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The global hospitality industry is poised for significant growth, bouncing back after a tricky few years.
Market forecasts continue to improve, led by strong revenues in 2022 and 2023, as customers return to hotels, bars and restaurants. However, these customers have new habits, preferences and expectations.
Against the backdrop of rising inflation and cost-of-living concerns, it’s critical for hospitality businesses to fully understand and adapt to these evolving preferences so they remain competitive and continue to attract new customers.
Fortunately, with change comes opportunity. Combining data from interviews, statistical reports and surveys, this whitepaper examines the current state of the hospitality industry – where it’s been, where it’s going and, importantly, the key challenges and payments opportunities that lie ahead.