Your guide to cleaning your card machine
Where possible, please encourage your customers to make contactless payments. This will minimise physical interaction with your card machine. In addition, card machines should be thoroughly and regularly cleaned.
Before cleaning your card machine you should:
- Wear single use protective gloves.
- Turn off the device and unplug it from the power source.
- Mobile devices should be removed from their dock and turned-off.
Cleaning and disinfection substances recommended:
- For cleaning: water with soap or dishwashing detergent.
- For disinfection: alcohol based cleaning substances or alcohol with approx. concentration of 70%.
How to clean/disinfect:
- The cleaning substance should be applied using a clean lint-free cloth.
- Do not apply cleaning substances directly to the keyboard or display – it may damage the device.
- It is sufficient to use a lightly moistened cloth to effectively clean and disinfect the terminal. Excess fluid is not recommended as it might get into the device and cause damage.
You can download or print your 'How to keep your card machine clean' here
Our customer support teams are still here around the clock every day of the week, but the current situation may see call answering times extended. In the meantime, if you have technical issues with your card machine, there are some simple steps you can safely take yourself.
Here are the most common problems you may encounter and a simple solution.
How to troubleshoot card machine issues
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“Please retry batch” message displayed on terminal |
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Connection problems |
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Printer problems |
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You can download or print your 'How to keep your card machine clean' here
You can find more information and guides in our Customer Centre
We also have prepared multiple videos that will make using your card machine even easier.
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If you require any additional terminal rolls and supplies by email sales@ukprgroup.com or call +44 (0) 1698 843866