
Simple, intuitive website navigation is an essential part of any successful website, regardless of its products or services. Ultimately, your site needs to be accessible to your users. Website navigation tools act like a map, allowing visitors to easily move around your website to find what they need.
If a customer is struggling to navigate through your website, they may become frustrated and leave. By improving navigation, you can combat this issue and create a more positive user experience. In turn, this can help to improve conversion rates, sales and revenue for your business.
Website menus are the bread and butter of easy website navigation. They are typically positioned down the side or along the top of a page and provide links to the different areas of your website. Some can also be expanded to display pages nested inside primary website areas. These can be ‘sticky’ menus, meaning they follow the user as they scroll down the page, or fixed to the header.
Providing footers at the bottom of each of your pages can be a valuable addition to your website. When a user reaches the bottom of a page, it can be useful to guide them to other pages to increase engagement and encourage them to make a purchase. Include links to your popular pages or other relevant pages that your customer may be interested in within the footer, to encourage them to spend more time on your site.
Breadcrumbs show a visitor how the page they are viewing is nested inside other pages, so they can easily navigate to parent pages or other relevant pages to find the information they need. This also helps users to orientate themselves on your website, which can reduce navigation frustrations.
Sometimes a user may have finished reading or interacting with one of your pages, but not know where to go next. Adding ‘next’ buttons to sequential pages on your site can direct users and improve user engagement.
Most mobile sites feature ‘hamburger’ menu bars. These are collapsible menus that streamline mobile sites by removing clunky fixed navigation menus that take up valuable space. These menus can be easily expanded when the user wishes to navigate to a new page.
Before you get started changing your website navigation, you need to understand how visitors are currently using your site to ensure you’re making effective changes. To understand your user behaviour on your site, you could use the following tools.
This feature in Google Analytics allows you to see the path that your users follow on your site. This can help to identify any areas where users typically get stuck or leave your site.
These reports are often found in marketing software such as HubSpot, and work by tracking the path of customers who typically make purchases on your site to identify popular pages. Identifying these pages can help you to understand which pages are accessible and which may need better navigation.
Peter Charmant, Head of Corporate Retail (Pan-EU and Ireland), Elavon Europe
Product photography is vital for any ecommerce business. As your customers can’t physically see or feel your products, your product images need to do the selling for you. Providing professional product imagery can also increase engagement with your website and build customer trust in your brand.
Producing high-quality product photographs doesn’t have to be expensive. Discover our useful guide for ecommerce businesses, so you can start creating professional product photographs that make your products stand out.
The quality and professionalism of product photographs can directly affect your brand image and trustworthiness, influencing potential sales.
Creating high-quality product images does not always require a professional photographer or studio. To get started taking great photos of your products, all you need is a camera, a tripod and a lightbox. Some products, such as food, people and clothes also often photograph better in natural light, making professional product photography even more accessible.
Taking time to consider an appropriate name for your product images can be beneficial for your website’s search engine rankings. Ranking higher in search-engine results pages is essential for reaching a wider potential customer base.
Once you’ve created and edited your product photographs, add ‘alt text’ to your images to help search engines to understand what your image is showing. Optimising your image’s alt text with keywords and providing an accurate description can demonstrate to search engines your website’s relevance to a user’s search terms. This process is relatively simple and can ensure that your carefully crafted photographs are displayed to potential customers.
For anyone who is just about to set up an ecommerce website, or already has one, the first thing to get right is the homepage. The homepage is the first thing your customers see when they arrive on your site, so it needs to be right.
The main objective for any ecommerce website is sales, so a product page needs to be designed well enough to show your visitors exactly what you’re selling and that it’s something they absolutely can’t live without.
With around 70% of online shopping carts being left abandoned, your product page is a vital part of your website to improve your ecommerce conversion rates. Essentially, your product pages should clearly tell your customers:
Here we’ll look at the following to help you increase your sales and revenue by improving your product pages:
As already mentioned, when a customer reaches your product pages, they should be presented with the right amount of information to help and convince them to buy what’s in front of them. The main aim is for your product page to make the process as instinctive and simple as possible. So where do you begin with this? Ideally, you should make sure it focuses on the following:
A strong image can speak a thousand words. Images communicate thought and emotion, whilst communicating your narrative in a way words alone can sometimes lack.
Therefore, selecting which images to include and where and how they sit on a product page is vital. Your products are unique and you need to showcase them in such a way that will encourage customers to spend money on them.
Product descriptions help prop up your product photos, giving your customer everything they need to understand what it is and why they should buy it. Your customer isn’t browsing in-store with the ability to touch and feel your product. This means your product descriptions must be persuasive to sell the product.
James King, Head of Professional Services, Elavon Europe
Here we’ll look at the following to help you increase your sales and revenue by improving your product pages:
The copy sitting next to the main product image (above the fold) need not contain fluffy words. It should be short, snappy and to the point. A slightly longer, more detailed description of the product should then be placed further down the page.
So, how do you persuade your customers to buy your product?
This is where social proof comes in. Social proof is the idea that consumers will adapt their behaviour according to what other people are doing. Or in this case, buy something because they see others doing so. This is why customer reviews and ratings are so important.
So, it’s vital to have some form of social proof at the top of your product page making it instantly visible to shoppers. The best way to do this is to show the product’s star rating near the product title. Customer reviews should then be included further down the page so that people can see what other shoppers have thought about the product. For example: sites like Amazon and Etsy place star ratings and customer reviews prominently on their product pages.
Social proof adds credibility and can significantly help to boost sales. Reviews, testimonials and images from Instagram (from both customers and influencers) all help provide a vote of confidence in the value of the product. Additionally, any press coverage your brand receives is a great way to build brand awareness and highlights that your brand is worth paying attention to.
For an online store, the layout and design of a product page are important to get right. The design should pull together the product photos, pricing and descriptions whilst avoiding clutter in order to guarantee a sale.
There are various styles you could opt for depending on the type of product, but the three most prominent are:
Fundamentally, when designing the layout of the product page (whichever one you choose from the above) you should make sure you include a strong CTA button, good user experience (UX) features to make it easier for the customer to make a purchase, highlight product recommendations and build customer confidence throughout.
When it comes to your product page layout your ‘add to cart’ or ‘buy’ button should not be drowned out by product descriptions or reviews. Your CTA button is one of the most important elements of your page alongside images, so make sure they’re in a place the customer cannot miss (but without being too garish).
Essentially, you should be making the buying process easier for your customers, for them to convert. For mobile devices, the CTA should be the width of the full-page to enable customers to tap with either thumb.
Mobile users have the highest cart abandonment rate, with 86% of shoppers failing to make it to checkout. However, unlike traffic from tablet devices, which make up a tiny percentage of ecommerce sessions, mobile traffic accounts for more than two-thirds of all ecommerce sessions at 68%.
For example, a CTA button could feature in a different, bright colour to stand out from the other text and sit above the fold to assist with the customer journey.
UX features such as overlays or pop-over boxes, drop-down tabs, and content that reveals when you hover over, are all important to include when considering the product page design and layout. These features will ensure that users who want to read more details can easily find that information, without overwhelming or crowding the page.
When laying out your product pages, it’s worth considering product recommendations to potentially secure another purchase. Product recommendations suggest alternative products a buyer may like based on their viewing history or the page they’re on. Amazon is great at cross-selling with product recommendations, especially their ‘recommended for you’ carousels. You may also see on other sites:
Communicating the quality and sizing of a particular product,
as well as return policies and customer service commitments, are all important elements to consider when laying out your product pages so your visitor feels comfortable buying from you and trusts you.
When we questioned more than 1,000 adults across Ireland, almost two thirds (63%) of those who answered said that free returns, labels and packaging would encourage them to shop online. A similar proportion (59%) said reliable delivery was a key reason to encourage shopping online.
Respondents were also keen for same-day delivery (42%), returns collected from their house (40%) and a wider range of delivery slots (20%).
James King, Head of Professional Services, Elavon Europe
Your product pages are the lifeline of your online store. If they aren’t presented well, you run the risk of losing a customer and a sale. Creating stand-out product pages will ensure you see customers returning, they’ll help with your store’s brand and reputation, and set you apart from your competition.
The purpose of an effective product page is to persuade customers to buy from you. When it comes to making decisions on the layout, copy and design of your product pages, be sure to keep the customer at the forefront of your mind.