Insights

Insights and analysis on emerging payment technologies and trends shaping the payments industry.

Customer stories

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Sheraton Lake Como

Elavon proudly supports Marriott and many of its franchise hotels, among them the luxurious Sheraton Lake Como on the shores of the world-famous Italian resort.

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Copper + Straw

How the insights from rich payments data is helping Stephen grow his chain of speciality coffee shops.

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Café Diem and Mo’s Pizza

Expanding a daytime coffee shop into a pizza restaurant by night was easy with Poynt and ElavonConnect, leaving Mo to focus on the food and his customers.

Read full article

Dog & Scone

Taking lots of small deposits for online bookings was causing the owners of Newcastle’s first dog café major headaches. That’s when Opayo and Elavon came along to solve the problem.

Read full article

Aspen

When Aspen Payments wanted to enhance its customer offering in the fuel forecourt and convenience sectors, it turned to Opayo and Elavon for a best-in-class solution.

Read full article

Littlepay

A burgeoning partnership and a fast solution is helping transit agencies across Europe start taking contactless payments in no time at all.

Read full article

Buy Now Pay Later

How a payment concept that’s exploded with the growth of eCommerce has seen average order values in some sectors increase by more than a fifth!

Read full article

Translink

How people travel on public transport – and want to pay for that travel – is changing. Elavon Europe works with Translink to keep the people of Northern Ireland moving.

See full customer story

NMI

“NMI was incredibly knowledgeable from a development point of view and worked very closely and collaboratively with Elavon to bring this solution to life with speed and without disruption.” Shane Burke, Systems Manager, N6 Concession Ltd

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Staycations with Michael Caines

Elavon customer and Michelin-star chef, hotelier and media personality Michael Caines shares his insight on the business benefits of holidaying in the country you call home.

Read full story

N6 Concession Ltd

“The feedback from our staff has been great. They love it. The new solutions give them better confidence with customer management. The added benefit in this current COVID-19 environment is that contactless reduced the handling of coins, and decreased risk to our customers and staff.” Shane Burke, Systems Manager N6 Concession Ltd

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J. Lupton’s butcher shop - Customer Story

“I have to protect my staff, my family and our customers. Having the new terminal has been great, especially because our customers can pay with contactless and don’t have to handle the device.” - Richard Lupton, owner

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Bridal Rooms

The Bridal Rooms has been an Elavon customer since it first opened its doors. As a fledgling business, it needed competitive rates, easy sign-up and lots of support to resolve any problems.

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University of Manchester

Every year, University of Manchester opens its doors to thousands from the UK and overseas, so it was vital to offer students and customers a choice in how they pay, embracing the latest technologies and international services.

See full customer story

NH Hotels

Rolling out an intelligent integrated payment system with 3C and Elavon has allowed us to transform operational efficiency and the customer experience across our European Hotels.

See full customer story

Charles Alexander Distribution

With Elavon’s Pay-by-Link, Charles Alexander Distribution spends less time chasing payments – by adding a simple link to an email or invoice, customers can pay securely, anytime.

See full customer story

eCommerce & Omnicommerce

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Retail and social media

Which generations are making impulse purchases through social media and how much are they spending?

Read full article

Award-winning Transaction Risk Analysis

Maximise online sales and security, while minimising fraud and friction for eligible eCommerce transactions up to €500 (or equivalent). See our whitepaper for more.

Read full article

Caravan Stuff 4 U

With an already thriving online business, Caravan Stuff 4 U looked to Elavon, Opayo and our partnership with software experts Kudos to take it to the next level.

Read full article

Your Axis advantage

Making money is your business. Keeping payments flowing is ours. At the heart of what we do is Axis - our own game changing authorisation platform.

Read full article

Are you ready for the future of retail?

From ecommerce and omnichannel to advanced payments technology, retail is innovating like never before. Are you ready for the future of retail? Read our whitepaper

Read full article

Dog & Scone

Taking lots of small deposits for online bookings was causing the owners of Newcastle’s first dog café major headaches. That’s when Opayo and Elavon came along to solve the problem.

Read full article

Three ways to encourage direct hotel bookings

UK adults tell us what benefits would most motivate them to book a hotel directly, rather than through a third-party agency or travel search-engine

Read full article

PSD2

What did PSD2 achieve?

Fraud rates have dropped, dramatically. The cost of fraud to your business has improved. Approval rates have remained consistent. Consumer confidence is rising.

Learn more

Achieving best-in-class approval rates for your bookings

This latest in a series of Elavon guides to navigating PSD2 SCA regulations provides merchants in travel and hospitality, and their solution providers, with a guide to mastering transaction optimisation.

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Skin Diligent Customer Story

Launching an online business into multiple markets was made simple with an Opayo gateway and first-class customer support.

Read full article

Aspen

When Aspen Payments wanted to enhance its customer offering in the fuel forecourt and convenience sectors, it turned to Opayo and Elavon for a best-in-class solution.

Read full article

10 things to know if you’re taking payments

Your point-of-sale team is crucial to improving your payments processing

Read full article

Digital: The best time is now

If you feel like you’ve missed the digital revolution, it’s still not too late. But the more you wait, the more you miss.

Read full article

Payments insight: What your customers are thinking

As pandemic restrictions change, knowing what your customers think could help you position your business for recovery and growth. Here, we’ve done the research so you don’t have to.

Read full article

Littlepay

A burgeoning partnership and a fast solution is helping transit agencies across Europe start taking contactless payments in no time at all.

Read full article

Cart abandonment problems?

With an eCommerce surge comes an increase in online shoppers abandoning purchases before checking out. Here are some steps, from Discover Global Network, to reduce lost sales.

Read full article

Payments technology to move the indoors outdoors

As restaurants and cafés convert car parks and pavements to offer outdoor dining, a modern payments system can help your business, inside and out.

Read full article

5 ways to reduce restaurant no-shows

Our Head of European Hospitality, David Wheatcroft, outlines practical ways your payments systems can encourage diners and discourage no-shows.

Read full article

Wearable payments

Social trends not only change what we wear – but increasingly the way we pay! Explore advances in wearable technology with Discover® Global Network.

Read full article

Opayo Virtual Roundtable - opportunities in unlikely places

For businesses that could be agile and pivot, or offer access to stock, custom during the pandemic blossomed. At Opayo, we're fascinated with how independent businesses have prevailed in the face of adversity.

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5 payment trends you'll see in 2021

What will shake up the payments industry in the next 12 months? Ian Butler gives us his projections.

Read full article

Getting online shoppers over the line

The surge in online shopping provides ample opportunity for your small business to compete online. Here’s our top tips to ensure you’re ready.

Read full article

Consumer festive spending plans with Ipsos MORI

Some 48% of UK adults plan to spend the same or more this festive season compared to the last. And 82% are planning to shop in-store, with almost a third of those (31%) doing so to support their local economy.

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Prepare your business for the online sales season

Cyber Monday, Christmas, and Boxing Day sales provide ample opportunity for your small business to compete online. Here’s our top tips to ensure you’re ready.

Read full article

PSD2

PSD2 Strong Customer Authentication (SCA) for the Travel and Hospitality Sector

Embrace the changes that will protect you, your customers ... and your sales. Download our guide on Strong Customer Authentication for the Travel & Hospitality sector.

Read full article

For sale: your customers’ payments data

Just what happens to your customers' data after a breach?

Read full article

UK SME Pulse

The research revealed that UK SMEs feel broadly confident on their growth prospects, despite challenges such as Brexit, cashflow and customer retention. The report from Elavon also identified a growth opportunity in eCommerce, which many British SMEs have yet to tap.

See full report

20 questions to ask before committing to a payment processor

This guide provides 20 questions to ask each payment processor you are considering. Once you have the answers to these questions, you should be better equipped to assess each processor and find a solution that best fits the needs of your business.

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Transformations need so much more than tech

There's a growing risk that UK businesses could get so obsessed with technology and digital transformations that customers' 'human' needs get forgotten – how can companies counter this?

Read full article

Infographic

Pocket Shoppers eCommerce Report

Two-thirds of consumers would abandon mobile transactions out of principle if the process is too difficult, according to Elavon’s research report, 'Pocket Shoppers: eCommerce on the Move'.

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The virtual safe - protecting money in the 21st century

We're increasingly accustomed to digital movement of funds, but many are still wary of electronic transactions, especially online. New technologies and innovations will further protect customers and their money

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Hospitality

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Be a part of something bigger

While some hotels stand alone others gain strength working together. We get this and can meet the needs of independent hotels as well as larger, complex pan-European brands.

Read full article

Sheraton Lake Como

Elavon proudly supports Marriott and many of its franchise hotels, among them the luxurious Sheraton Lake Como on the shores of the world-famous Italian resort.

Read full article

Café Diem and Mo’s Pizza

Expanding a daytime coffee shop into a pizza restaurant by night was easy with Poynt and ElavonConnect, leaving Mo to focus on the food and his customers.

Read full article

Digital dining

The restaurant dining experience has changed. Knowing how your customers want to order and pay for a meal is critical to building loyalty. Our research has more.

Read full article

Faster Food

Our research explores how technology is changing the food and beverage sector.

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Three ways to encourage direct hotel bookings

UK adults tell us what benefits would most motivate them to book a hotel directly, rather than through a third-party agency or travel search-engine

Read full article

Achieving best-in-class approval rates for your bookings

Read full article

UK contactless limit

A quarter of all UK payments are now made using contactless methods, according to the latest study by UK Finance. The same research shows that, in 2020 alone, the use of contactless payments rose by 12% to 9.6 billion payments.

Read full article

Payments in Hospitality

The travel industry is moving people again, and hotels and resorts are opening their doors once more. So now the sector is again extending a long-awaited welcome. But are they welcoming back a changed guest with different expectations?

Read full article

Payments technology to move the indoors outdoors

As restaurants and cafés convert car parks and pavements to offer outdoor dining, a modern payments system can help your business, inside and out.

Read full article

5 ways to reduce restaurant no-shows

Our Head of European Hospitality, David Wheatcroft, outlines practical ways your payments systems can encourage diners and discourage no-shows.

Read full article

Staycations with Michael Caines

Elavon customer and Michelin-star chef, hotelier and media personality Michael Caines shares his insight on the business benefits of holidaying in the country you call home.

Read full story

PSD2

PSD2 Strong Customer Authentication (SCA) for the Travel and Hospitality Sector

Embrace the changes that will protect you, your customers ... and your sales. Download our guide on Strong Customer Authentication for the Travel & Hospitality sector.

Read full article

Infographic

Pay at table - Infographic

Boost your business and delight diners in your cafe or restaurant by allowing them to pay at their table. Split bills, convert currencies and let them pay how they want, in an instant

See full infographic

Celtic Manor Resort - Customer Story

Elavon handles all payment processing across the property and provides an online reporting tool, so the resort can evaluate and reconcile every transaction — and get exactly the kind of intelligence it needs to assess and optimise performance.

See full customer story

Five ways to win over tech-loving guests

Increasingly, success in the UK hospitality industry isn't simply about winning over each guest: you need to check-in with their technology, too. Now is the perfect time to get better acquainted.

Read full article

Transformations need so much more than tech

There's a growing risk that UK businesses could get so obsessed with technology and digital transformations that customers' 'human' needs get forgotten – how can companies counter this?

Read full article

NH Hotels

Rolling out an intelligent integrated payment system with 3C and Elavon has allowed us to transform operational efficiency and the customer experience across our European Hotels.

See full customer story

Retail

View All

Retail and social media

Which generations are making impulse purchases through social media and how much are they spending?

Read full article

Award-winning Transaction Risk Analysis

Maximise online sales and security, while minimising fraud and friction for eligible eCommerce transactions up to €500 (or equivalent). See our whitepaper for more.

Read full article

Caravan Stuff 4 U

With an already thriving online business, Caravan Stuff 4 U looked to Elavon, Opayo and our partnership with software experts Kudos to take it to the next level.

Read full article

Are you ready for the future of retail?

From ecommerce and omnichannel to advanced payments technology, retail is innovating like never before. Are you ready for the future of retail? Read our whitepaper

Read full article

Buy Now, Pay Later Trending

Younger consumers are driving Buy Now, Pay Later trend in Europe and beyond.

Read full article

Dog & Scone

Taking lots of small deposits for online bookings was causing the owners of Newcastle’s first dog café major headaches. That’s when Opayo and Elavon came along to solve the problem.

Read full article

Skin Diligent Customer Story

Launching an online business into multiple markets was made simple with an Opayo gateway and first-class customer support.

Read full article

UK contactless limit

Read full article

10 things to know if you’re taking payments

Your point-of-sale team is crucial to improving your payments processing

Read full article

Digital: The best time is now

If you feel like you’ve missed the digital revolution, it’s still not too late. But the more you wait, the more you miss.

Read full article

Being local and ethical matters

Consumer research shows UK adults want to support those businesses that support others and their local community.

Read full article

Payments insight: What your customers are thinking

As pandemic restrictions change, knowing what your customers think could help you position your business for recovery and growth. Here, we’ve done the research so you don’t have to.

Read full article

Cart abandonment problems?

With an eCommerce surge comes an increase in online shoppers abandoning purchases before checking out. Here are some steps, from Discover Global Network, to reduce lost sales.

Read full article

Why payments are a key part of the customer journey

A seamless payments process can mean the difference between winning and losing an online sale, yet all too often retailers are failing to make it easy.

Read full article

Wearable payments

Social trends not only change what we wear – but increasingly the way we pay! Explore advances in wearable technology with Discover® Global Network.

Read full article

Buy Now Pay Later

How a payment concept that’s exploded with the growth of eCommerce has seen average order values in some sectors increase by more than a fifth!

Read full article

Opayo Virtual Roundtable - opportunities in unlikely places

Read full article

Biometrics: Protecting the future of payments

Biometric authentications within payments are expected to reach more than £1.9 trillion by 2024, as consumers embrace technological advances.

Read full article

5 payment trends you'll see in 2021

What will shake up the payments industry in the next 12 months? Ian Butler gives us his projections.

Read full article

Getting online shoppers over the line

The surge in online shopping provides ample opportunity for your small business to compete online. Here’s our top tips to ensure you’re ready.

Read full article

Consumer festive spending plans with Ipsos MORI

Read full article

From ‘just looking’ to ‘just bought’

Each time a customer leaves your store empty handed, you’ve lost out on potential revenue. These simple steps could help turn browsers into buyers.

Read full article

Prepare your business for the online sales season

Cyber Monday, Christmas, and Boxing Day sales provide ample opportunity for your small business to compete online. Here’s our top tips to ensure you’re ready.

Read full article

Payments Plan B for local restrictions

At risk of renewed restrictions? Our Head of Credit, Richard Wilkins, outlines five things to consider if your business finds itself on the wrong side of a virtual cordon.

Read full article

J. Lupton’s butcher shop - Customer Story

See full customer story

Bridal Rooms

The Bridal Rooms has been an Elavon customer since it first opened its doors. As a fledgling business, it needed competitive rates, easy sign-up and lots of support to resolve any problems.

See full customer story

Transformations need so much more than tech

There's a growing risk that UK businesses could get so obsessed with technology and digital transformations that customers' 'human' needs get forgotten – how can companies counter this?

Read full article

Charles Alexander Distribution

With Elavon’s Pay-by-Link, Charles Alexander Distribution spends less time chasing payments – by adding a simple link to an email or invoice, customers can pay securely, anytime.

See full customer story

Transport

View All

Payments in Motion

Contactless technology connecting cities like Genova and making travel easier than ever before for passengers and those serving them.

Read full article

Aspen

When Aspen Payments wanted to enhance its customer offering in the fuel forecourt and convenience sectors, it turned to Opayo and Elavon for a best-in-class solution.

Read full article

Payments insight: Parking preferences

Parking is a €30.5 billion industry across Europe and a vital resource for our communities, retail, tourism and hospitality. Is the parking you’re offering your customers properly earning its keep?

Read full article

Littlepay

A burgeoning partnership and a fast solution is helping transit agencies across Europe start taking contactless payments in no time at all.

Read full article

Translink

How people travel on public transport – and want to pay for that travel – is changing. Elavon Europe works with Translink to keep the people of Northern Ireland moving.

See full customer story

Payments in transit

With contact-free payments playing such an important part in restoring consumer confidence across every sector, the industry that has led the way in contactless has an opportunity to innovate once again.

Read full article

NMI

See full story

N6 Concession Ltd

Read full article

Education

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Elavon tops WPM Education survey

A survey of 75 UK universities and colleges has named Elavon as the Overall Best Acquirer, and the acquirer they would most highly recommend to others.

Read full article

University of Manchester

See full customer story

Surviving storms in the new academic year - UK

It's essential that university security standards qualify for first-class honours. Elavon provides sector-specific solutions, so that payment devices are never hacked and students' card details are never stolen.

Read full article

Security

View All

Award-winning Transaction Risk Analysis

Maximise online sales and security, while minimising fraud and friction for eligible eCommerce transactions up to €500 (or equivalent). See our whitepaper for more.

Read full article

Ransomware

It’s a growing threat, increasingly hard to ignore. Our Senior Data Security Manager explains why it warrants your attention and how to protect your business.

Read full article

PSD2

What did PSD2 achieve?

Fraud rates have dropped, dramatically. The cost of fraud to your business has improved. Approval rates have remained consistent. Consumer confidence is rising.

Learn more

Achieving best-in-class approval rates for your bookings

Read full article

10 things to know if you’re taking payments

Your point-of-sale team is crucial to improving your payments processing

Read full article

Why your business needs PCI compliance

PCI compliance is not a luxury; it’s a necessity for taking any payments.

Read full article

Avoid damaging your own cybersecurity

How poor passwords and bad patching can expose your business and your customers in ways you can’t imagine, but could so easily avoid!

Read full article

Biometrics: Protecting the future of payments

Biometric authentications within payments are expected to reach more than £1.9 trillion by 2024, as consumers embrace technological advances.

Read full article

Elavon tops WPM Education survey

A survey of 75 UK universities and colleges has named Elavon as the Overall Best Acquirer, and the acquirer they would most highly recommend to others.

Read full article

Security

Test your security as a hacker would

Red Team testing with Elavon assesses the robustness of your data security, exposing any gaps and weaknesses safely because our ‘hackers’ are working for you.

Read full article

PSD2

PSD2 Strong Customer Authentication (SCA) for the Travel and Hospitality Sector

Embrace the changes that will protect you, your customers ... and your sales. Download our guide on Strong Customer Authentication for the Travel & Hospitality sector.

Read full article

For sale: your customers’ payments data

Just what happens to your customers' data after a breach?

Read full article

The dark truth about a data breach

What really happens to your customers' data after a data breach?

Read full article

Quick Guide

Account Data Compromise (ADC) Guide

If an ADC should ever happen to your organisation, it’s vital to have your own incident response plan in place already, tailored to your own business environment, so you can react effectively. This guide will help you.

See full guide

Security

5 things we can learn from cybercriminals

The very best cybercriminals are as technologically sophisticated as many of the best IT companies, so there are some business lessons to be learned from them, says Ian Butler.

Read full article

Report

How to protect your reputation amid a data breach crisis

Discovering you’ve been hit by a data security breach is painful enough, but realising that customers are hearing about it first from the media just piles on the agony. However, effective PR can make a difference

Read full article

The virtual safe - protecting money in the 21st century

Read full article

Elavon News

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The Future of Work: Elavon Europe style

“As companies we used to focus mostly on customer experiences. Now it's about employee experiences too,” says Niamh O’Neill, Elavon Europe’s interim Chief of Staff.

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Fostering fintech’s future

More than two dozen students will benefit from a best-in-class introduction to the emerging world of payments through the new Elavon intern and graduate programme starting this summer.

Read full article

Essex Rebels: #WeAreRebels

How “Elavon is changing lives” through game-changing sports investment with our customer, the University of Essex.

Read full article

Your Axis advantage

Making money is your business. Keeping payments flowing is ours. At the heart of what we do is Axis - our own game changing authorisation platform.

Read full article

PSD2

What did PSD2 achieve?

Fraud rates have dropped, dramatically. The cost of fraud to your business has improved. Approval rates have remained consistent. Consumer confidence is rising.

Learn more

Digital: The best time is now

If you feel like you’ve missed the digital revolution, it’s still not too late. But the more you wait, the more you miss.

Read full article

Buy Now Pay Later

How a payment concept that’s exploded with the growth of eCommerce has seen average order values in some sectors increase by more than a fifth!

Read full article

Getting online shoppers over the line

The surge in online shopping provides ample opportunity for your small business to compete online. Here’s our top tips to ensure you’re ready.

Read full article

Elavon tops WPM Education survey

A survey of 75 UK universities and colleges has named Elavon as the Overall Best Acquirer, and the acquirer they would most highly recommend to others.

Read full article

When a virus no-one can see made us change in ways you didn’t notice

The pandemic saw Elavon Europe’s customer-facing support teams move from five core locations to almost 700. You should have noticed… nothing!

Read full article

Fintech celebrates top female professionals

There are encouraging signs that women with talent and ideas are thriving in senior roles within the payments and fintech industry - with Elavon playing an influential role.

Read full article

The virtual safe - protecting money in the 21st century

Read full article