Customer news updates | 2020

Card payment processing is a highly regulated industry, since it deals with sensitive, private financial information. These regulations protect all parties involved — cardholders, merchants, acquirers and issuing banks. Elavon stays current and compliant with all applicable regulations. Our goal is to ensure you're aware of what's happening within the industry, in order to remain compliant. See below for the latest news relating to scheme changes, customer updates and data security.

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Brexit - What you need to know

16 November 2020

Elavon Financial Services DAC (“Elavon”) established a Brexit Programme Office to prepare for a no deal Brexit and provide uninterrupted service to our UK and international-based customers after Brexit by establishing legal entities in the UK and EU.

Migration to a new digital certificate and port number

29 October 2020

Payment data security is critical to your business. To ensure that your terminal complies with the latest industry security requirements, we will soon commence the roll out of a new and more secure digital certificate.

Managing airline customer disputes and chargebacks due to Coronavirus

24 March 2020

We understand the challenges that face the airline industry due to Covid-19, which impact us all.

Rebooting, cleaning and troubleshooting card machines

9 June 2020

How to disinfect, restart and download updates to your card machine if it has not been used for a while.

Interim Solution Instruction for the Travel and Hospitality Industry

21 September 2020

Travel and Hospitality industry compliance with the strict interpretation of the Regulatory Technical Standards (RTS) for the Payment Services Directive 2 (PSD2) Strong Customer Authentication (SCA) will only be possible once the entire supplier chain has been upgraded to support the transfer of authentication data from the point of first cardholder contact (Bookings via direct or indirect sales channels), through to the merchant of record (your business).

Strong Customer Authentication in Travel & Hospitality: Your questions answered

16 July 2020

What does Strong Customer Authentication mean for your business and your customers? Please join Elavon Europe and UK Finance as we explore the challenges it presents for the travel and hospitality sector, the benefits, and how you can meet the looming deadline.

Elavon UK customer update - COVID-19 pandemic preparedness

11 March 2020

Elavon UK pandemic preparedness - precautions to minimise risk to our employees, partners, customers and operations

Card machine tips

18 March 2020

Where possible, please encourage your customers to make contactless payments. This will minimise physical interaction with your card machine. In addition, card machines should be thoroughly and regularly cleaned.

Covid-19: Business Continuity

18 March 2020

We are working to support you and want to assure you that continuity plans are now in action to keep our business running, so you can keep doing what you do.

Contactless payments limit increase

18 March 2020

In light of the current Covid-19 environment, the UK payments industry has taken the decision to increase the contactless limit to £45 from £30.

Chargeback and dispute management relating to Covid-19

18 March 2020

We are actively working with card brands to bring you the most up to date information in relation to chargebacks. Dispute policies have not changed but we are encouraging our customers to actively manage and attempt to resolve disputes as they arise.

Important information - products incorrectly mapped under EEA tiers

23 February 2020

Certain products were incorrectly classified under European Economic Area (EEA) tiers and thereby added to all existing Unblended Pricing across all EU currencies from April 2018 February 2020.

Is your website still using Magento 1 software?

19 June 2020

If so, your website will no longer be supported by Magento after 30 June 2020. There will be no further patches (including important security updates) released. This has some important payment security implications for you.

Beware of Carding

30 November 2020

Websites are being targeted by fraudsters to test cards for use in more extensive fraud elsewhere. Discover the signs and how to protect your business.

How to avoid scammers targeting retail deliveries and take-aways

30 November 2020

Many businesses are trading in unfamiliar ways, and still getting to grips with the new risks changes have brought. Here’s some tips to help you spot and avoid emerging scammer trends.

Elavon Connect – constantly evolving

8 September 2020

If you’re already familiar with our reporting portal, Elavon Connect, then check out the updates we’re constantly making, based on your feedback.

PSD2 Frequently Asked Questions (FAQs)

26 January 2020

Our top 10 PSD2 frequently asked questions.

Important information

8 June 2020

Please find an update on statement, adjustments and terminal information related to Covid-19 crisis here.

Brexit - Customer and Partner update

30 January 2020

On 31 January, the United Kingdom leaves the European Union with an agreed withdrawal agreement in place. Elavon Financial Services DAC (“Elavon”) is committed to providing uninterrupted services to all our customers during and after the withdrawal process.


Guiding your through PSD2: Interim Solution Instruction for the Travel and Hospitality Industry Read more


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