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Customer Enquiry

Are you an existing customer?

If you're an existing Elavon customer with an enquiry relating to setting up or managing your account, products or solutions, please visit our resource centre or call the number below. Our contact centre is available 24 hours a day, 365 days a year, and we'll be happy to assist. If you prefer, you can fill in the form provided on this page for help.

Resource Centre

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Are you an existing customer?

By submitting your details, you agree to our Privacy Policy. We will only use this information to contact you in response to this enquiry.

Talk to us today

You can call us 24/7, 365 days a year

Please have your Merchant ID (MID)
number ready whenever you call us.

Customer Services

0345 850 0195

Press 1 - Technical Support
Press 2 - Customer Services
Press 3 - Supplies

 

Voice Authorisation Number

0345 850 0197

Press 1 - Authorisation on card
Press 2 - Code 10
Press 3 - Name and address check
Press 4 - Pre-Authorisation cancellation
Press 5 - Help Menu

Security Support

+44 203 684 7634

(10:00am - 4:30pm (CET))

Email: fraud.management@elavon.com

(SLA of one business day to emails)

 

Visit Our Resource Centre

Resource Centre