Business growth takes hard work, ambition and expertise. So, while you focus on your goals, you’ll need a payment partner you can trust.
If you’re ready to unlock your online potential, we’ll help you create the payments experience your customers expect - helping you reach markets across the world.
If your business is ready to grow, don’t let payments slow you down. Explore our range of scalable payments solutions, ready to support your business as it expands.
Your customers want payments to be simple, reliable and secure. Switch to a provider who can deliver wherever and however a transaction takes place. Learn more here.
Give your customers the choice to pay however they want. Online, in person, in-app or over the phone: we've got you covered with simple solutions and integrated options.
Serve your customers making payments by phone or by mail with our Virtual Terminal. No specialised knowledge to install or operate.
We build payment partnerships with banks, financial institutions, ISOs, software vendors and payment gateways in every corner of the world.
Over 550 financial institutions around the world partner with Elavon to deliver fast, reliable payment solutions that customers trust.
We’ve worked with ISO partners for over 15 years, delivering the payments solutions their customers need in a diverse commercial landscape.
We build our IPS to handle the challenges of an evolving payments landscape, and help our partners around the world meet their customers’ changing needs.
Elavon is focused on providing a continuously satisfactory customer experience; however, if you feel that we have not met your expectations, we would like to know.
As a result of your feedback, we are in a better position to make improvements to the services that we offer to our customers.
Our complaints process is designed to encourage fast and efficient resolution of your issue at the first point of contact. We aim to deal with any questions or concerns that you may have as quickly as possible.
Please help us to provide you with an accurate and timely response, by following the steps outlined below:
Please note, the logging of a complaint with Elavon Merchant Services is free of charge
Should you contact us regarding a complaint, we will endeavour to resolve your complaint informally, within 3 business days of being received. If we are unable to this, we will resolve your complaint under our formal complaints handling procedure which means we will send you a prompt written acknowledgement. . You will be provided with one point of contact to handle any questions you may have, and we will ensure that you receive a full written response.
Our aim is to resolve your concerns and respond to you as soon as possible and no later than 15 business days of first receiving your complaint. If, for reasons beyond our control, we are unable to issue a final response to you within 15 business days we will write to you to keep you updated, clearly outlining the reason for our delay and we will set out the timeline by which you will receive a full response. This deadline will be no longer than 35 business days from the receipt of your initial complaint.
If you are not satisfied with our final response, you may be eligible to refer the complaint to the Financial Ombudsman Services (FOS) and we will provide you with the contact details.
The Financial Ombudsman Service is a free, independent service that assists in resolving complaints between customers and a bank or building society whose annual turnover is less than £2 million. Please note that the FOS will only become involved after we have had the opportunity to fully investigate the complaint and provide you with a final response.
The contact details for the Financial Ombudsman Service are:
The Financial Ombudsman Service
London E14 9SR
Phone: 020 7964 1000 (switchboard)
Fax: 020 7964 1001