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Europe

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United Kingdom
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Customer Resource Centre

News and insights

Important update required for your MobileMerchant app

What is changing?

Our recent MobileMerchant application update added a functionality to streamline the contactless transaction process. To support these changes, an update is scheduled to complete on your card reader as well.

What does it mean to you?

This update will be downloaded automatically and may take several minutes. It will take place during a card transaction.

What do you need to do?

To ensure that you are not impacted during card transaction, we encourage you to start the update manually at the earliest convenience using the menu options on your MobileMerchant app:

  • On iOS please select “Update PIN Pad” from the app menu

  • On Android please select “General Settings” from the app menu, followed by “PIN Pad” and then “Update PIN Pad”

Your card reader may reboot during the update process. In this case you will need to re-start the update to continue.

If your card reader displays “SETTINGS ERROR” or does not show the MobileMerchant logo or your company name then the update is not complete. 

Here to help

If you experience any issue during or after the upgrade, please contact our technical support team:

mobile.merchant@elavon.com

0345 600 1401

What is changing?

Our recent MobileMerchant application update added a functionality to streamline the contactless transaction process. To support these changes, an update is scheduled to complete on your card reader as well.

What does it mean to you?

This update will be downloaded automatically and may take several minutes. It will take place during a card transaction.

What do you need to do?

To ensure that you are not impacted during card transaction, we encourage you to start the update manually at the earliest convenience using the menu options on your MobileMerchant app:

  • On iOS please select “Update PIN Pad” from the app menu

  • On Android please select “General Settings” from the app menu, followed by “PIN Pad” and then “Update PIN Pad”

Your card reader may reboot during the update process. In this case you will need to re-start the update to continue.

If your card reader displays “SETTINGS ERROR” or does not show the MobileMerchant logo or your company name then the update is not complete. 

Here to help

If you experience any issue during or after the upgrade, please contact our technical support team:

mobile.merchant@elavon.com

0345 600 1401

It is recommended that you always ensure that you are using the latest version of operating system available to your mobile phone or tablet, and that the MobileMerchant app is always kept up to date.

Elavon terms of service UK (CCA)

(Sole trader, or partnership with 3 or less partners)

Elavon terms of service UK (non-CCA)

(All other customers)

Elavon terms of service (Multi-national customer)

(Multi-national customers)

Opayo Merchant Terms & Conditions

(Opayo gateway only)

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