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Complaints data

Every 6 months both the Financial Conduct Authority and the Financial Ombudsman Service publish complaints data about individual financial businesses.

Providing excellent customer service and satisfaction is very important to everyone at Elavon, and when things go wrong we want to resolve them quickly and fairly.

We've provided a summary of our complaints data for the second half of 2021. To see how we've done, simply click on one of the tabs below.

 

Firm name: Elavon Financial Services 

Period covered in this report: 1 July 2021 to 31 December 2021 

Currency: EUR

Currency Units:  Single       

Brands/trading names covered: Elavon Financial Services 

Consumer Credit Activities

Total complaints outstanding at reporting period start date

Complaints Received

Complaints Closed

Complaints Upheld by firm

Total Redress paid

Lending-Debt purchasing (including complaints in relationto the underlying debt that has been purchased but notcomplaints about the collection of that debt)

-

-

-

-

-

Lending-Hire purchase / conditional sale agreements

-

-

-

-

-

Lending-Home credit loan agreements

-

-

-

-

-

Lending-Bill of sale loan agreements e.g. logbook lending

-

-

-

-

-

Lending-Pawnbroking

-

-

-

-

-

Lending-High cost short-term credit

-

-

-

-

-

Lending-Other lending

-

-

-

-

-

Credit Broking

-

-

-

-

-

Debt Management activity

-

-

-

-

-

Debt collecting

-

-

-

-

-

All other credit-related activity

161

2219

2216

1186

135,632

Part A-2, DISP 1 Annex 1R

For Firms Receiving More Than 500 Complaints in the Reporting Period

Table 4 - Complaints Opened When Greater Than or Equal to 500 Opened Complaints

 

Banking and Credit Cards

Product / Service

Total

Advising, Selling and Arranging

Information, Sums / Charges or Product Performance

General Admin / Customer Service

Arrears Related

Other

Payment Services

2219

Unsuitable Advice: 16

Unclear Guidance / Arrangement: 15

 

Disputes over sums / charges: 392

Product performance / features: 138

Product disclosure information: 0

Errors / Not Following Instructions: 6

Delays / Timescales: 21

Other General Admin / CustomerService: 67

109

1455

Total banking and credit cards

2219

Unsuitable Advice: 16

Unclear Guidance / Arrangement: 15

 

Disputes over sums / charges: 392

Product performance / features: 138

Product disclosure information: 0

Errors / Not Following Instructions: 6

Delays / Timescales: 21

Other General Admin / CustomerService: 67

109

1455

Table 5 - Complaints Closed, Upheld and Redress When Greater Than or Equal to 500 Opened Complaints

 

Banking and Credit Cards

Product / Service

Complaints Closed Within 3 Days

Complaints Closed > 3 Days but Within 8 Weeks

Complaints Closed > 8 Weeks

Total complaints

Total Complaints Upheld

Total Redress Paid for Upheld Complaints (SingleUnits)

Total Redress Paid for Complaints Not Upheld ( Single Units)

Payment Services

588

1614

14

2216

1186

131,573

4059

Total banking and credit cards

588

1614

14

2216

1186

131,573

4059

 

See how we're doing compared with the rest

For further information and published complaints data, including other UK banks, visit:

Financial Conduct Authority

Financial Ombudsman Service