Customer needs
- Simplify payments and reporting across a multinational franchise
- Support international guests with flexible payment options
- Enable scalable, integrated reporting across multiple hotel sites
Elavon solutions
- Core acquiring, online gateway and Dynamic Currency Conversion (DCC)
- DCC allowing payments in 80+ currencies, with exchange risk covered
- Elavon Connect and FreedomPay integration with existing systems
The results
- Seamless payments, real-time reporting and revenue share from DCC
- Enhanced guest experience and increased card usage
- Real-time insights, simplified operations and consistent infrastructure
The Sheraton Lake Como is a luxury four-star hotel with breathtaking views over Lake Como in northern Italy. As a part of the Marriott franchise, the hotel has been an Elavon customer since February 2019.
Amidst its selection of poolside eateries and casual dining options, the hotel boasts a Michelin-star restaurant offering a modern twist on traditional Italian food. There are also two bars, spa facilities and meeting rooms for business travellers.
The Sheraton Lake Como processes around 10,000 transactions per year, 70% of which are card based. This is increasing year on year, with the growing convenience of card payments and Dynamic Currency Conversion (DCC), which gives guests the option to pay in their home currency.
Complexities of a multinational franchise
As a franchisee of the Marriott group, the hotel benefited from Marriott’s existing relationship with Elavon, allowing it to secure the best possible commercial deal, security and stability, and an onboarding experience that understood the complexities of a multinational franchise.
“We had access to a dedicated Elavon relationship manager, and we could take advantage of the global economics negotiating with Marriott,” says financial controller Andrea Caniggia. “We trusted that if there were any issues, Marriott and Elavon’s partnership could support us.”
As well as providing core acquiring and an online gateway, Elavon set up the hotel with DCC. The Sheraton Lake Como benefits from a revenue share on the exchange rate, introducing another steady income stream. The hotel can accept more than 80 different currencies through DCC. It allows customers from anywhere, whether travelling for tourism or business, to choose how they want to pay.
“DCC is very important to us and our relationship with Elavon,” says Elena De Santis, director of finance. “DCC covers all the different home currencies our clients want to pay in, and Elavon covers the exchange risk.”
Real-time reporting across all sites
The hotel’s finance team relies on Elavon Connect, our cloud-based reporting tool that gives real-time insights from anywhere. This functionality led the Sheraton to choose Elavon as its payments provider for Passalacqua, its newest hotel in Moltrasio, further along Lake Como’s shoreline. “We wanted the same acquirer for reporting reasons,” says Andrea.
Elavon has been partnering in Europe on a first-class hospitality solution with FreedomPay.
The solution doesn’t require businesses to replace their current infrastructure. Instead, it uses APIs and application toolkits to knit together data from existing point-of-sale terminals, apps and web systems, customer-relationship management and enterprise-resource planning platforms.
As a result, hospitality companies can provide seamless payments processing and simplified reporting, without the cost or disruption of moving to a new system.
“Our business is in Italy, but 90% of our revenue comes from international clients, so we prefer to work with a global player like Elavon,” says Elena. “And Elavon works with FreedomPay, one of the most advanced commerce platforms for payments, which local providers can’t offer.”
Key benefits
DCC lets guests pay in their home currency
You get a revenue share on exchange rate
Access to first-class customer service
Reporting functionality across all sites
Seamless payments processing and simplified reporting
Want fast, secure payments for independent guesthouses, fine-dining restaurants or even multinational hotel chains? Discover our scalable payment solutions tailored for hospitality.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
Telephone: Monday to Friday, 8am to 6pm
Chat: Monday to Friday, 8am to 4pm
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright © 2025 | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
Telephone: Monday to Friday, 8am to 6pm
Chat: Monday to Friday, 8am to 4pm
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright © 2025 | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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