Elavon customer service: 0345 850 0195 Opayo product support: 0191 313 0299
For support in Ireland, click here
Elavon Customer Service: 0345 850 0195
Opayo Product Support: 0191 313 0299
To ensure a smooth installation and minimal disruption to your business we need you to ensure that everything else in your processing environment is ready.
Please take a moment to complete the following terminal and internet checks to ensure that all of the necessary connectivity and access requirements are available.
It’s important that you check that everything your terminal will need to operate correctly is in place before installing your terminal. To do this simply find the terminal you have ordered in the following table and complete the requirements.
If you are not able to confirm that all of your terminal technical requirements are available then please contact us immediately and we will help you work through next steps. When it comes to checking your connectivity options, it may not be necessary to meet all the lsited requirements, but certainly the ones you are choosing to use as your main and back-up options.
Terminal |
What do I need? |
---|---|
Ingenico DX8000A portable Android SmartPOS terminal for payments any place anywhere |
If home or small business, WPA / WPA2 encryption If enterprise / managed access, authentication with EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP v0 to RADIUS server, Login / password process caters for a standard RADIUS server interaction with no web login page |
Poynt P61A smart terminal for seamless wireless activity anywhere in your business |
|
Ingenico DESK 5000Fixed countertop terminal with optional PIN pad and Smartlink integration |
|
Ingenico MOVE 5000A wireless portable terminal for payments around your business |
If home or small business, WPA / WPA2 encryption If enterprise / managed access, authentication with EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP v0 to RADIUS server, Login / password process caters for a standard RADIUS server interaction with no web login page |
Ingenico LANE 3600 PIN pad onlyFixed counter-top terminal (Smartlink Integration only) |
|
A portable Android SmartPOS terminal for payments any place anywhere
If home or small business, WPA / WPA2 encryption
If enterprise / managed access, authentication with EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP v0 to RADIUS server, Login / password process caters for a standard RADIUS server interaction with no web login page
A smart terminal for seamless wireless activity anywhere in your business
Fixed countertop terminal with optional PIN pad and Smartlink integration
A wireless portable terminal for payments around your business
If home or small business, WPA / WPA2 encryption
If enterprise / managed access, authentication with EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP v0 to RADIUS server, Login / password process caters for a standard RADIUS server interaction with no web login page
Fixed counter-top terminal (Smartlink Integration only)
When data is sent or received over the internet, it is sent to an IP (Internet Protocol) address and a specific port. So when it comes to taking payments it’s essential to check with your internet provider that the associated ports and IP addresses are allowed, as shown in the table on the next page.
Ensure a correct DNS1 and DNS2 address is passed from the router / DHCP server. It is recommended that DNS1 and DNS2 are populated.
The following details are required:
You will require two DNS server addresses for Tetra terminals. If a secondary DNS address is not known, a public DNS can be used.
Your firewall configuration needs to include a DNS address access. The MAC address of the terminal can be provided at the time of installation if required for firewall configuration.
Till and terminal need to communicate together via six different ports (see below) so you need to check that these are not blocked by firewall rules or any security and anti-virus software used on your till system.
Application |
URL |
IP address or end point |
Port number |
---|---|---|---|
Time & Date sync |
2.android.pool.ntp.org |
- |
- |
Network internet connectivity check |
google.com |
- |
- |
Software license management |
https://slm-portal.icloud.ingenico.com/ |
- |
- |
Geolocation services |
https://xtrapath1.izatcloud.net/ctra3grc.bin https://xtrapath2.izatcloud.net/ctra3grc.bin https://xtrapath3.izatcloud.net/ctra3grc.bin https://info.izatcloud.net over Encrypted TCP time.xtracloud.net for time |
- |
- |
Firmware updates |
https://axyun.ingenicoaxcloud.net:8100 https://axyun.ingenico-axcloud.net:8101 |
- |
- |
TEM |
tem-terminals-eu02.icloud.ingenico.com |
- |
- |
Authorisation and settlement |
ipconex.elavon.com |
195.245.90.61 193.155.119.61 |
7601 |
Application
Time & Date sync
URL
2.android.pool.ntp.org
IP address or end point
-
Port number
-
Application
Network internet connectivity check
URL
google.com
IP address or end point
-
Port number
-
Application
Software license management
URL
https://slm-portal.icloud.ingenico.com/
IP address or end point
-
Port number
-
Application
Geolocation services
URL
https://xtrapath1.izatcloud.net/ctra3grc.bin
https://xtrapath2.izatcloud.net/ctra3grc.bin
https://xtrapath3.izatcloud.net/ctra3grc.bin
https://info.izatcloud.net over Encrypted TCP
time.xtracloud.net for time
IP address or end point
-
Port number
-
Application
Firmware updates
URL
https://axyun.ingenicoaxcloud.net:8100
https://axyun.ingenico-axcloud.net:8101
IP address or end point
-
Port number
-
Application
TEM
URL
tem-terminals-eu02.icloud.ingenico.com
IP address or end point
-
Port number
-
Application
Authorisation and settlement
URL
ipconex.elavon.com
IP address or end point
195.245.90.61
193.155.119.61
Port number
7601
Application |
URL |
IP address or end point |
Port number |
---|---|---|---|
Ingenico TMS |
INGeTMS.elavon.com |
|
4001 |
Authorisation and settlement |
ipconex.elavon.com |
|
7601 |
Application
Ingenico TMS
URL
INGeTMS.elavon.com
IP address or end point
Port number
4001
Application
Authorisation and settlement
URL
ipconex.elavon.com
IP address or end point
Port number
7601
Application |
URL |
IP address or end point |
Port number |
---|---|---|---|
Poynt HQ |
https://eu.poynt.net/ |
|
443 |
Application
Poynt HQ
URL
https://eu.poynt.net/
IP address or end point
Port number
443
Application |
URL |
IP address or end point |
Port number |
---|---|---|---|
|
ssl9.tnsi.eu.com |
|
46328 & 45843 |
IHG (UK only) |
ssl12.tnsi.eu.com |
|
44396 |
Alternative payment methods - Alipay and WeChatPay |
https://transaction.pmg.elavongateway.com/ |
|
|
Application
URL
ssl9.tnsi.eu.com
IP address or end point
Port number
46328 & 45843
Application
IHG (UK only)
URL
ssl12.tnsi.eu.com
IP address or end point
Port number
44396
Application
Alternative payment methods - Alipay and WeChatPay
URL
https://transaction.pmg.elavongateway.com/
IP address or end point
Port number
Application |
URL |
IP address or end point |
Port number |
---|---|---|---|
Printing |
Terminal initiated |
Network specific |
5187 |
DoTransaction |
Till initiated |
Network specific |
5188 |
GetPedState |
Till initiated |
Network specific |
5189 |
Events |
Terminal initiated |
Network specific |
5190 |
DoSettlement |
Till initiated |
Network specific |
5191 |
DoMobileTopUpSettlement |
Till initiated |
Network specific |
5192 |
Application
Printing
URL
Terminal initiated
IP address or end point
Network specific
Port number
5187
Application
DoTransaction
URL
Till initiated
IP address or end point
Network specific
Port number
5188
Application
GetPedState
URL
Till initiated
IP address or end point
Network specific
Port number
5189
Application
Events
URL
Terminal initiated
IP address or end point
Network specific
Port number
5190
Application
DoSettlement
URL
Till initiated
IP address or end point
Network specific
Port number
5191
Application
DoMobileTopUpSettlement
URL
Till initiated
IP address or end point
Network specific
Port number
5192
Thank you for ordering your Point of Sale (POS) solution from Elavon
To ensure a smooth installation and minimal disruption to your business we need you to ensure that you and everything in your processing environment is ready.
Please take a moment to complete the following equipment and internet checks and ensure that all of the necessary connectivity and access requirements are available, ahead of your POS & terminal installation appointment.
Your new POS is a cloud based solution and requires business grade broadband installed and the broadband should only be used for the POS.
Minimum bandwidth for running the POS software is 5Mbps down, and 1.5Mbps up, per device.
If you wish to use your broadband for other services (CCTV, music streaming, customer WiFi access), then you must contact your internet service provider to segregate bandwidth on your router for the POS system or, you should run those services on a separate router.
If you do not do this, it will impact the POS and terminal performance, therefore your business operations, customer experience and revenue.
Before the installation, Elavon will firstly send an engineer to your site to complete a site survey of your infrastructure. This is at no charge and is for your benefit to ensure that the internet you have installed is ready to support the installation of your POS solution.
It’s important you check the POS solution and terminal(s) that you’ve chosen can operate correctly in place before your engineer arrives.To do this, simply find the equipment and terminal you have ordered in the following table and complete the tick box requirements.
If this is challenging for you, it’s recommended that you use a trained professional or someone who’s competent in understanding infrastructure requirements.
Equipment / Terminal |
What do I need |
---|---|
talech Register hardware bundleA full point of sale ePOS bundle for your countertop |
|
talech iPadYour own purchased iPad to support the talech point of sale |
|
Additional printersKitchen printers or receipt printers (supplied with 10M internet cables) |
|
Poynt P61CA smart terminal for seamless wireless activity anywhere in your business |
|
Ingenico Desk 5000Fixed counter-top terminal with optional PIN pad and Smartlink integration |
|
Ingenico Move 5000A portable tri-comms terminal for payments on the move |
|
Ingenico Lane 3600 (pin pad only)Fixed counter-top terminal (Smartlink Integration only) |
|
A full point of sale ePOS bundle for your countertop
Your own purchased iPad to support the talech point of sale
Kitchen printers or receipt printers (supplied with 10M internet cables)
A smart terminal for seamless wireless activity anywhere in your business
Fixed counter-top terminal with optional PIN pad and Smartlink integration
A portable tri-comms terminal for payments on the move
Fixed counter-top terminal (Smartlink Integration only)
When your engineer arrives on site, they are there to install your POS solution, but your assistance is needed to ensure the installation goes smoothly and with minimum disruption, so can you please support with the following:
If any of the above is not supported, this could result with the engineer leaving site, without your POS solution being installed
*Your assigned boarding agent will assist you with these items.
When data is sent or received over the internet, it is sent through a specific port to an IP address.
So, when it comes to taking payments it’s essential to check with your internet provider that the associated ports and IP addresses are allowed, as shown in the table on the next page.
Static IP address solution required for integrated terminal.
The following details are required:
Your engineer will require two DNS server addresses for Tetra terminals.
If a secondary DNS address is not known, a public DNS can be used (Public DNS examples 8.8.8.8 & 8.8.4.4 for Google). Your firewall configuration needs to include a DNS address access. The MAC address of the terminal can be provided by the engineer at the time of installation if required for firewall configuration.
Till and terminal need to communicate together via five different ports (listed in the table below) so you need to check that these are not blocked by firewall rules or any security and anti-virus software used on your till system.
Application |
URL |
IP address or end point |
Port number |
---|---|---|---|
Ingenico TMS |
INGeTMS.elavon.com |
|
4001 |
Authorisation and settlement |
ipconex.elavon.com |
|
7601 |
Ingenico TMS
INGeTMS.elavon.com
4001
Authorisation and settlement
ipconex.elavon.com
7601
Application |
URL |
IP address or end point |
Port number |
---|---|---|---|
Poynt HQ |
https://eu.poynt.net |
|
443 |
Poynt HQ
https://eu.poynt.net
443
Application |
URL |
IP address or end point |
Port number |
---|---|---|---|
Printing |
Terminal initiated |
Network specific |
5187 |
Do Transaction |
Till initiated |
Network specific |
5188 |
GetPedState |
Till initiated |
Network specific |
5189 |
Events |
Till initiated |
Network specific |
5190 |
DoSettlement |
Till initiated |
Network specific |
5191 |
Printing
Terminal initiated
Network specific
5187
Do Transaction
Till initiated
Network specific
5188
GetPedState
Till initiated
Network specific
5189
Events
Till initiated
Network specific
5190
DoSettlement
Till initiated
Network specific
5191