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This Cookie Policy relates to www.elavon.co.uk
You can control how cookies are placed on your device by using our cookie preference tool HERE at any time.
Cookies and trackers are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Online trackers include, but are not limited cookies, pixel tags, web beacons, clear GIFs, and other similar technologies such as local storage and the data layer. Information collected via online trackers is used for a variety of purposes, including to provide website content, improve a website’s functionality, gather data on the user’s browsing habits, customize user experience, and provide targeted ads.
By clicking on buttons or links to third party sites or services, you will be redirected to an external site, which has its own cookie and privacy policies over which we have no control.
Below is a detailed list of the cookies we use on this Website. We classify cookies in the following categories:
Local Storage
These cookies are essential in order to provide the website content and/or features.
These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
You can disable these cookies in your browser. However, please note that if you disable these cookies, you may not be able to access all or parts of our website or features.
In most cases, the information these cookies collect is anonymous and is only used to improve how a website works and to help us to identify issues you may have when using our website.
These cookies are not used to target you with online advertising. Without these cookies we can't learn how our website is performing and make relevant improvements that could better your browsing experience.
These cookies and similar technologies gather information about your browsing habits. They remember that you've visited a website and share this information with other organisations, such as advertisers and platforms on which we advertise.
They do this in order to provide you with ads that are more relevant to you and your interests. Although these cookies and similar technologies can track your visits to other websites. Without these cookies, online advertisements you encounter will be less relevant to you and your interests.
Local Storage is a technology similar to cookies but with additional capacity, such as other types of local data storage on your computer or other terminal equipment you use.
Local storage works by keeping data in key-value pairs and persisting the data locally even when the user closes the browser and goes offline. Unlike cookies, the data stored in the localStorage is bound to a subdomain. The localStorage setup for www.domainA.com can only be accessed through www.domainA.com but not subdomainX.domainA.com. Also, the data stored in the localStorage can be only managed by the client, specifically JavaScript in the web browser but it cannot be accessible by the servers.
A local storage is a file created by a website on your device. Cookies are just one type of local storage, but there are others. It is important that you know them so you can block them or delete the data stored by them:
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: These cookies are stored after logging in. The cookies identify you as a visitor between different pages. These session cookies are essential for authentication and without them the customer cannot navigate or use key features of the site. The access-token cookie will be replaced automatically every 15 minutes on the website and both cookies will be deleted upon leaving it.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: The purpose of this cookie is to keep track of the user’s state. It helps them navigate back to the same state after login, in case their session expires.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie records that a user of the website has selected to close the cookie pop-up and it ensures that the cookie pop-up does not reappear for the user as they navigate the website.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie records that a user of the website has selected to close the cookie pop-up and it ensures that the cookie pop-up does not reappear for the user as they navigate the website.
Duration: 90 days
Type: Persistent
First or third: 1st party
Description: This cookie is used as part of a cookie consent mechanism, which remembers the user's cookie preferences for a 90 day period. The cookie records whether the user has or has not consented to different categories of non-essential cookies.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie records that a user of the website has selected to close the cookie pop-up and it ensures that the cookie pop-up does not reappear for the user as they navigate the website.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie records that a user of the website has selected to close the cookie pop-up and it ensures that the cookie pop-up does not reappear for the user as they navigate the website.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie records that a user of the website has selected to close the cookie pop-up and it ensures that the cookie pop-up does not reappear for the user as they navigate the website.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie is set if the Hero Banner component is present on the page. It is used to rotate the display of the Hero image sequentially. Necessary for correct display of information on website.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: Records whether the user has closed cross country message.
Duration: The cookie is deleted when the message window is closed.
Type: Session
First or third: 1st party
Description: This cookie is set when the visitor clicks close on the High Priority message, in order that the visitor is not shown the message again after closing. Necessary for correct display of information on website.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This value is set when the visitor clicks close on the "Welcome" popup. This value is used by the floating quick contact icon component. Necessary for correct display of information on website.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This is an AppDynamics server-side agent cookie that helps ensure the availability and responsiveness of the website by monitoring and ensuring server performance.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This is an AppDynamics server-side agent cookie that helps ensure the availability and responsiveness of the website by monitoring and ensuring server performance.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This is an AppDynamics server-side agent cookie that helps ensure the availability and responsiveness of the website by monitoring and ensuring server performance.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie helps to ensure that the content of a page loads quickly and effectively by using HTTP caching. This is necessary for effective and responsive site performance.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: Records the country the visitor is from in order to display correct message concerning relevant website. This cookie improves page load speed and reduces server load.
Duration: 30 days
Type: Persistent
First or third: 1st party
Description: The purpose of this cookie is to identify you as a visitor across multiple browser sessions. This cookie is essential for effectively troubleshooting user issues.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: Used by website platform to ensure that javascript is enabled. This is essential for the appropriate display and function of the site. The website would not function or would function in an unexpected manner if the cookie was not stored.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie is essential to consistent site navigation and supports site functionality, particularly with respect to report generation for the user, which is a key function of the site. Without the cookie, the user’s report generation will not work properly.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie is used to hold user’s tab navigation information. If the cookie is not present, the user’s tab navigation will not work properly.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: The purpose of this cookie is to store the visitor's website country settings. This is necessary for a smooth browsing experience.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: The purpose of this cookie is to store the visitor's website language settings. This is necessary for a smooth browsing experience.
Duration: The data in session storage is cleared when the page session ends
Type: Session
First or third: 1st party
Description: The purpose of the “Session Storage” cookie is to implement a “save for later” feature in forms. It enables users to continue filling a form from where they left off even after closing it, and when returning to the page, the form is pre-filled with their previously entered information. The data is saved locally only and can’t be Please also see by the server.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: The purpose of this cookie is to store the visitor's website language settings. This is necessary for generating documents in the correct language
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie helps ensure that the content of a page loads quickly and effectively by distributing the workload across multiple computers (this is sometimes referred to as ‘load balancing’ or ‘reverse proxying’).
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie helps ensure that the content of a page loads quickly and effectively by distributing the workload across multiple computers (this is sometimes referred to as ‘load balancing’ or ‘reverse proxying’).
Duration: 2 hours
Type: Session
First or third: 1st party
Description: Used by Akamai Bot Manager tool for detection of malicious bots. This cookie is used to track the progress of the session going through the standard detection workflow. When present, it is also used as the identifier instead of the IP address for the bot rate control rules.
Duration: 2 hours
Type: Session
First or third: 1st party
Description: Used by Akamai Bot Manager tool for detection of malicious bots. This cookie is used to track the progress of the session going through the standard detection workflow. When present, it is also used as the identifier instead of the IP address for the bot rate control rules.
Duration: 4 hours
Type: Session
First or third: 1st party
Description: This cookie is used as part of the behavior anomaly detection method of Bot Manager Premier, it is also known as the short term cookie. It references the telemetry collected during the session.
Duration: 1 year
Type: Session
First or third: 1st party
Description: This cookie is used as part of the behavior anomaly detection method of Bot Manager Premier, it is also known as the long term cookie. It is used to track a user's past behavior (human / bot) on a protected site. It is also used to control the behavior of the JavaScript on the client side, in particular the telemetry collection process and plays a role in the Proof Work challenge process.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie supports key security features on the site to prevent unauthorised use through retaining the user's assigned token.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie supports key security features on the site to prevent unauthorised use through retaining the user's assigned token.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: This cookie supports our Boldchat chat function and is required for it to operate. The cookie does not exist unless the customer clicks on the chat link which opens in a separate browser window.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 3rd party
Session storage
Description: This third party cookie controlled by Google is used to filter requests from bots when registration and contact us functions are used on the site. This cookie is used to differentiate between humans and robots. The cookie is only stored when the user invokes the function. The registration and contact functions would not operate or would operate in an unexpected manner if the cookie was not stored.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 3rd party
Local storage
Description: This third party cookie controlled by Google is used to filter requests from bots when registration and contact us functions are used on the site. This cookie is used to differentiate between humans and robots. The cookie is only stored when the user invokes the function. The registration and contact functions would not operate or would operate in an unexpected manner if the cookie was not stored.
Duration: The cookie is deleted when the browser or tab is closed.
Type: Session
First or third: 1st party
Description: Used to remember whether you have seen a "further assistance" message alert
Duration: 6 months
Type: Persistent
First or third: 1st party
Description: This cookie is set by Google reCAPTCHA, which protects our site against spam enquiries on contact forms.
Duration: 1 year
Type: Persistent
First or third: 1st party
Description: This cookie is used as part of a cookie consent mechanism, which remembers the user's cookie preferences for 1 year. The cookie records whether the user has or has not consented to different categories of non-essential cookies.
Duration: 2 hours
Type: Persistent
First or third: 1st party
Local storage
Description: This cookie is used to maintain the visitor’s selected product and entered information during the browser session to guide the visitor into the process of Product application.
Duration: 2 years
Type: Persistent
First or third: 1st party
Description: This cookie is used by our Adobe SiteCatalyst analytics software and allows us to measure the performance of our website content using A/B split testing (e.g. we compare two versions of a web page, email, or other marketing asset and measure the difference in performance). This cookie gives us the ability to test which online content and offers are more relevant to our users.
Duration: Please see Google's overview of privacy and safeguarding data at https://support.google.com/analytics/answer/6004245/#zippy=%2Cdata-controls-for-retention-deletion-and-portability for more details.
Type: N/A
First or third: 3rd party
Description: These cookies are used used by our Google Analytics software to collect information about how visitors use our website and determine the efficacy of advertisements on our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. Please also see Google's overview of privacy and safeguarding data at
Duration: Please see Google Cookie Usage on Websites https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage#experiments and here https://support.google.com/analytics/answer/6004245/#zippy=%2Cdata-controls-for-retention-deletion-and-portability for more details.
Type: N/A
First or third: 3rd party
Description: This cookie is used to determine a user’s inclusion in an A/B experiment via Google Optimize and the expiry of experiments a user has been included in. Google Optimize is used to enhance user experience on our website.
Duration: Please see Hotjar cookie information data at https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookie-Information for more details.
Type: N/A
First or third: 3rd party
Description: These cookies are used by a Hotjar script for displaying the correct content to your users without personally identifying anyone. If you do not wish to be tracked by Hotjar you may do so by following the steps on the hotjar website
Duration: The cookie is deleted when the browser or tab is closed or 30 minutes of inactivity on the website.
Type: Session
First or third: 1st party
Description: This cookie is from Quantum Metric and allows us to understand and improve how you use our site.
Duration: 1 year
Type: Persistent
First or third: 1st party
Description: This cookie is from Quantum Metric and allows us to understand and improve how you use our site.
Duration: The cookie is deleted when the browser or tab is closed
Type: Session
First or third: 1st party
Description: To store and track visits across websites.
Duration: 90 days
Type: Persistent
First or third: 3rd party
Description: This cookies are used by Facebook platform to collect informations and measure the performance of our advertising on Facebook by understanding the actions people take on our website and to optimize ads based on collected data. Please also see Facebook’s Cookies Policy at
Duration: 2 years
Type: Persistent
First or third: 3rd party
Description: This cookie is used by Facebook to identify the web browser being used to connect to Facebook independent of the logged in user. This cookie plays a key role in Facebook’s security and site integrity features.
Duration: 2 years
Type: Persistent
First or third: 3rd party
Description: This cookie is used by Twitter for tracking and targeting. Please also see Twitter’s Cookie Policy at
Duration: 2 years
Type: Persistent
First or third: 3rd party
Description: This cookie is used by LinkedIN to acts as a third party host where website owners have placed one if its content sharing buttons in their page.
Duration: 30 days
Type: Persistent
First or third: 3rd party
Description: This cookie is used by LinkedIN to synchronize ad ID from LinkedIN.
Duration: 90 days
Type: Persistent
First or third: 3rd party
Description: This cookie is used by LinkedIN to identify a LinkedIN Member for advertising through Google Ads.
Duration: 30 days
Type: Persistent
First or third: 3rd party
Description: This cookie is used by LinkedIN to member indirect identifier for Members for conversion tracking, retargeting and analytics.
Duration: 6 months
Type: Persistent
First or third: 3rd party
Description: This cookie is used by YouTube to provide bandwidth estimations.
Duration: 1 year
Type: Persistent
First or third: 3rd party
Description: This cookie is used by YouTube to store and track visits across websites.
Duration: Session
Type: Session
First or third: 3rd party
Description: This cookie is used by YouTube to store a unique user ID
Duration: Please see Google advertising and measurement cookie information at https://business.safety.google/adscookies/ and at https://support.google.com/analytics/answer/6004245/#zippy=%2Cdata-controls-for-retention-deletion-and-portability for more details.
Type: N/A
First or third: 3rd party
Description: These cookies are using by Google for advertising, including serving and rendering ads, personalizing ads (depending on your ad settings at g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads.
Duration: Please see Google advertising and measurement cookie information at https://business.safety.google/adscookies/ and at https://support.google.com/analytics/answer/6004245/#zippy=%2Cdata-controls-for-retention-deletion-and-portability for more details.
Type: Session
First or third: 3rd party
Description: These cookies are using by Google for advertising, including serving and rendering ads, personalizing ads (depending on your ad settings at g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads.
Duration: 90 days
Type: Persistent
First or third: 1st party
Description: Stores the unique Visitor Reference. It allows to track the behaviour of the visitor of the page during the visit, for the marketing purposes.
Duration: 90 days
Type: Persistent
First or third: 1st party
Description: Contains per installation tracking source cache. It allows to track the behaviour of the visitor of the page during the visit, for the marketing purposes. Unique identifier of the page visitor (e.g. telephone number entered by the visitor) will be stored to allow future identification.
Duration: 90 days
Type: Persistent
First or third: 1st party
Description: Contains per installation number replacement source cache. It allows to track the behaviour of the visitor of the page during the visit, for the marketing purpouses. Unique identifier of the page visitor (e.g. telephone number entered by the visitor) will be stored to allow future identification, also after replacement of the unique identifier.
Duration: 90 days
Type: Persistent
First or third: 1st party
Description: Contains third party tracking and number replacement source cache. It allows to track the behaviour of the visitor of the page during the visit, for the marketing purpouses. Unique identifier of the page visitor (e.g. telephone number entered by the visitor) will be stored to allow future identification, also after replacement of the unique identifier.
Duration: 90 days
Type: Persistent
First or third: 1st party
Description: Stores the unique Visitor Reference. It allows to track the behaviour of the visitor of the page during the visit, for the marketing purposes.
Duration: Please see Adform cookie information at https://site.adform.com/privacy-center/adform-cookies/ and https://support.google.com/analytics/answer/6004245/#zippy=%2Cdata-controls-for-retention-deletion-and-portability for more details.
Type: N/A
First or third: 3rd party
Description: These cookies are used by Adform to enable partners to target ads to visitors, to evaluate how well their ads work, and to see users’ opt-out choices
You can control how cookies are placed on your device by using our cookie preference tool HERE or from within your own browser.
If you wish to restrict or block the cookies which are set by this website, you may do this through the browser settings for each browser you use, on each computer or device you use to access the internet.
However, please be aware that some of our services will not function if your browser does not accept cookies.
You can clear your Local Storage data by accessing your browser settings:
You may wish to visit www.allaboutcookies.org which contains comprehensive information on how to do this on a wider variety of browsers including mobile internet browsers.
If you have queries please contact EUDataProtectionOffice@elavon.com
EU Data Protection Office, U.S. Bank Europe DAC, Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland.