Setting Up Your Account

Online payments

    • You can choose from the following ways to integrate the Elavon Payment Gateway (EPG) into your website for online payments:

      (1) Shopping Cart or Plugin

      Yes - I need a shopping cart

      You can select a shopping cart or plugin through the developer hub, which allows you or your web developer to choose a preferred shopping cart or plugin from our list to manage the hosting, securing and running of your business.

      No – I already have a shopping cart or I don’t require one

      If you already have an existing shopping cart or do not require a shopping cart, you and/or your web developer can easily access the sample code from the developer hub to get started integrating into EPG.

      (2) Hosted Payment Page (HPP)

      • We host your payment page, which is linked to a shopping basket
      • You can use the sample code found on your developer hub to integrate into the payment page
      • We handle all your customers' sensitive information and manage your card-processing requirements.

      (3) Application Programming interfaces (API)

      • The payment process is hosted within your website, ensuring you maintain control of the entire payment process
      • You collect the payment details on your own secure server. You can use the sample code found on your developer hub to integrate into API
      • As you will be responsible for capturing customers' card data, you’ll need to seek advice on additional security measures to ensure Payment Card Industry Standards compliance.

      (4) Not sure – I don’t know what I need

      If you are not sure if you require a shopping cart, please speak with your web developer or contact us on +44 (0) 203 564 5695 or email support@elavonpaymentgateway.com.

      Link to developer hub

      Developer Elavon Payment Gateway   

    • You can start your integration now by requesting a test account. Doing this will save time so, when your live account details come through, you can easily switch from test to live and start taking payments instantly.

      We have created a range of test cards that will allow you to complete all transactional processes in a test environment.

      We do suggest you complete thorough testings to ensure your website is fully integrated and you are happy with all aspects of your customer payment journey.

      • Set up a test account -  You will be provided with a client ID when the test account is set up.
      • Access test cards -  You can use a selection of our test card numbers during the testing phase of the integration work.

      if you do not wish to create a test account now, that’s fine. We will contact you when your account is ready to undertake the integration and testing.

      Comply with website card-scheme rules 

      You’ll need to ensure that your website is still fully compliant with the website requirements contained in this guide. Please note these are mandatory rules for eCommerce customers, which are set out by the card schemes.

      View our interactive website guide  

      Download sample website policy  

    • When your live account is ready, we will contact you to enable you to configure the account correctly.

      Once you are happy that everything is set up correctly, you’ll need to email us with request for your online store to be set to 'live' status.

      Email us

       

    If you have been referred by one of our partners, please contact them directly for all technical support, including the setup of your payment gateway.

  • To start taking payments online for your business, you’ll need to ensure that your website is fully compliant with the website requirements contained in this guide. Please note these are mandatory rules for eCommerce customers and set out by the card schemes.

    Please be advised that the checklist is limited to card scheme requirements. Our approval of your website in this regard should not be relied upon by you as confirmation that your website is compliant with all Laws (as is required under your Terms of Service with Elavon).

    We would advise that you seek independent advice if you are unsure of the legal requirements that apply to an eCommerce website.

    Click here to view our guide to website compliance checklist

    Comply with Website with card scheme rules 

    You’ll need to ensure that your website is still fully compliant with the website requirements contained in this guide. 
    Please note these are mandatory rules for eCommerce customers and set out by the Card Schemes.

    Download our interactive website guide

    Download sample website policy

  • If you’ve applied to accept online payments via Virtual Terminal, you will be provided with login details to process transactions and securely enter your customer’s card details on the payment page.

    Check that your account is set up correctly and carry out test transactions using the test card numbers on the developer hub.

  • logo 449px Visa Mastercard Amex Maestro JCB
    logo 449px Visa Mastercard Maestro JCB
    logo 449px Visa Mastercard Amex Maestro
    logo 449px Visa Mastercard Maestro
    logo 449px Visa Mastercard Maestro JCB
    logo 449px Visa Mastercard Amex JCB
    logo 595px Visa Mastercard Maestro JCB
    logo 595px Visa Mastercard Maestro JCB
    logo 595px Visa Mastercard JCB
    logo 595px Visa Mastercard Maestro JCB Amex
    • The Elavon Payment Gateway (EPG) enables you to take payments online. It is the online equivalent of a card terminal in a shop. EPG is a secure portal linked to the payment page on your website. Your customers can enter their card details, which can then be authorised or declined. 

    • Step 1 - Your customer enters their card details on your own payment page, all of which connect into Elavon Payment Gateway.

      Step 2  - Once the customer has entered their card details and has decided to pay, our gateway encrypts the information and sends it to the bank for authorisation.

      Step 3 - The bank checks the transaction information and sends a response back to our gateway, which then shows the customer whether their transaction has been authorised or declined.

    • If your business accepts card payments over the telephone or is in a sales/call centre environment, you can process card transactions simply and securely through our browser-based Virtual Terminal or through our MOTO HPP. This is available in real time and allows your business to accept mail order/telephone order (MOTO) transactions and process payments without the cardholder and their card being present in your place of business.

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Customer Services

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