It only confirms that the card has sufficient funds available and has not been reported as lost or stolen at that point in time. If a transaction turns out to be fraudulent, you may be liable for chargebacks. Please note you should not enter an authorisation code provided by the cardholder. Authorisation codes can only be obtained from a cardholder’s bank (either via machine or gateway, or Authorisation Line).
Any changes to your account setup must be pre-approved by Elavon.
This is to ensure they cannot be accessed by fraudsters or removed from the premises. Take regular inventory of your terminals and if one is missing, contact Elavon immediately.
Fraudsters may attempt to distract you during a transaction, allowing them time to alter the amount, use a stolen card, enter a card number manually or issue a refund. Check the transaction receipt for any variances, such as ‘keyed’ or ‘*’ for swiped or chip-and-PIN cards, as soon as it is printed. They might indicate that the card used was copied.
and ensure only key personnel have access to it. This will ensure no unauthorised refunds will be processed by fraudsters.
you may still be able to void it, provided you have not performed an ‘end of day’ on the terminal. Call your terminal provider and ask them to walk you through the steps of voiding a transaction.
due to the difficulties in validating that the cardholder is who they claim to be. Use chip and PIN or contactless where possible and consider participation in pay-by-link if your business model requires MOTO processing. Talk to us about this.
These may be indications of fraud and if you are not comfortable to proceed with the order, you should ask the customer to come to the store and perform a chip-and-PIN transaction.
work with your gateway to ensure that you have up-to-date fraud prevention measures in place to prevent fraud attacks and to deter card testing on your website (also known as carding).