Every 6 months both the Financial Conduct Authority and the Financial Ombudsman Service publish complaints data about individual financial businesses.
Providing excellent customer service and satisfaction is very important to everyone at Elavon, and when things go wrong we want to resolve them quickly and fairly.
We've provided a summary of our complaints data for the second half of 2021. To see how we've done, simply click on one of the tabs below.
Firm name: Elavon Financial Services
Period covered in this report: 1 July 2021 to 31 December 2021
Currency: EUR
Currency Units: Single
Brands/trading names covered: Elavon Financial Services
|
Total complaints outstanding at reporting period start date |
Complaints Received |
Complaints Closed |
Complaints Upheld by firm |
Total Redress paid |
---|---|---|---|---|---|
Lending-Debt purchasing (including complaints in relationto the underlying debt that has been purchased but notcomplaints about the collection of that debt) |
- |
- |
- |
- |
- |
Lending-Hire purchase / conditional sale agreements |
- |
- |
- |
- |
- |
Lending-Home credit loan agreements |
- |
- |
- |
- |
- |
Lending-Bill of sale loan agreements e.g. logbook lending |
- |
- |
- |
- |
- |
Lending-Pawnbroking |
- |
- |
- |
- |
- |
Lending-High cost short-term credit |
- |
- |
- |
- |
- |
Lending-Other lending |
- |
- |
- |
- |
- |
Credit Broking |
- |
- |
- |
- |
- |
Debt Management activity |
- |
- |
- |
- |
- |
Debt collecting |
- |
- |
- |
- |
- |
All other credit-related activity |
161 |
2219 |
2216 |
1186 |
135,632 |
Part A-2, DISP 1 Annex 1R
For Firms Receiving More Than 500 Complaints in the Reporting Period
Table 4 - Complaints Opened When Greater Than or Equal to 500 Opened Complaints
Banking and Credit Cards
Product / Service |
Total |
Advising, Selling and Arranging |
Information, Sums / Charges or Product Performance |
General Admin / Customer Service |
Arrears Related |
Other |
---|---|---|---|---|---|---|
Payment Services |
2219 |
Unsuitable Advice: 16 Unclear Guidance / Arrangement: 15
|
Disputes over sums / charges: 392 Product performance / features: 138 Product disclosure information: 0 |
Errors / Not Following Instructions: 6 Delays / Timescales: 21 Other General Admin / CustomerService: 67 |
109 |
1455 |
Total banking and credit cards |
2219 |
Unsuitable Advice: 16 Unclear Guidance / Arrangement: 15
|
Disputes over sums / charges: 392 Product performance / features: 138 Product disclosure information: 0 |
Errors / Not Following Instructions: 6 Delays / Timescales: 21 Other General Admin / CustomerService: 67 |
109 |
1455 |
Table 5 - Complaints Closed, Upheld and Redress When Greater Than or Equal to 500 Opened Complaints
Banking and Credit Cards
Product / Service |
Complaints Closed Within 3 Days |
Complaints Closed > 3 Days but Within 8 Weeks |
Complaints Closed > 8 Weeks |
Total complaints |
Total Complaints Upheld |
Total Redress Paid for Upheld Complaints (SingleUnits) |
Total Redress Paid for Complaints Not Upheld ( Single Units) |
---|---|---|---|---|---|---|---|
Payment Services |
588 |
1614 |
14 |
2216 |
1186 |
131,573 |
4059 |
Total banking and credit cards |
588 |
1614 |
14 |
2216 |
1186 |
131,573 |
4059 |
For further information and published complaints data, including other UK banks, visit: