Welcome to Elavon

 


Three simple steps to get you started

 

Card Terminal Installation

You’ll receive a call shortly to arrange a suitable date for our engineer to install your card terminal (s) and train you and your staff.

For a successful installation check out the guide.

Pre-Installation Checklist

 

Protect Your Business

As a new customer, you’ll be set up on our data security portal. Lookout for emails from “Secured by Elavon” with login details for registration.

Getting compliant will protect your business.

More Information

 

Access Statements Online

Accessing statements and reports is simple and easy with Elavon Connect, your online reporting tool that brings all your payments information into one place.

Register yourself and gain immediate access.

More Information

 

You should receive everything you need to get started within a week after your account is opened, if this is not the case, please contact our Customer Services team.

 

Things you might need to manage your account with Elavon

Understanding Your Statement

Check out our handy guide
to reading your statement.

Managing Chargebacks

Learn how to minimise and
handle disputed transactions.

Display Your Logo

Display your logo on the card
terminal screen and on till receipts. 

Change Account Details

You will find the relevant forms
for changes to your account.

Contact us - we're here to help

Customer Services

UK: 0345 850 0195

Press 1 - Technical Support
Press 2 - Customer Services
Press 3 - Supplies

Automated Authorisation Centre

UK: 0345 850 0197

Press 1 – Authorisation on card
Press 2 – Code 10
Press 3 – Name and address check
Press 4 – Pre-Authorisation cancellation
Press 5 – Help Menu

 

You can call us 24/7, 365 days
Please have your Merchant ID Number (MID) ready whenever you call us.


Visit Our Resources Centre

Resource Centre

Order Till Rolls

You can order paper rolls for your card machine quickly and easily online or by phone, from UK Paper Rolls, our preferred provider. You can contact them directly:

Tel: 01698 843 866


www.elavonconsumables.com

sales@ukpaperrolls.com

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