Whether your customer pays at your till, or you take the payment to the customer, we have terminals to suit any business and any need.
Pay at till
If you run a shop or hotel reception, our countertop terminal is perfect for your business:
- Fast and reliable
- Contactless enabled
- Major credit and debit cards accepted
- Immediate authorisation and authentication
- PCI DSS compliant
- Multi-currency enabled
- Pricing plans that work for you
Desktop monochrome terminal capable of connection over IP and PSTN for back up
iPP320 PIN Pad
This is a monochrome PIN pad which can be connected to an ICT220 terminal
Take the payment to the customer:
- Bluetooth or WiFi compatible
- All major credit and debit cards accepted
- Contactless enabled
- Multi-currency enabled
- PCI DSS compliant
- Pricing plans, planned around you
If you run a restaurant or bar, then our Bluetooth or Wi-Fi, cradle-based terminals are most suitable for your needs.
Portable monochrome terminal which is supplied with a base for both charging and communications. These units are capable of transacting over Bluetooth IP and Bluetooth PSTN
Mobile monochrome terminal supplied with a cradle. Designed small and light for mobility purposes.
And if you want even more mobility to take payments at events or in the street; then our mobile, GPRS based terminal is the one for you.
Mobile monochrome terminal capable of transacting over GPRS
- Performing transactions with Ingenico terminals
- Order supplies for your point-of-sale terminal
- Learn More
Contactless - Making low value transactions even simpler
Contactless Frequently Asked Questions
Contactless is a new feature being introduced on payment cards to make low value purchases quicker and more convenient for both retailers and consumers. When making low value payments (currently £20 or less) - rather than inserting a card into the chip & PIN machine and typing in a PIN – those with a card featuring Contactless can simply hold it to the reader to pay.
Cards featuring Contactless will look much the same as a standard chip and PIN card, but will have been re-issued with a new design incorporating one or more contactless identifiers. The majority of cards issued in the UK and Ireland will feature the contactless indicator:
Where a transaction is for less than the Contactless transaction limit (currently £20), customers can be given the option of paying with a Contactless card. If the transaction amount is above the Contactless transaction limit (currently £20) then all customers should be asked to conduct a standard chip and PIN transaction.
As part of a routine verification check customers will occasionally be requested to insert the card and carry out a full chip and PIN transaction. The transaction should then be progressed by the retailer as a normal chip & PIN transaction (or using an alternative tender type if this is the customer preference). The customer should be advised that a routine Contactless security check is required; a full chip and PIN transaction will be required to allow continued use of the Contactless functionality on their card. Advise the customer that they should have no problem using Contactless when they next come to use their card.
Both merchant and cardholder copies will be provided.
Yes, subject to the terminal capabilities - this would need to be added before the card is presented, as the aggregate total would still be subject to maximum contactless transaction limit (currently £20).
The display on the reader will notify the cardholder that the transaction has been declined. The cardholder should then be asked to complete the payment by other means.
Contactless cards issued by a non-UK or non-Irish bank can be used in Ireland and the UK wherever the Contactless acceptance mark (and relevant card scheme brand) is displayed within the retailer’s environment.
Contactless cards are secured by the same advanced technology that underpins chip and PIN. Although a Contactless transaction does not require a PIN to be entered, from time to time the terminal will ask that the cardholder undertake a full chip and PIN transaction. This is designed to deter fraudulent use should the card be lost or stolen; each time a PIN is used it re-affirms that the cardholder is in possession of their card.
By accepting Contactless payments you will be protected from most chargebacks and won’t be liable for payments in the event of a lost or stolen card being used for a Contactless transaction.
The security built into the chip on a card means that any data intercepted would not work if someone tried to use it again. The card generates a unique cryptogram for each transaction (based on the secret cryptographic keys in the chip, the transaction counter and a random number produced by the terminal) that is used to validate the data.
Contactless Quick Troubleshooting Guide
If the reader does not respond to the card you should:
- Check that the card is a Contactless payment card (check for logo and indicator);
- Ensure the customer is holding their card close to the acceptance mark;
- Ensure that the card is being presented to the reader correctly – if it is at an angle to the reader it may not work;
- Check the reader is plugged in and functioning (if using a separate reader device)– remember to check for any metallic objects near the reader which may interfere with the signal;
- Check the customer is presenting only one card to the reader. If a wallet is presented that contains multiple Contactless cards (whether Visa payWave, MasterCard® PayPass™, Oyster or any other card that uses contactless technology) an error will be detected and the reader will display ‘Please present one card only’.
- If you are still unable to process the transaction then you should proceed with a standard card transaction or alternative payment
Ingenico Hardware Installation
The iCT220 can be rebooted by simultaneously holding down the yellow button and the full stop button.
All Ingenico terminals use a single ply thermal paper roll of the dimensions 57mm x 40mm.
To load the paper, hold the terminal securely in one hand, with the other hand and by using two fingers lift the printer cover release. Fully open the printer cover to allow you to insert the roll.
When inserting the roll ensure that the paper comes from underneath the roll towards you with the ‘shiny’ side of the paper as the front of the receipt (Elavon print to the rear).
Place the paper roll into the printer compartment, pull a small amount through and close the lid on top of the paper until it locks.
Ingenico Error Handling
Contact Elavon if the following errors occur:
- Invalid Card
- Please Retry
- Referral A
- Referral B
- Invalid Amount
- Expired Card
- Pin Entry Max x 3
- Incorrect Pin
- Service Not Allowed
- Sequence Error