Customer Enquiry

Are you an existing customer?

If you're an existing Elavon customer with an enquiry relating to setting up or managing your account, products or solutions, please visit our resource centre or call the number below. Our contact centre is available 24 hours a day, 365 days a year, and we'll be happy to assist. If you prefer, you can fill in the form provided on this page for help.

Resource Centre

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First name

Last name

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Merchant account number

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Talk to us today

You can call us 24/7, 365 days a year

Please have your Merchant ID (MID)
number ready whenever you call us.

Customer Services

0345 850 0195

_{Press 1 - Technical Support

Press 2 - Customer Services

Press 3 - Supplies}

Voice Authorisation Number

0345 850 0197

^{Press 1 - Authorisation on card

Press 2 - Code 10

Press 3 - Name and address check

Press 4 - Pre-Authorisation cancellation

Press 5 - Help Menu}

Security Support

+44 203 684 7634

^{(10:00am - 4:30pm (CET))}

Email: fraud.management@elavon.com

_{(SLA of one business day to emails)}

Visit Our Resource Centre

Resource Centre

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Are you an existing customer?

Thank you for your submission

Talk to us today

0345 850 0195

0345 850 0197

+44 203 684 7634

Visit Our Resource Centre

Customer Service

Sales