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Terminal Requirements

Customer Resource Centre

Thank you for ordering your new card payment terminal

To ensure a smooth installation and minimal disruption to your business we need you to ensure that everything else in your processing environment is ready.

Important things to check before installing your terminal

Please take a moment to complete the following terminal and internet checks to ensure that all of the necessary connectivity and access requirements are available.

It’s important that you check that everything your terminal will need to operate correctly is in place before installing your terminal. To do this simply find the terminal you have ordered in the following table and complete the requirements.

If you are not able to confirm that all of your terminal technical requirements are available then please contact us immediately and we will help you work through next steps. When it comes to checking your connectivity options, it may not be necessary to meet all the lsited requirements, but certainly the ones you are choosing to use as your main and back-up options.

Terminal	What do I need?
Castles S1F2 A portable Android SmartPOS terminal for payments any place anywhere	Mains electricity supply for the base charging station, within 10ft / 3m of the terminal’s location For GPRS connection, if you have difficulties using your mobile phone at your location it’s worth considering another type of terminal connection. For Wi-Fi connection, a Wi-Fi network with 2.4 GHz wireless frequency and not available for public use, plus… If home or small business, WPA / WPA2 encryption If enterprise / managed access, authentication with EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP v0 to RADIUS server, Login / password process caters for a standard RADIUS server interaction with no web login page
Castles S1P An Android PIN pad for integrated payment solutions	Mains electricity supply within 10ft / 3m of the PIN pad’s location For Wi-Fi connection, a Wi-Fi network with 2.4 GHz wireless frequency and not available for public use, plus… If home or small business, WPA / WPA2 encryption If enterprise / managed access, authentication with EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP v0 to RADIUS server, Login / password process caters for a standard RADIUS server interaction with no web login page
Ingenico DX 8000 A portable Android SmartPOS terminal for payments any place anywhere	Mains electricity supply for the base charging station, within 3ft / 1.2m of the terminal’s location The power cable for the charging base can be plugged directly into the terminal if needed. For GPRS connection, if you have difficulties using your mobile phone at your location it’s worth considering another type of terminal connection. For Wi-Fi connection, a Wi-Fi network with 2.4 GHz wireless frequency and not available for public use, plus… If home or small business, WPA / WPA2 encryption If enterprise / managed access, authentication with EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP v0 to RADIUS server, Login / password process caters for a standard RADIUS server interaction with no web login page
Poynt P61 A smart terminal for seamless wireless activity anywhere in your business	For internet connection, an internet port within 6ft / 2m of the terminal’s location and broadband speed of a minimum 5mb download and 2mb upload For GPRS connection, broadband speed of a minimum 5mb download and 2mb upload. Our multi carrier SIM card will be provided For WiFi connection, the network must be password protected, and not available for public use that supports 802.11 a/b/g/n and dual channel 2.4, 5 GHz operation
Ingenico DESK 5000 Fixed countertop terminal with optional PIN pad and Smartlink integration	Mains electricity supply within 6ft / 2m of the terminal’s location For internet connection, an internet port within 6ft / 2m of the terminal’s location For Smartlink integration connecting till and terminal via USB or serial port, one available USB or serial port on the till
Ingenico MOVE 5000 A wireless portable terminal for payments around your business	Mains electricity supply for the base charging station, within 6ft / 2m of the terminal’s location For Bluetooth connection via the internet, an internet port within 6ft / 2m of the terminal’s location For GPRS connection, if you have difficulties using your mobile phone at your location it’s worth considering another type of terminal connection For WiFi connection, a WiFi network with 2.4 GHz wireless frequency and not available for public use, plus… If home or small business, WPA / WPA2 encryption If enterprise / managed access, authentication with EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP v0 to RADIUS server, Login / password process caters for a standard RADIUS server interaction with no web login page
Ingenico LANE 3600 PIN pad only Fixed counter-top terminal (Smartlink Integration only)	Mains electricity supply within 6ft / 2m of the terminal’s location For internet connection, an internet port within 6ft / 2m of the terminal’s location

Terminal

What do I need?

Castles S1F2

A portable Android SmartPOS terminal for payments any place anywhere

Mains electricity supply for the base charging station, within 10ft / 3m of the terminal’s location
For GPRS connection, if you have difficulties using your mobile phone at your location it’s worth considering another type of terminal connection.
For Wi-Fi connection, a Wi-Fi network with 2.4 GHz wireless frequency and not available for public use, plus…

If home or small business, WPA / WPA2 encryption

If enterprise / managed access, authentication with EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP v0 to RADIUS server, Login / password process caters for a standard RADIUS server interaction with no web login page

Castles S1P

An Android PIN pad for integrated payment solutions

Mains electricity supply within 10ft / 3m of the PIN pad’s location
For Wi-Fi connection, a Wi-Fi network with 2.4 GHz wireless frequency and not available for public use, plus…

If home or small business, WPA / WPA2 encryption

Ingenico DX 8000

A portable Android SmartPOS terminal for payments any place anywhere

Mains electricity supply for the base charging station, within 3ft / 1.2m of the terminal’s location
The power cable for the charging base can be plugged directly into the terminal if needed.
For GPRS connection, if you have difficulties using your mobile phone at your location it’s worth considering another type of terminal connection.
For Wi-Fi connection, a Wi-Fi network with 2.4 GHz wireless frequency and not available for public use, plus…

If home or small business, WPA / WPA2 encryption

Poynt P61

A smart terminal for seamless wireless activity anywhere in your business

For internet connection, an internet port within 6ft / 2m of the terminal’s location and broadband speed of a minimum 5mb download and 2mb upload
For GPRS connection, broadband speed of a minimum 5mb download and 2mb upload. Our multi carrier SIM card will be provided
For WiFi connection, the network must be password protected, and not available for public use that supports 802.11 a/b/g/n and dual channel 2.4, 5 GHz operation

Ingenico DESK 5000

Fixed countertop terminal with optional PIN pad and Smartlink integration

Mains electricity supply within 6ft / 2m of the terminal’s location
For internet connection, an internet port within 6ft / 2m of the terminal’s location
For Smartlink integration connecting till and terminal via USB or serial port, one available USB or serial port on the till

Ingenico MOVE 5000

A wireless portable terminal for payments around your business

Mains electricity supply for the base charging station, within 6ft / 2m of the terminal’s location
For Bluetooth connection via the internet, an internet port within 6ft / 2m of the terminal’s location
For GPRS connection, if you have difficulties using your mobile phone at your location it’s worth considering another type of terminal connection
For WiFi connection, a WiFi network with 2.4 GHz wireless frequency and not available for public use, plus…

If home or small business, WPA / WPA2 encryption

Ingenico LANE 3600 PIN pad only

Fixed counter-top terminal (Smartlink Integration only)

Mains electricity supply within 6ft / 2m of the terminal’s location
For internet connection, an internet port within 6ft / 2m of the terminal’s location

When data is sent or received over the internet, it is sent to an IP (Internet Protocol) address and a specific port. So when it comes to taking payments it’s essential to check with your internet provider that the associated ports and IP addresses are allowed, as shown in the table on the next page.

If using DHCP

Ensure a correct DNS1 and DNS2 address is passed from the router / DHCP server. It is recommended that DNS1 and DNS2 are populated.

If using static IP

The following details are required:

Static IP address
IP Gateway
Subnet details
DNS address

You will require two DNS server addresses for Tetra terminals. If a secondary DNS address is not known, a public DNS can be used.

Your firewall configuration needs to include a DNS address access. The MAC address of the terminal can be provided at the time of installation if required for firewall configuration.

If using Smartlink integration

Till and terminal need to communicate together via six different ports (see below) so you need to check that these are not blocked by firewall rules or any security and anti-virus software used on your till system.

Castles S1P and S1F2 – Firewall Rules

Application	IP Addresses	Ports	TCP/UDP
CasHUB	76.223.115.212, 13.248.236.249	1883, 443
RKL	81.144.134.248	8443
DNS Servers	86.47.188.19, 31.193.220.110
Opayo Gateway	86.47.188.0/26 31.193.220.64/27 31.193.220.96/27 195.137.204.0/24 195.137.205.0/24 195.170.169.0/24 213.225.230.0/24 213.225.231.0/24 194.106.141.128/26 213.133.66.160/27	TCP ports 3000 through 3199 TCP ports 4400 through 4499 TCP port 4545 TCP ports 5000 through 5999 TCP and UDP ports 53	TCP only TCP only TCP only TCP and UDP TCP only

Application

CasHUB

IP Addresses

76.223.115.212,
13.248.236.249

Ports

1883,
443

TCP/UDP

Application

RKL

IP Addresses

81.144.134.248

Ports

8443

TCP/UDP

Application

DNS Servers

IP Addresses

86.47.188.19,
31.193.220.110

Ports

TCP/UDP

Application

Opayo Gateway

IP Addresses

86.47.188.0/26
31.193.220.64/27
31.193.220.96/27
195.137.204.0/24
195.137.205.0/24
195.170.169.0/24
213.225.230.0/24
213.225.231.0/24
194.106.141.128/26
213.133.66.160/27

Ports

TCP ports 3000 through 3199
TCP ports 4400 through 4499
TCP port 4545
TCP ports 5000 through 5999
TCP and UDP ports 53

TCP/UDP

TCP only
TCP only
TCP only
TCP and UDP
TCP only

Ingenico DX8000 – Firewall Rules

Application	URL	IP address or end point	Port number
Time & Date sync	2.android.pool.ntp.org	-	-
Network internet connectivity check	google.com	-	-
Software license management	https://slm-portal.icloud.ingenico.com/	-	-
Geolocation services	https://xtrapath1.izatcloud.net/ctra3grc.bin https://xtrapath2.izatcloud.net/ctra3grc.bin https://xtrapath3.izatcloud.net/ctra3grc.bin https://info.izatcloud.net over Encrypted TCP time.xtracloud.net for time	-	-
Firmware updates	https://axyun.ingenicoaxcloud.net:8100 https://axyun.ingenico-axcloud.net:8101	-	-
TEM	tem-terminals-eu02.icloud.ingenico.com	-	-
Authorisation and settlement	ipconex.elavon.com	195.245.90.61 193.155.119.61	7601

Application

Time & Date sync

URL

2.android.pool.ntp.org

IP address or end point

Port number

Application

Network internet connectivity check

URL

google.com

IP address or end point

Port number

Application

Software license management

URL

https://slm-portal.icloud.ingenico.com/

IP address or end point

Port number

Application

Geolocation services

URL

https://xtrapath1.izatcloud.net/ctra3grc.bin

https://xtrapath2.izatcloud.net/ctra3grc.bin

https://xtrapath3.izatcloud.net/ctra3grc.bin

https://info.izatcloud.net over Encrypted TCP

time.xtracloud.net for time

IP address or end point

Port number

Application

Firmware updates

URL

https://axyun.ingenicoaxcloud.net:8100

https://axyun.ingenico-axcloud.net:8101

IP address or end point

Port number

Application

TEM

URL

tem-terminals-eu02.icloud.ingenico.com

IP address or end point

Port number

Application

Authorisation and settlement

URL

ipconex.elavon.com

IP address or end point

195.245.90.61

193.155.119.61

Port number

7601

Ingenico DESK 5000 and MOVE 5000 - Mandatory applications

Application	URL	IP address or end point	Port number
Ingenico TMS	INGeTMS.elavon.com	193.155.119.53 195.245.90.103	4001
Authorisation and settlement	ipconex.elavon.com	195.245.90.61 193.155.119.61	7601

Application

Ingenico TMS

URL

INGeTMS.elavon.com

IP address or end point

193.155.119.53
195.245.90.103

Port number

4001

Application

Authorisation and settlement

URL

ipconex.elavon.com

IP address or end point

195.245.90.61
193.155.119.61

Port number

7601

Poynt P61 - Mandatory applications

Application	URL	IP address or end point	Port number
Poynt HQ	https://eu.poynt.net/	https://fouroneone.poynt.net/ https://services-eu.poynt.net/ https://vt-eu.poynt.net/ wss://pcm-eu.poynt.net https://eu.poynt.net/ https://mothership-eu.poynt.net/ https://billing-eu.poynt.net/ https://aws.amazon.com/s3/	443

Application

Poynt HQ

URL

https://eu.poynt.net/

IP address or end point

https://fouroneone.poynt.net/
https://services-eu.poynt.net/
https://vt-eu.poynt.net/
wss://pcm-eu.poynt.net
https://eu.poynt.net/
https://mothership-eu.poynt.net/
https://billing-eu.poynt.net/
https://aws.amazon.com/s3/

Port number

443

Customisable applications (if relevant)

Application	URL	IP address or end point	Port number
Gift Card - Savvy TLS1.2, primary connection Gift Card - Savvy TLS1.2, 45843 secondary connection	ssl9.tnsi.eu.com	188.94.133.139 188.94.132.11	46328 & 45843
IHG (UK only)	ssl12.tnsi.eu.com	188.94.133.35 188.94.132.35	44396
Alternative payment methods - Alipay and WeChatPay	https://transaction.pmg.elavongateway.com/

Application

Gift Card - Savvy TLS1.2, primary connection
Gift Card - Savvy TLS1.2, 45843 secondary connection

URL

ssl9.tnsi.eu.com

IP address or end point

188.94.133.139
188.94.132.11

Port number

46328 & 45843

Application

IHG (UK only)

URL

ssl12.tnsi.eu.com

IP address or end point

188.94.133.35
188.94.132.35

Port number

44396

Application

Alternative payment methods - Alipay and WeChatPay

URL

https://transaction.pmg.elavongateway.com/

IP address or end point

Port number

Smartlink integrations

Application	URL	IP address or end point	Port number
Printing	Terminal initiated	Network specific	5187
DoTransaction	Till initiated	Network specific	5188
GetPedState	Till initiated	Network specific	5189
Events	Terminal initiated	Network specific	5190
DoSettlement	Till initiated	Network specific	5191
DoMobileTopUpSettlement	Till initiated	Network specific	5192

Application

Printing

URL

Terminal initiated

IP address or end point

Network specific

Port number

5187

Application

DoTransaction

URL

Till initiated

IP address or end point

Network specific

Port number

5188

Application

GetPedState

URL

Till initiated

IP address or end point

Network specific

Port number

5189

Application

Events

URL

Terminal initiated

IP address or end point

Network specific

Port number

5190

Application

DoSettlement

URL

Till initiated

IP address or end point

Network specific

Port number

5191

Application

DoMobileTopUpSettlement

URL

Till initiated

IP address or end point

Network specific

Port number

5192

Elavon EPOS installation guide

Thank you for ordering your Point of Sale (POS) solution from Elavon

To ensure a smooth installation and minimal disruption to your business we need you to ensure that you and everything in your processing environment is ready.

Important things to check before your engineer arrives

Please take a moment to complete the following equipment and internet checks and ensure that all of the necessary connectivity and access requirements are available, ahead of your POS & terminal installation appointment.

Download Elavon EPOS installation guide

It’s important you check the POS solution and terminal(s) that you’ve chosen can operate correctly in place before your engineer arrives.To do this, simply find the equipment and terminal you have ordered in the following table and complete the tick box requirements.

If this is challenging for you, it’s recommended that you use a trained professional or someone who’s competent in understanding infrastructure requirements.

Equipment / Terminal	What do I need
talech Register hardware bundle A full point of sale ePOS bundle for your countertop	Mains electricity supply for two bundle items within 6ft / 2m of the point of sale location A broadband speed of a minimum 5mb download and 1.5mb upload per device For internet connection, an internet port within 6ft / 2m of the POS location
talech iPad Your own purchased iPad to support the talech point of sale	Mains electricity supply within 6ft / 2m of the point of sale location A broadband speed of a minimum 5mb download and 1.5mb upload per device
Additional printers Kitchen printers or receipt printers (supplied with 10M internet cables)	Mains electricity supply for the printer at the desired location For internet connection, an internet port within 33ft / 10m of the POS location
Poynt P61C A smart terminal for seamless wireless activity anywhere in your business	For internet connection, an internet port within 6ft / 2m of the terminal’s location Mains electricity supply within 6ft / 2m of the terminal’s location A broadband speed of a minimum 5mb download and 2mb upload
Ingenico Desk 5000 Fixed counter-top terminal with optional PIN pad and Smartlink integration	Mains electricity supply within 6ft / 2m of the terminal’s location For internet connection, an internet port within 6ft / 2m of the terminal’s location
Ingenico Move 5000 A portable tri-comms terminal for payments on the move	Mains electricity supply for the base charging station, within 6ft / 2m of the terminal’s location For WiFi connection, a WiFi network with 2.4 GHz wireless frequency and not available for public use
Ingenico Lane 3600 (pin pad only) Fixed counter-top terminal (Smartlink Integration only)	Mains electricity supply within 6ft / 2m of the terminal’s location For internet connection, an internet port within 6ft / 2m of the terminal’s location

Equipment / Terminal

What do I need

talech Register hardware bundle

A full point of sale ePOS bundle for your countertop

Mains electricity supply for two bundle items within 6ft / 2m of the point of sale location
A broadband speed of a minimum 5mb download and 1.5mb upload per device
For internet connection, an internet port within 6ft / 2m of the POS location

talech iPad

Your own purchased iPad to support the talech point of sale

Mains electricity supply within 6ft / 2m of the point of sale location
A broadband speed of a minimum 5mb download and 1.5mb upload per device

Additional printers

Kitchen printers or receipt printers (supplied with 10M internet cables)

Mains electricity supply for the printer at the desired location
For internet connection, an internet port within 33ft / 10m of the POS location

Poynt P61C

A smart terminal for seamless wireless activity anywhere in your business

For internet connection, an internet port within 6ft / 2m of the terminal’s location
Mains electricity supply within 6ft / 2m of the terminal’s location
A broadband speed of a minimum 5mb download and 2mb upload

Ingenico Desk 5000

Fixed counter-top terminal with optional PIN pad and Smartlink integration

Mains electricity supply within 6ft / 2m of the terminal’s location
For internet connection, an internet port within 6ft / 2m of the terminal’s location

Ingenico Move 5000

A portable tri-comms terminal for payments on the move

Mains electricity supply for the base charging station, within 6ft / 2m of the terminal’s location
For WiFi connection, a WiFi network with 2.4 GHz wireless frequency and not available for public use

Ingenico Lane 3600 (pin pad only)

Fixed counter-top terminal (Smartlink Integration only)

Mains electricity supply within 6ft / 2m of the terminal’s location
For internet connection, an internet port within 6ft / 2m of the terminal’s location

Till and terminal need to communicate together via five different ports (listed in the table below) so you need to check that these are not blocked by firewall rules or any security and anti-virus software used on your till system.

Ingenico DESK/5000 and MOVE/5000 - Mandatory applications

Application	URL	IP address or end point	Port number
Ingenico TMS	INGeTMS.elavon.com	193.155.119.53 195.245.90.103	4001
Authorisation and settlement	ipconex.elavon.com	195.245.90.61 193.155.119.61	7601

Application

Ingenico TMS

URL

INGeTMS.elavon.com

IP address or end point

193.155.119.53
195.245.90.103

Port number

4001

Application

Authorisation and settlement

URL

ipconex.elavon.com

IP address or end point

195.245.90.61
193.155.119.61

Port number

7601

Poynt P61C – Mandatory applications

Application	URL	IP address or end point	Port number
Poynt HQ	https://eu.poynt.net	https://fouroneone.poynt.net https://services-eu.poynt.net https://vt-eu.poynt.net wss://pcm-eu.poynt.net https://eu.poynt.net https://mothership-eu.poynt.net https://billing-eu.poynt.net https://s3-eu-west-1.amazonaws.com	443

Application

Poynt HQ

URL

https://eu.poynt.net

IP address or end point

https://fouroneone.poynt.net
https://services-eu.poynt.net
https://vt-eu.poynt.net
wss://pcm-eu.poynt.net
https://eu.poynt.net
https://mothership-eu.poynt.net
https://billing-eu.poynt.net
https://s3-eu-west-1.amazonaws.com

Port number

443

Integrated terminal (Smartlink) integrations

Application	URL	IP address or end point	Port number
Printing	Terminal initiated	Network specific	5187
Do Transaction	Till initiated	Network specific	5188
GetPedState	Till initiated	Network specific	5189
Events	Till initiated	Network specific	5190
DoSettlement	Till initiated	Network specific	5191

Helping thousands of customers around the world grow their business through payments

Customer service and support

We’re here to help!

Customer service: 0345 850 0195

^{8am to 6pm, Monday to Friday}

Opayo product support: 0191 313 0299

^{24 hours a day, 365 days a year}

Start your support request online

Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.

U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Helping thousands of customers around the world grow their business through payments

Customer service and support

We’re here to help!

Customer service: 0345 850 0195

^{8am to 6pm, Monday to Friday}

Opayo product support: 0191 313 0299

^{24 hours a day, 365 days a year}

Start your support request online

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Search our help centre

Terminal Requirements

Customer Resource Centre

Thank you for ordering your new card payment terminal

Important things to check before installing your terminal

Terminal checks

Terminal

What do I need?

Castles S1F2

Castles S1P

Ingenico DX 8000

Poynt P61

Ingenico DESK 5000

Ingenico MOVE 5000

Ingenico LANE 3600 PIN pad only

Terminal

What do I need?

Castles S1F2

Castles S1P

Ingenico DX 8000

Poynt P61

Ingenico DESK 5000

Ingenico MOVE 5000

Ingenico LANE 3600 PIN pad only

Internet checks

If using DHCP

If using static IP

If using Smartlink integration

Castles S1P and S1F2 – Firewall Rules

Ingenico DX8000 – Firewall Rules

Ingenico DESK 5000 and MOVE 5000 - Mandatory applications

Poynt P61 - Mandatory applications

Customisable applications (if relevant)

Smartlink integrations

Elavon EPOS installation guide

Important things to check before your engineer arrives

Internet requirements

Equipment checks

Equipment / Terminal

What do I need

talech Register hardware bundle

talech iPad

Additional printers

Poynt P61C

Ingenico Desk 5000

Ingenico Move 5000

Ingenico Lane 3600 (pin pad only)

Equipment / Terminal

What do I need

talech Register hardware bundle

talech iPad

Additional printers

Poynt P61C

Ingenico Desk 5000

Ingenico Move 5000

Ingenico Lane 3600 (pin pad only)

Important things you need to do when your engineer arrives

Whilst the engineer is on site, they will be responsible for the following for the sold Elavon items:

It isn’t the engineers role to look after the following:

Troubleshooting (with your IT or Internet provider)

If using an integrated terminal to the Point of Sale

Ingenico DESK/5000 and MOVE/5000 - Mandatory applications

Application

URL

IP address or end point

Port number

Application

URL

IP address or end point

Port number

Application

URL

IP address or end point

Port number

Poynt P61C – Mandatory applications

Application