Elavon customer service: 0345 850 0195 Opayo product support: 0191 313 0299
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Customer Resource Centre
Terminal Requirements
Thank you for ordering your new card payment terminal
To ensure a smooth installation and minimal disruption to your business we need you to ensure that everything else in your processing environment is ready.
Important things to check before installing your terminal
Please take a moment to complete the following terminal and internet checks to ensure that all of the necessary connectivity and access requirements are available.
It’s important that you check that everything your terminal will need to operate correctly is in place before installing your terminal. To do this simply find the terminal you have ordered in the following table and complete the requirements.
If you are not able to confirm that all of your terminal technical requirements are available then please contact us immediately and we will help you work through next steps. When it comes to checking your connectivity options, it may not be necessary to meet all the lsited requirements, but certainly the ones you are choosing to use as your main and back-up options.
Terminal |
What do I need? |
|---|---|
Ingenico DX 8000A portable Android SmartPOS terminal for payments any place anywhere |
If home or small business, WPA / WPA2 encryption If enterprise / managed access, authentication with EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP v0 to RADIUS server, Login / password process caters for a standard RADIUS server interaction with no web login page |
Poynt P61A smart terminal for seamless wireless activity anywhere in your business |
|
Ingenico DESK 5000Fixed counter-top terminal with optional PIN pad and Smartlink integration |
|
Ingenico MOVE 5000A portable tri-comms terminal for payments on the move |
If home or small business, WPA / WPA2 encryption If enterprise / managed access, authentication with EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP v0 to RADIUS server, Login / password process caters for a standard RADIUS server interaction with no web login page |
Ingenico LANE 3000 PIN pad onlyFixed counter-top terminal (Smartlink Integration only) |
|
Terminal
What do I need?
Ingenico DX 8000
A portable Android SmartPOS terminal for payments any place anywhere
- Mains electricity supply for the base charging station, within 3ft / 1.2m of the terminal’s location
- The power cable for the charging base can be plugged directly into the terminal if needed.
- For GPRS connection, if you have difficulties using your mobile phone at your location it’s worth considering another type of terminal connection.
- For Wi-Fi connection, a Wi-Fi network with 2.4 GHz wireless frequency and not available for public use, plus…
If home or small business, WPA / WPA2 encryption
If enterprise / managed access, authentication with EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP v0 to RADIUS server, Login / password process caters for a standard RADIUS server interaction with no web login page
Poynt P61
A smart terminal for seamless wireless activity anywhere in your business
- For internet connection, an internet port within 6ft / 2m of the terminal’s location and broadband speed of a minimum 5mb download and 2mb upload
- For GPRS connection, broadband speed of a minimum 5mb download and 2mb upload. Our multi carrier SIM card will be provided
- For WiFi connection, the network must be password protected, and not available for public use that supports 802.11 a/b/g/n and dual channel 2.4, 5 GHz operation
Ingenico DESK 5000
Fixed counter-top terminal with optional PIN pad and Smartlink integration
- Mains electricity supply within 6ft / 2m of the terminal’s location
- For internet connection, an internet port within 6ft / 2m of the terminal’s location
- For Smartlink integration connecting till and terminal via USB or serial port, one available USB or serial port on the till
Ingenico MOVE 5000
A portable tri-comms terminal for payments on the move
- Mains electricity supply for the base charging station, within 6ft / 2m of the terminal’s location
- For Bluetooth connection via the internet, an internet port within 6ft / 2m of the terminal’s location
- For GPRS connection, if you have difficulties using your mobile phone at your location it’s worth considering another type of terminal connection
- For WiFi connection, a WiFi network with 2.4 GHz wireless frequency and not available for public use, plus…
If home or small business, WPA / WPA2 encryption
If enterprise / managed access, authentication with EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP v0 to RADIUS server, Login / password process caters for a standard RADIUS server interaction with no web login page
Ingenico LANE 3000 PIN pad only
Fixed counter-top terminal (Smartlink Integration only)
- Additional USB port on till to supply power OR
- Mains electricity supply within 6ft / 2m of the terminal’s location
- For internet connection, an internet port within 6ft / 2m of the terminal’s location
- For sharing till’s internet connection, a suitable USB / Ethernet adapter
When data is sent or received over the internet, it is sent to an IP (Internet Protocol) address and a specific port. So when it comes to taking payments it’s essential to check with your internet provider that the associated ports and IP addresses are allowed, as shown in the table on the next page.
If using DHCP
Ensure a correct DNS1 and DNS2 address is passed from the router / DHCP server. It is recommended that DNS1 and DNS2 are populated.
If using static IP
The following details are required:
- Static IP address
- IP Gateway
- Subnet details
- DNS address
You will require two DNS server addresses for Tetra terminals. If a secondary DNS address is not known, a public DNS can be used.
Your firewall configuration needs to include a DNS address access. The MAC address of the terminal can be provided at the time of installation if required for firewall configuration.
If using Smartlink integration
Till and terminal need to communicate together via six different ports (listed in the table on the next page) so you need to check that these are not blocked by firewall rules or any security and anti-virus software used on your till system.
Ingenico DX 8000 – Firewall Rules
|
Application |
URL |
|---|---|
|
Time & Date sync |
2.android.pool.ntp.org |
|
Network internet connectivity check |
google.com |
|
Software license management |
|
|
Geolocation services |
https://xtrapath1.izatcloud.net/ctra3grc.bin https://xtrapath2.izatcloud.net/ctra3grc.bin https://xtrapath3.izatcloud.net/ctra3grc.bin https://info.izatcloud.net over Encrypted TCP time.xtracloud.net for time |
|
Firmware updates |
|
|
TEM |
Application
URL
Time & Date sync
2.android.pool.ntp.org
Network internet connectivity check
google.com
Software license management
Geolocation services
https://xtrapath1.izatcloud.net/ctra3grc.bin
https://xtrapath2.izatcloud.net/ctra3grc.bin
https://xtrapath3.izatcloud.net/ctra3grc.bin
https://info.izatcloud.net over Encrypted TCP
time.xtracloud.net for time
Ingenico DESK 5000 and MOVE 5000 - Mandatory applications
|
Application |
URL |
IP address or end point |
Port number |
|---|---|---|---|
|
Ingenico TMS |
INGeTMS.elavon.com |
|
4001 |
|
Authorisation and settlement |
ipconex.elavon.com |
|
7601 |
Application
Ingenico TMS
URL
INGeTMS.elavon.com
IP address or end point
- 193.155.119.53
- 195.245.90.103
Port number
4001
Application
Authorisation and settlement
URL
ipconex.elavon.com
IP address or end point
- 195.245.90.61
- 193.155.119.61
Port number
7601
Poynt P61 - Mandatory applications
|
Application |
URL |
IP address or end point |
Port number |
|---|---|---|---|
|
Poynt HQ |
https://eu.poynt.net/ |
|
443 |
Application
Poynt HQ
URL
https://eu.poynt.net/
IP address or end point
- https://fouroneone.poynt.net/
- https://services-eu.poynt.net/
- https://vt-eu.poynt.net/
- wss://pcm-eu.poynt.net
- https://eu.poynt.net/
- https://mothership-eu.poynt.net/
- https://billing-eu.poynt.net/
- https://aws.amazon.com/s3/
Port number
443
Customisable applications (if relevant)
|
Application |
URL |
IP address or end point |
Port number |
|---|---|---|---|
|
ssl9.tnsi.eu.com |
|
46328 & 45843 |
|
IHG (UK only) |
ssl12.tnsi.eu.com |
|
44396 |
|
Alternative payment methods - Alipay and WeChatPay |
https://transaction.pmg.elavongateway.com/ |
|
|
Application
- Gift Card - Savvy TLS1.2, primary connection
- Gift Card - Savvy TLS1.2, 45843 secondary connection
URL
ssl9.tnsi.eu.com
IP address or end point
- 188.94.133.139
- 188.94.132.11
Port number
46328 & 45843
Application
IHG (UK only)
URL
ssl12.tnsi.eu.com
IP address or end point
- 188.94.133.35
- 188.94.132.35
Port number
44396
Application
Alternative payment methods - Alipay and WeChatPay
URL
https://transaction.pmg.elavongateway.com/
IP address or end point
Port number
Smartlink integrations
|
Application |
URL |
IP address or end point |
Port number |
|---|---|---|---|
|
Printing |
Terminal initiated |
Network specific |
5187 |
|
DoTransaction |
Till initiated |
Network specific |
5188 |
|
GetPedState |
Till initiated |
Network specific |
5189 |
|
Events |
Terminal initiated |
Network specific |
5190 |
|
DoSettlement |
Till initiated |
Network specific |
5191 |
|
DoMobileTopUpSettlement |
Till initiated |
Network specific |
5192 |
Application
Printing
URL
Terminal initiated
IP address or end point
Network specific
Port number
5187
Application
DoTransaction
URL
Till initiated
IP address or end point
Network specific
Port number
5188
Application
GetPedState
URL
Till initiated
IP address or end point
Network specific
Port number
5189
Application
Events
URL
Terminal initiated
IP address or end point
Network specific
Port number
5190
Application
DoSettlement
URL
Till initiated
IP address or end point
Network specific
Port number
5191
Application
DoMobileTopUpSettlement
URL
Till initiated
IP address or end point
Network specific
Port number
5192
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195 (menu option 2)
8am to 6pm, Monday to Friday
Elavon technical support: 0345 850 0195 (menu option 1)
24 hours a day, 365 days a year
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195 (menu option 2)
8am to 6pm, Monday to Friday
Elavon technical support: 0345 850 0195 (menu option 1)
24 hours a day, 365 days a year
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.