McMullans of Arklow

“In Granny’s time, people typically paid off an item with maybe a shilling per week. Now, card payments are the main thing for our business. Customers pay with their phones and smartwatches – we have technology that Granny wouldn't have dreamed of. As a small business, we need to be able to take payments on the spot, whatever way our customers want to pay. Elavon facilitates all of that, so we don’t miss a sale.”

McMullans is an Elavon customer since 2001. Of course, Bentley has been approached by other payments providers. “Before we worked with Elavon, our card services were one of those things that were with our regular bank. After Elavon opened its Arklow offices in 2000, we wanted to go with them – not just to support local industry, but also because of their prices and customer service. 

“If there’s ever a problem, we can get through to a person to sort it. They know we're a small shop and need to be able to take in the money. We find our payments system to be really, really good – it’s quick, there’s no delay and we get money in the bank, which is always great.”

With such strong roots in Arklow, Bentley’s priority is her shoppers – especially her many regulars. “Elavon takes care of the details, so we can take care of customers. If somebody can't get up the steps in our shop, we can bring the mobile card-machine to them. Little touches like that make all the difference.”