Manage Your Account

View online statements and detailed reports, manage chargebacks and monitor your sales and payments.

Launch iMerchantConnect

Welcome Centre

Learn how to get started with your Elavon products and services.

Launch Welcome Centre

Order online

Order paper rolls and all consumables for your terminal direct from us online. Use the online ordering tool for paper roll fulfillment.

Order online

Security Resources

Fraudulent emails have been brought to our attention.

These could be purporting to come from Elavon or one of the card associations. They may ask you to go to a portal to renew an account log in or to conduct payment card test transactions and send the transaction data to an email address (which is not ours or the card associations). Please do not respond. Elavon and the card associations do not directly contact customers to request log in renewals, payment card transaction information or to conduct test transactions for security reasons. Please report any such phishing attempts by using the email addresses below.

For emails purporting to come from:
Elavon: phishing@elavon.com
Mastercard: datasecurity@mastercard.com
Visa: phishing@visa.com

European Customer Complaints Handling Process

Elavon is keenly focused on our customer experiences. If any element of our services or products do not meet your expectation, and you are unable to resolve your concerns via our Customer Service team, please click the below link for details regarding “How to File a Complaint”. Elavon apologises in advance if you are dissatisfied, and assure you that we will investigate and respond as efficiently as possible in order to resolve your issues.

Procedure Document