Complaints data

Every 6 months both the Financial Conduct Authority and the Financial Ombudsman Service publish complaints data about individual financial businesses.

Providing excellent customer service and satisfaction is very important to everyone at Elavon, and when things go wrong we want to resolve them quickly and fairly.

We've provided a summary of our complaints data for the second half of 2021. To see how we've done, simply click on one of the tabs below.

Firm name: Elavon Financial Services

Period covered in this report: 1 July 2021 to 31 December 2021

Currency: EUR

Currency Units: Single

Brands/trading names covered: Elavon Financial Services

Consumer Credit Activities
	Total complaints outstanding at reporting period start date	Complaints Received	Complaints Closed	Complaints Upheld by firm	Total Redress paid
Lending-Debt purchasing (including complaints in relationto the underlying debt that has been purchased but notcomplaints about the collection of that debt)	-	-	-	-	-
Lending-Hire purchase / conditional sale agreements	-	-	-	-	-
Lending-Home credit loan agreements	-	-	-	-	-
Lending-Bill of sale loan agreements e.g. logbook lending	-	-	-	-	-
Lending-Pawnbroking	-	-	-	-	-
Lending-High cost short-term credit	-	-	-	-	-
Lending-Other lending	-	-	-	-	-
Credit Broking	-	-	-	-	-
Debt Management activity	-	-	-	-	-
Debt collecting	-	-	-	-	-
All other credit-related activity	161	2219	2216	1186	135,632

Part A-2, DISP 1 Annex 1R

For Firms Receiving More Than 500 Complaints in the Reporting Period

Table 4 - Complaints Opened When Greater Than or Equal to 500 Opened Complaints

Banking and Credit Cards

Product / Service	Total	Advising, Selling and Arranging	Information, Sums / Charges or Product Performance	General Admin / Customer Service	Arrears Related	Other
Payment Services	2219	Unsuitable Advice: 16 Unclear Guidance / Arrangement: 15	Disputes over sums / charges: 392 Product performance / features: 138 Product disclosure information: 0	Errors / Not Following Instructions: 6 Delays / Timescales: 21 Other General Admin / CustomerService: 67	109	1455
Total banking and credit cards	2219	Unsuitable Advice: 16 Unclear Guidance / Arrangement: 15	Disputes over sums / charges: 392 Product performance / features: 138 Product disclosure information: 0	Errors / Not Following Instructions: 6 Delays / Timescales: 21 Other General Admin / CustomerService: 67	109	1455

Table 5 - Complaints Closed, Upheld and Redress When Greater Than or Equal to 500 Opened Complaints

Banking and Credit Cards

Product / Service	Complaints Closed Within 3 Days	Complaints Closed > 3 Days but Within 8 Weeks	Complaints Closed > 8 Weeks	Total complaints	Total Complaints Upheld	Total Redress Paid for Upheld Complaints (SingleUnits)	Total Redress Paid for Complaints Not Upheld ( Single Units)
Payment Services	588	1614	14	2216	1186	131,573	4059
Total banking and credit cards	588	1614	14	2216	1186	131,573	4059

See how we're doing compared with the rest

For further information and published complaints data, including other UK banks, visit:

Financial Conduct Authority

Financial Ombudsman Service

Complaints data

See how we're doing compared with the rest

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