Customer Enquiry

Are you an existing customer?

If you're an existing Elavon customer with an enquiry relating to setting up or managing your account, products or solutions, please visit our resource centre or call the number below. Our contact centre is available 24 hours a day, 365 days a year, and we'll be happy to assist. If you prefer, you can fill in the form provided on this page for help.

Resource Centre

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Are you an existing customer? Yes No

First name

Last name

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Telephone number

Merchant account number

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Talk to us today

You can call us 24/7, 365 days a year

Please have your Merchant ID (MID)
number ready whenever you call us.

Customer Services

0345 850 0195

Voice Authorisation Number

0345 850 0197

Security Support

+44 203 684 7634

^{(10:00am - 4:30pm (CET))}

Email: fraud.management@elavon.com

_{(SLA of one business day to emails)}

Visit Our Resource Centre

Resource Centre

Elavon

Solutions

Additional services

Help and resources

Customer Service

Monday-Friday 08:00AM-18:00PM GMT

Technical & Authorization Support available 24/7

0345 850 0195

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Copyright© year | Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.

Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

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