Nosalowy Dwór Resort & Spa

Located in the heart of the Tatra Mountains near Zakopane, known as the ‘winter capital of Poland’, Nosalowy Dwór Resort & Spa is a skier’s paradise. It has grown from small beginnings in 2001 into a comprehensive hotel complex. Situated just 100 metres from the Nosal mountain’s ski slopes, it also caters for families, business travellers and guests who just want rest and relaxation.

“When we first opened, our resort only had a few regional restaurants and a small hotel,” explains Wojciech Budzowski, general director of Nosalowy Dwór Resort & Spa. “Guests loved it for its excellent food and its friendly, unique atmosphere. It grew more and more popular. 

Enhancing the guest experience

Nosalowy Dwór welcomes more than 200,000 guests every year. “With so many visitors, all the hotel’s processes must run as smoothly as possible,” says Tomasz Bursztynowicz, director of the resort’s hotel department.

“For example: when it comes to taking payments, the comprehensive offering from Elavon means that service is effortless every step of the way, from booking to check-out. The terminals have features designed specifically for hotels and we can accept secure payments by phone and email.”

Many ways to pay

As well as guests staying in the resort, Nosalowy Dwór welcomes visitors who want to use its amenities. “Every day, we get many visitors from outside the hotel to visit the restaurant, pool or spa,” says Wojciech. “They want to be able to pay quickly and without hassle – and with Elavon, they absolutely can.

“Visitors can use a contactless card or their smartphone to pay, and they can also add a tip on the payment terminal,” he continues. “Our solutions from Elavon not only support the staff working at our hotel or spa, at reception desks and in our restaurants, but they also help us make smart business decisions. We use the Elavon Connect portal, which means details about all card payments taken across the resort are stored in one place.” 

Elavon customers can login to access this secure online platform from anywhere, at any time, to manage payments, transactions and reports.

“We can create reports and analysis on an ongoing basis, and this helps a lot in making business decisions,” Wojciech continues. "Since we’ve been working with Elavon, the number of chargeback complaints has also decreased.”

“We've managed to maintain the intimate atmosphere that our guests love,” says Wojciech. “Many people stay with us a few times a year. They feel at home here – and that's a recipe for success.

“Looking at the past two decades, it's impressive how much our resort has grown,” he concludes. “We want to keep on growing, and partnering with Elavon makes that much easier.”