Accessibility at U.S. Bank Europe
At U.S. Bank Europe, we are committed to treating everyone with dignity and respect. We support independence and strive to ensure equal opportunity and inclusion for all.
This Accessibility Statement applies to our products and services covered by the European Accessibility Act, including payment terminals and e-commerce services.
What accessibility means to us
At U.S. Bank Europe, accessibility means:
Creating a welcoming environment and offering support for individuals with disabilities.
Providing an optimised digital experience across our terminals, websites, and mobile services to ensure ease of use.
Designing digital services that are perceivable, operable, understandable, and robust.
Offering dedicated support to help customers access our services using assistive technologies, in accessible formats.
Websites and digital interfaces
We follow the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, and comply with EN 301 549. Our digital products are tested to meet these standards.
Our websites and digital interfaces support:
Responsive design and zoom functionality.
Keyboard-only navigation.
Compatibility with assistive technologies.
More information
We are committed to removing barriers and meeting accessibility needs in a timely manner.
If you have any questions, please contact us by email or our customer support teams on the following number(s):
UKCustomer Support: 0345 850 0195 / queries@elavon
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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