Modern World Business Solutions

In the quiet village of Abbots Ripton, Cambridgeshire, a fintech company is making waves in the payments industry. Modern World Business Solutions, founded in 2018, is transforming how merchants manage transactions – driven by a commitment to customer service and a powerful partnership with Elavon. 
 
From the outset, Modern World set out to challenge the status quo. In an industry often criticised for impersonal service and aggressive sales tactics, the company’s mission was to deliver exceptional support and seamless payment solutions tailored to merchants’ real-world needs. 
 
“We’re a fintech payments business focused on enablement software for merchants,” explains Warren Whitfield, CEO of Modern World Business Solutions. “We identify the pain points for merchants and payment resellers, then develop software that enables them to take payments within that ecosystem.”

Partnership built on shared value

When Modern World began looking for a payments partner, Elavon stood out immediately. “Elavon made a brilliant first impression,” says Warren. “They aligned with everything we were trying to do as a business – and the rest is history. They’ve been the perfect partner ever since.” 
 
That alignment goes beyond technology. For Warren and his team, the relationship is rooted in shared values. “What makes a good partnership is honesty, ethical behaviour and transparency. Elavon ticks all those boxes and more. They understand our business and our people, and that makes a real difference.

“The partnership ethos in Elavon is the best – not only with operational support, but also the empathy they show when we've a problem. They’ll definitely do their best to help us.”

As Modern World has grown, Elavon has been there every step of the way – offering not just products, but proactive support and collaboration. “Working with Elavon is amazing,” says Charlotte Kappes, head of operations. “They’ve supported me and the team with patience, training and ongoing guidance.” 
 
That responsiveness is critical in a fast-moving industry where downtime can mean lost revenue. “They’re always on hand, whether it’s during office hours or out of hours,” Charlotte adds. “The quicker we can get a response – whether we work with Elavon directly or send the merchant straight to Elavon – is absolutely key."

That technical collaboration is matched by commercial and operational support across departments. “We work closely with quite a few departments within Elavon,” Warren continues. “They support us commercially, and our account manager and their team are fantastic operationally.” 
 
But for Warren, the most meaningful part of the relationship is the trust Elavon placed in Modern World from the beginning. “Elavon backed us when nobody else would. It’s as simple as that – and that’s the sign of a real partnership."

Looking ahead

With Elavon as its embedded payments partner, Modern World Business Solutions is focused on the future, to develop technologies that continue to reshape how merchants take payments. 
 
“I didn’t realise the decision to partner with Elavon would be quite as impactful as it has been,” says Warren. “The platform we've got now wouldn't operate the way it does without Elavon. More importantly, the integrations and the new developments we're working on wouldn't be available either.” 
 
The company’s vision is to continue building technology that simplifies and enhances the payment experience for merchants. And Elavon will remain a key part of that journey. “Our future plans are to keep developing technology that changes the way merchants take payments,” Warren says. “Elavon will always be our embedded payments partner to roll that technology out.” 
 
For businesses considering a partnership with Elavon, both Warren and Charlotte are unequivocal in their endorsement. “My message to any business thinking about partnering with Elavon would be: absolutely go for it,” says Charlotte. 
 
“100% work with Elavon,” Warren adds. “I’d put them on a pedestal ahead of everybody. I genuinely don’t think we’d be here if it wasn’t for them."