The ultimate guide to hospitality
Across the world, the global hospitality industry is worth trillions of dollars and growing.
In the UK alone, the Government estimates the sector was worth £69.5 billion in 2025, with more than 170,000 businesses employing 2.6 million people.
And while there are plenty of reasons to be cheerful and optimistic, there are warning signs.
“The are definite headwinds for the hospitality sector,” says Paul Ferguson, Head of Enterprise Hospitality at Elavon Europe.
“The cost of labour, supplies and more is having an impact on everyone’s bottom line.
“Now is the time of offering great experiences. The cost-of-living crisis has resulted in a shift in consumer spending behaviour.”
Maintaining standards and offering an unforgettable experience all while protecting your profits is the challenge.
Doing what you do already, but do it better. To help you make the most of what you’ve got, we’ve put together this comprehensive whitepaper.
What you’ll find in the report
- actionable insights into consumer behaviour
- top tips on reducing chargebacks
- tackling card fraud in the hospitality sector
- how AI will impact your business
Helping thousands of customers around the world grow their business through payments
Customer service and support
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Customer service: 0345 850 0195 (menu option 2)
Telephone: Monday to Friday, 8am to 5pm
Chat: Monday to Friday, 8am to 6pm
Elavon technical support: 0818 20 21 30 (menu option 1)
24 hours a day, 365 days a year
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright © 2026 | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195 (menu option 2)
Telephone: Monday to Friday, 8am to 5pm
Chat: Monday to Friday, 8am to 6pm
Elavon technical support: 0818 20 21 30 (menu option 1)
24 hours a day, 365 days a year
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright © 2026 | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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