Customer Centre

Welcome to our resource centre, where you’ll find lots of useful information and handy guides to managing card payments in your business.

Setting up your Elavon Account icon

Setting up your Elavon Account

To help you get started accepting payments with Elavon, we have everything you need - from card terminal installation to protecting your business and setting yourself up to view your account online.

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Elavon TV Tutorials

View our handy videos on how to fix terminal issues, use our online reporting tool and learn more about our solutions to help you run your business.

User Guides icon

User Guides

Step-by-step instructions on how to use specific functionality.

Elavon Connect Portal icon

Elavon Connect Portal

Elavon Connect will give you greater access to useful information, empowering you to make better and more informed decisions and confidently plan for your business' future. Get quick and easy online access to statements, reports, account management tools, product alerts and more.

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Manage Your Account

If you need to make changes to your account, such as change of bank details or registered address, all you need to do is complete the relevant forms listed below and send to the email address provided on the form.

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Customer News

Stay up to date with industry news, developments in technology and changes in regulation.


Guiding your through PSD2: Interim Solution Instruction for the Travel and Hospitality Industry Read more


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Customer Services

UK: 0345 850 0195

You can call us 24/7, 365 days a year. Please have your Merchant ID (MID) number ready whenever you call us.

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