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Cookie policy

To change your consent choices at any time - see our 
Cookie Preference Tool

Last change to Cookie Policy: 01.12.2021

This Cookie Policy relates to www.elavon.co.uk

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. 

Below is a detailed list of the cookies we use on our Website. We classify cookies in the following categories:

  • Strictly Necessary Cookies
  • Performance/Analytics Cookies
  • Targeting/Advertising Cookies
  • Third Party Cookies

 

Strictly Necessary Cookies

These cookies are essential in order to provide the website content and/or features.

These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

You can disable these cookies in your browser. However, please note that if you disable these cookies, you may not be able to access all or parts of our website or features.

 

Performance/Analytics Cookies

In most cases, the information these cookies collect is anonymous and is only used to improve how a website works and to help us to identify issues you may have when using our website.

These cookies are not used to target you with online advertising. Without these cookies we can't learn how our website is performing and make relevant improvements that could better your browsing experience.

 

Targeting/Advertising Cookies

These cookies and similar technologies gather information about your browsing habits. They remember that you've visited a website and share this information with other organisations, such as advertisers and platforms on which we advertise.

They do this in order to provide you with ads that are more relevant to you and your interests. Although these cookies and similar technologies can track your visits to other websites, they don't usually know who you are.

Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

 

Third party cookies

We work with third parties and these third parties may use cookies which they place on your computer or device. However, please note that we have no control over the cookies they may use. Please refer to the third party's website for information on how they use cookies.

Third parties may undertake the following activities for us:

  • research the use of our website and activities on it;
  • evaluate the effectiveness of our advertising and promotions on third party websites; and
  • provide services for us which you can navigate to from our website.

From time to time, we may also embed external content from third party websites (e.g. Facebook, YouTube, Twitter) within our website.

Cookie List

Cookie

Description

Duration

Type

Category

cookiesPolicy

This cookie is used as part of a cookie consent mechanism, which remembers the user's cookie preferences for a 90 day period. The cookie records whether the user has or has not consented to different categories of non-essential cookies.

90 days

Persistent

Strictly Necessary

access-token & refresh token                                        

These cookies are stored after logging in. The cookies identify you as a visitor between different pages. These session cookies are essential for authentication and without them the customer cannot navigate or use key features of the site. The access-token cookie will be replaced automatically every 15 minutes on the website and both cookies will be deleted upon leaving it.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

ext-elavon-aem 

This cookie helps ensure that the content of a page loads quickly and effectively by distributing the workload across multiple computers (this is sometimes referred to as ‘load balancing’ or ‘reverse proxying’).

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

XSRF-TOKEN

This cookie supports key security features on the site to prevent unauthorised use through retaining the user's assigned token.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

invoca_id

A session ID is a unique number that Invoca assigns to a specific user for the duration of that user's visit (session).

The cookie is deleted when the browser or tab is closed

Session

Performance / Analytics

invoca_session

This cookie may be set when the user visits a page that uses Invoca call management and tracking functionality.   Invoca uses a JavaScript tag to provide a dynamic phone number that is unique to each site visitor. This cookie is set when the user visits a page with an Invoca tag and places a call to an Elavon phone number displayed on that page, in order to store the user's session ID. We use the information to understand which website pages and ads have resulted in a person calling Elavon and to understand how users are interacting with our websites to improve the website experience.

The cookie is deleted when the browser or tab is closed

Sessions

Performance / Analytics

Google Analytics cookies  (_ga, _gali, _gat, _gid,                                     _gcl_au etc.) 

These cookies are used by our Google Analytics software to collect information about how visitors use our website and determine the efficacy of advertisements on our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

Please also see Google's overview of privacy and safeguarding data at https://support.google.com/analytics/answer/6004245/

Please see Google's overview of privacy and safeguarding data at  https://support.google.com/ for more details.

Please see Google's overview of privacy and safeguarding data at  https://support.google.com/ for more details.

Performance / Analytics

mp_0de6923083088a40922
bbd5fe31266c2_mixpanel

This cookie identifies users of our website and tracks them as they navigate the site. The information generated by the cookie about users’ interaction with our website is transmitted to Mixpanel.  Mixpanel evaluate the information and compile reports which we use to improve our site

1 year

Persistent

Performance / Analytics

mp_c68a15b5c82107c843
b81b8caa1d34d9_mixpanel

This cookie identifies users of our website and tracks them as they navigate the site. The information generated by the cookie about users’ interaction with our website is transmitted to Mixpanel.  Mixpanel evaluate the information and compile reports which we use to improve our site

1 year

Persistent

Performance / Analytics

Google Optimize cookies (_gaexp, _opt_awcid, _opt_awmid, _opt_awgid, _opt_awkid, _opt_utmc, _opt_expid)

This cookie is used to determine a user’s inclusion in an A/B experiment via Google Optimize and the expiry of experiments a user has been included in. Google Optimize is used to enhance user experience on our website.

Please see Google Cookie Usage on Websites https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage#experiments for more details.

Please see Google Cookie Usage on Websites https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage#experiments for more details.

Performance / Analytics

Hotjar cookies (_hjSessionUser{site_id} , _hjSession{site_id} , _hjClosedSurveyInvites , _hjDonePolls , _hjMinimizedPolls , _hjShownFeedbackMessage , _hjSessionTooLarge , _hjSessionRejected , _hjSessionResumed , _hjid , _hjRecordingLastActivity , _hjTLDTest , _hjUserAttributesHash , _hjCachedUserAttributes , _hjLocalStorageTest , _hjIncludedInPageviewSample , _hjIncludedInSessionSample , _hjAbsoluteSessionInProgress , _hjFirstSeen , _hjViewportId , _hjRecordingEnabled ) 

These cookies are used by a Hotjar script  for displaying the correct content to your users without personally identifying anyone. If you do not wish to be tracked by Hotjar you may do so by following the steps on the hotjar website https://www.hotjar.com/policies/do-not-track/

Please see Hotjar cookie information data at https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookie-Information for more details.

Please see Hotjar cookie information data at https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookie-Information for more details.

QuantumMetricSessionID

This cookie is from Quantum Metric and allows us to understand and improve how you use our site.

30 minutes of inactivity on the website

Session

Performation / Analytics

QuantumMetricUserId

This cookie is from Quantum Metric and allows us to understand and improve how you use our site.

1 year

Persistent

Performation / Analytics

Google Ads Cookies (gclid, HSID, NID, PREF, SAPISID, SID, SSID, IDE, DSID, test_cookie, SNID, AID, TAID)

These cookies are using by Google for advertising, including serving and rendering ads, personalizing ads (depending on your ad settings at g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads.

Please see Google advertising and measurement cookie information at https://business.safety.google/adscookies/ for more details.

    
Please see Google advertising and measurement cookie information at https://business.safety.google/adscookies/ for more details.

Third Party

DV360 Cookies (DSID, _gads, pm_sess, pm_sess_NNN, aboutads_sessNNN, FPAU, ANID, IDE,_dc, FLC, RUL)

These cookies are using by Google for advertising, including serving and rendering ads, personalizing ads (depending on your ad settings at g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads.

Please see Google advertising and measurement cookie information at https://business.safety.google/adscookies/ for more details.

Please see Google advertising and measurement cookie information at https://business.safety.google/adscookies/ for more details.

Third Party

Adform Cookies (C, TPC, GCM, CM, CM14, token, otsid, uid, SR<RotatorID>, CT<TrackingSetupID>, EBFCD<BannerID>, EBFC<BannerID>, CFFC<TagID>)

These cookies are used by Adform to enable partners to target ads to visitors, to evaluate how well their ads work, and to see users’ opt-out choices

Please see Adform cookie information at https://site.adform.com/privacy-center/adform-cookies/ for more details.

Please see Adform cookie information at https://site.adform.com/privacy-center/adform-cookies/ for more details.

Third Party

__gsas, NID, DSID, test_cookie, id, __gads, GED_PLAYLIST_ACTIVITY, ACLK_DATA, pm_sess, pm_sess_NNN, aboutads_sessNNN, FPAU, ANID, AID, IDE, TAID, FPGCLDC, _gcl_dc, _gcl_au, FLC, RUL, FCCDCF, FCNEC, CUID, FPGCLAW, FPGCLGB, _gcl_gb, _gac_gb_<wpid>, _gcl_aw, 1P_JAR, Conversion, YSC, VISITOR_INFO1_LIVE, VISITOR_INFO1_LIVE__k, VISITOR_INFO1_LIVE__default, FPLC, _ga, _gac_<wpid>, _gid, _gat[_<customname>], __utma, __utmb, __utmc, __utmt, __utmz, __utmv, AMP_TOKEN, FPID, GA_OPT_OUT, _ga_<wpid>, _dc_gtm_<property-id>, _gaexp, _gaexp_rc, _opt_awcid, _opt_awmid, _opt_awgid, _opt_awkid, _opt_utmc, _gcl_gf, _gcl_ha, PAIDCONTENT, _opt_expid

These cookies are used by CM to enable partners to target ads to visitors, to evaluate how well their ads work, and to see users’ opt-out choices

Please see CM cookie information at https://business.safety.google/adscookies/ for more details.

Please see CM cookie information at https://business.safety.google/adscookies/ for more details.

Third Party

Cookie Management

You can control how cookies are placed on your device from within your own browser. 

 

If you wish to restrict or block the cookies which are set by this website, you may do this through the browser settings for each browser you use, on each computer or device you use to access the internet. 

However, please be aware that some of our services may not function if your browser does not accept cookies. 

You may wish to visit www.allaboutcookies.org which contains comprehensive information on how to do this on a wider variety of browsers including mobile internet browsers. 

 

If you have queries please contact EUDataProtectionOffice@elavon.com

EU Data Protection Office, Elavon Financial Services DAC, Building 8, Cherrywood Business Park, Loughlinstown, Co. Dublin, D18 W319, Ireland.