Free Form, passport, receipts and purchases to get a stamp on their form. Goods should be available for inspection, unused and with the original receipts
- Claim: At a desk or office displaying a Tax Free (Global Blue) logo. In some cases this will be a currency exchange. Customers present their stamped, completed Tax Free Form to receive the refund in cash or to their credit card.
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Featured Training
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Frequently Asked Questions (FAQ)
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What is Tax Free Shopping
Tax Free Shopping is a scheme which allows non-EU residents to shop on the Irish or UK high street and claim back their VAT.
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Who is eligible to take advantage of this service?
All visitors from non-EU countries are eligible to take advantage of the Tax Free Shopping Service.
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How does it work?
At purchase the tourist is issued with a form. They present this form at customs and get it stamped. The tourist returns the form and receives a refund. With an Elavon point-of-sale device, cardholders who are eligible for international tax refunds are automatically recognised and provided with the information needed to reclaim international tax duties on the purchase of goods.
This means that:
- All eligible customers are identified thereby increasing customer satisfaction
- Form filling errors and calculations are eradicated
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Guides & Manuals
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Technical Specifications
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Make Tax Free Shopping Services Work For You
In addition to helping you get set up, we offer continued support to ensure your transactions go smoothly.
- Errors whilst filling forms and calculations are reduced
- Reduces PCI DSS compliance costs and security concerns with Secured by Elavon
- Our terminals are Near Field Communications (NFC) enabled, so it is easy to support all types of contactless payments including Apple Pay and Android Pay
- Immediate authorisation and authentication
- Track payments with our Online Reporting tool
- Order your terminal rolls and supplies online from Elavon Consumables
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Help Your Business
Dynamic Currency Conversion
Allow international Visa® and MasterCard® cardholders the choice to pay in their own currency rather than the local currency
Gift Cards
Offer Gift Cards to increasing your profit margin and creating return customers.
Mobile Merchants
Turns your Smartphone or tablet into a mobile payment terminal with MobileMerchant
Smart Terminals
Our smart terminal offers an all-in-on till, terminal, printer and management system that syncs with any device
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Contact Us
Customer Services
Talk to us today
In the event that the terminal cannot issue a Tax Refund Form online, please use Global Blue’s paper forms to fill in the traveller and purchase details manually.
If you have questions or need any kind of help with providing the Tax Free Service including ordering more brochures or forms, please contact Global Blue on
UK: 0208 232 1900
Mon-Fri: 10:00 AM - 6:00 PM GMT
If you require assistance with other functions of the terminal please call Elavon on
UK: 0345 850 0195
Lines are open 24 hours a day, 7 days a week.
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