Tell us whether you accept cookies
We use cookies to collect information about how you use www.elavon.co.uk . We use this information to make the website work as well as possible and improve our services
You've accepted all cookies. You can change your cookie settings any time.
Customer Enquiry
If you're an existing Elavon customer with an enquiry relating to setting up or managing your account, products or solutions, please visit our resource centre or call the number below. Our contact centre is available 24 hours a day, 365 days a year, and we'll be happy to assist. If you prefer, you can fill in the form provided on this page for help.
An Elavon representative will reach out to you shortly
An error has occurred in processing the form information. Please try again or contact our customer service at 0345 850 0195
*Required Fields
You can call us 24/7, 365 days a year
Please have your Merchant ID (MID)
number ready whenever you call us.
Customer Services
Press 1 - Technical Support
Press 2 - Customer Services
Press 3 - Supplies
Voice Authorisation Number
Press 1 - Authorisation on card
Press 2 - Code 10
Press 3 - Name and address check
Press 4 - Pre-Authorisation cancellation
Press 5 - Help Menu
Security Support
(10:00am - 4:30pm (CET))
Email: fraud.management@elavon.com
(SLA of one business day to emails)
Company
Your Business
Offers
Solutions
Security and PCI
Customer Service available
Monday-Friday 08:00AM-18:00PM GMT
Technical & Authorization Support available 24/7
Monday to Thursday: 8:00am - 8:00pm
Friday: 9:00am - 5:30pm
Saturday: 10:00am - 2:00pm
Copyright© year | Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.