Rocks Jewellers

As the business expanded from its original Stillorgan location to its second store in the city centre, the need for a reliable and scalable payment solution became clear. That’s when their partnership with Elavon began. 

“We’ve been working with Elavon for over 15 years now,” Robert shares. “The relationship started as part of our commitment to future-proof our payment systems, especially as our business grew to a new location in Grafton Street.”

Jewellery retail is a high-value, high-investment industry. Fast access to funds is essential for managing payroll, rent and the purchase of precious raw materials. “Fast funding is absolutely crucial,” Robert says. “Knowing that transactions are settled quickly allows us to forecast cash flow and make plans with confidence.”

Security is paramount in a business where transactions are both emotionally and financially significant. Elavon’s systems offer peace of mind for both customers and staff. “Elavon has always been great at keeping us compliant and secure,” Robert affirms. “Their systems have built-in protections, and their team is always available if we have a question or concern.”

He recalls a time when Elavon’s support made all the difference: “During a busy Christmas period, we had a technical issue with one of our terminals due to internet connectivity. The Elavon team talked us through the troubleshooting and got it sorted quickly – it was a real relief to get back to serving customers without delay.”

Beyond the technical reliability, Robert sees payments as an extension of the customer experience. “When buying something like an engagement ring, payment is the final step in a personal journey,” he says. “It needs to be smooth, secure and respectful of the emotional significance of the purchase. Elavon helps us deliver that.”

In luxury retail, the payment process can influence not just satisfaction, but conversion. “When a customer is ready to commit to a significant piece, any friction at the payment stage gives potential for hesitation,” Robert notes. “Having fast, flexible and trusted payment options helps us maintain momentum and confidence.”

The ability to accept a wide range of payment methods also helps Rocks cater to different demographics. “Some customers are more comfortable with mobile wallets and expect instant confirmation,” Robert says. “Others might prefer chip and PIN or even ask about bank transfers. Being able to say ‘yes’ to all these options makes a big difference.”

With more than five decades of experience, Rocks Jewellers continues to evolve with Elavon as a trusted payments partner. "We help customers mark life milestones – from christenings, graduations and 21st birthdays to engagements, weddings and even eternity rings when children are born. Trusting Elavon with our payments processing lets us focus on our customers."