Customer updates

Read all the latest customer updates and changes from Elavon UK.

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Your rights when making payments in Europe

19 December 2019

EU rules mean your electronic payments are becoming cheaper, easier and safer. Here’s how.

Managing airline customer disputes and chargebacks due to Coronavirus

24 March 2020

We understand the challenges that face the airline industry due to Covid-19, which impact us all.

European Commission Decision: Inter-Regional Interchange Rates Reduction

12 June 2019

The European Commission has announced its decision to adopt revised inter-regional interchange rates. These new interchange rates apply to international consumer transactions at merchants in the European Economic Area (“EEA”). The new rates are;

PSD2 – latest update

9 September 2019

Visit our new PSD2 customer page designed to inform and help you through the transition period.

Update to the Definition of Secure and Non-Secure Transactions

9 January 2019

Elavon recently informed you of an update to the definition of secure transactions as outlined in the Schedule of Fees (SOF) effective from 1 January 2019. The update relates to the treatment of secure and non-secure transactions.

Strong Customer Authentication in Travel & Hospitality: Your questions answered

16 July 2020

What does Strong Customer Authentication mean for your business and your customers? Please join Elavon Europe and UK Finance as we explore the challenges it presents for the travel and hospitality sector, the benefits, and how you can meet the looming deadline.

Brexit - what you need to know

16 December 2018

We know that many of our customers are assessing the impact of Brexit and what will happen after the United Kingdom (UK) leaves the European Union (EU).

Elavon UK customer update - COVID-19 pandemic preparedness

11 March 2020

Elavon UK pandemic preparedness - precautions to minimise risk to our employees, partners, customers and operations

Card machine tips

18 March 2020

Where possible, please encourage your customers to make contactless payments. This will minimise physical interaction with your card machine. In addition, card machines should be thoroughly and regularly cleaned.

Covid-19: Business Continuity

18 March 2020

We are working to support you and want to assure you that continuity plans are now in action to keep our business running, so you can keep doing what you do.

Contactless payments limit increase

18 March 2020

In light of the current Covid-19 environment, the UK payments industry has taken the decision to increase the contactless limit to £45 from £30.

Chargeback and dispute management relating to Covid-19

18 March 2020

We are actively working with card brands to bring you the most up to date information in relation to chargebacks. Dispute policies have not changed but we are encouraging our customers to actively manage and attempt to resolve disputes as they arise.

Fraud Alert Notification

29 November 2019

As your payments provider we’re always looking for ways to help you to process card payments efficiently. We have seen a rise in recent months of fraudsters initiating fraudulent sales and refunds by distraction of a cashier or access to a card terminal that was not properly secured.

Important information - products incorrectly mapped under EEA tiers

23 February 2020

Certain products were incorrectly classified under European Economic Area (EEA) tiers and thereby added to all existing Unblended Pricing across all EU currencies from April 2018 February 2020.

Is your website still using Magento 1 software?

19 June 2020

If so, your website will no longer be supported by Magento after 30 June 2020. There will be no further patches (including important security updates) released. This has some important payment security implications for you.

New Payment Services Directive (PSD2) legislation from the EU

12 January 2018

The EU has updated the Payment Services Directive (PSD) in order to enhance payment services market efficiency and competitiveness, consumer protection and transaction security, the new Directive is called PSD2. As a result, you have new rights and obligations under PSD2 from 13 January 2018.

ID Pal Application

23 October 2019

Further to our letter requesting a completed Beneficial Ownership form and valid photo ID, you can download our secure ID Pal application to your Mobile, Tablet or PC

Rebooting, cleaning and troubleshooting card machines

9 June 2020

How to disinfect, restart and download updates to your card machine if it has not been used for a while.

Urgent security update required for your MobileMerchant app

7 August 2018

As your payment provider we are committed to ensuring that our customers comply with industry security requirements for the processing of all types of card transactions. We want to let you know about a critical update for your MobileMerchant app.

Elavon Connect – constantly evolving

8 September 2020

If you’re already familiar with our reporting portal, Elavon Connect, then check out the updates we’re constantly making, based on your feedback.

PSD2 Frequently Asked Questions (FAQs)

26 January 2020

Our top 10 PSD2 frequently asked questions.

Guiding you through PSD2

21 May 2019

The European Commission introduced the Payment Services Directive 2 (PSD2) to make payments safer, increase consumer protection and to foster innovation and competition. One of the more significant impacts of PSD2 relates to eCommerce transactions and the need to implement Strong Customer Authentication (SCA) from 14th September 2019.

Urgent update required for your payment processing solution

15 May 2018

As your payment provider we are committed to ensuring that our customers comply with industry security requirements for the processing of all types of card transactions. We want to let you know about a critical deadline that is approaching fast.

Important information

8 June 2020

Please find an update on statement, adjustments and terminal information related to Covid-19 crisis here.

General Data Protection Regulation (GDPR) – what you need to know about the new EU data protection law

26 March 2018

You may have heard about General Data Protection Regulation (GDPR) cropping up quite a bit in conversation or have come across it on the social channels which you use. You may know all about it already which is great, or you may not be sure what it’s really all about.

Ban on surcharge

26 March 2018

One significant change introduced by PSD2 which you may be aware of is the ban on “surcharging”. This occurs when an additional fee is added to the transaction value for card payments. Please note that this does not constitute changes to your Customer Agreement with Elavon.

Clarification to the wording on your Schedule of Fees

26 March 2018

Clarification to the wording on your Schedule of Fees- 27 March 2018. This amendment reflects the Card Scheme rules in relation to processing of secure Visa domestic transactions, which must be submitted to Elavon within two days in order to be treated as “Secure Transactions”.

Summary of key changes to your Elavon Terms of Services

26 March 2018

Summary of key changes to your Elavon Terms of Services - 27 March 2018

Brexit - Customer and Partner update

30 January 2020

On 31 January, the United Kingdom leaves the European Union with an agreed withdrawal agreement in place. Elavon Financial Services DAC (“Elavon”) is committed to providing uninterrupted services to all our customers during and after the withdrawal process.

Interim Solution Instruction for the Travel and Hospitality Industry

21 September 2019

Travel and Hospitality industry compliance with the strict interpretation of the Regulatory Technical Standards (RTS) for the Payment Services Directive 2 (PSD2) Strong Customer Authentication (SCA) will only be possible once the entire supplier chain has been upgraded to support the transfer of authentication data from the point of first cardholder contact (Bookings via direct or indirect sales channels), through to the merchant of record (your business).

Updated Terms of Service (TOS) – Effective 14 September 2019

30 June 2019

Elavon has updated its Terms of Service, effective from 14 September 2019. There are three main areas of changes: 1) As a result of the introduction of the Payment Services Directive 2 (PSD2); 2) Updates to Data Security Payment Card Industry (PCI); and 3) Elimination of the Libor interest rate from the provision about the maximum interest rate.


Guiding you through PSD2. Talk to us about getting your business ready Let's go


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