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Setting up your Account

  • Welcome

    To help you get started in processing card payments for your business, here are three things you need.

  • Online payments

    The Elavon Payment Gateway (EPG) enables you to take payments online and is the online equivalent of a card terminal in a shop.

  • Protect your business

    As a business taking card payments, you have a responsibility to keep your customers’ card information safe.

  • Access your statement online

    Accessing your statements and reports is simple and easy with Elavon Connect, your online reporting tool that brings all your payments information into one place, at no extra cost to you.

  • Understanding your statement

    Understand your statement by clicking the icon on the example, which will give you an explanation of key parts of your statement.

  • Managing chargebacks

    Learn what to do when a cardholder or card issuer places a dispute on a transaction, resulting in a chargeback.

Customer Centre

TV Tutorials

  • Overview

    View our handy videos on how to fix terminal issues, use our online reporting tool and see some of our solutions to help you run your business.

  • Elavon Connect explainer

    Get quick and easy online access to statements, reports, account management tools, product alerts and more. Elavon Connect saves you time and provides a comprehensive view of all your payment processing activity.

  • Terminal explainer

    Installing the terminal is simple. Once you’ve completed the setup steps in this video, you’ll be ready to start processing transactions.

  • Poynt explainer

    Poynt is the new payment solution that will change the way you think about card payments forever.

  • Tablet till solutions

    View our handy videos on how to fix terminal issues, use our online reporting tool and see some of our solutions to help you run your business.

  • eShop

    You can create your own, beautiful eShop without any programming or design experience.

  • Secured by Elavon

    We live in an age where criminals don’t need to be present to take advantage of your business. Complying with PCI standards is good evidence that you're complying with GDPR.

  • Dynamic Currency Conversion

    How to use Dynamic Currency Conversion

User Guides

  • User Guides hub

    Step-by-step instructions on how to use specific functionality.

  • Point of sale

    We take the time to evaluate your particular business situation and match you to the best solution for your unique needs. Our range of tools, products, and solutions will simplify your life and increase the profitability of your business.

  • Poynt - Smart Terminals

    Poynt is the new payment solution that will change the way you think about card payments forever. With sleek lines and large colour touchscreens, Poynt is a beautifully designed device which brings together a totally connected payments experience and a suite of brilliant business tools.

  • Dynamic Currency Conversion

    Dynamic Currency Conversion (DCC) is a service that enables international Visa® and MasterCard® cardholders in over 60 currencies the choice to pay the bill in their own currency rather than the currency of the country that they are visiting.

  • Mobile solutions

    As a business taking card payments, you have a responsibility to keep your customers’ card information safe.

  • Converge

    The back office training user guide to managing all of your payments easily and securely in one place through the hosted payment solution.

  • Smartlink

    Link your card terminal to your till, improve your customer experience and simplify your end-of-day processes.

  • Gift Cards

    Gift cards rank high on many gift lists and make great corporate and customer incentives. Gift card transactions provide a better sales experience for both you and your customers while increasing your profit margin and creating return customers. Think of gift cards as portable billboards for your business.

  • Tax-free shopping

    As a business taking card payments, you have a responsibility to keep your customers’ card information safe.

customer centre

News

  • Customer News hub

    Stay up to date with industry news, developments in technology and changes in regulation.

  • Customer updates

    Read all the latest customer updates and changes from Elavon UK.

  • Data security

    All the latest news about data security from Elavon.

  • Card brand changes

    Read important card brand changes, which will have an impact on how you process your Visa and Mastercard transactions.

  • Customer Satisfaction

    We welcome feedback - good and not so good. Being human, we of course prefer a compliment, but if the feedback is negative we don’t ignore it.

  • Covid-19: here to help

    In this area, you’ll find a range of advice, offers, and practical tips to help as we face this together.

customer centre
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TV Tutorials

Terminal explainer

POS User Guide

 

Shortly after your account is open, we’ll call you to arrange a suitable date for our engineer to install your card terminal (s) and train you and your staff. For a successful terminal installation, please review the pre-installation checklist to ensure minimise disruption to your business. Should you encounter any glitches, please follow our terminal troubleshooter guide which takes you through the steps to take when specific messages appear on your card terminal display.

You can also access our video guide, with handy tips from how to settle a batch to reprint end of day report. 

 

  • How to set up your desktop card machine (1:01)

    Installing desktop credit card machine is easy! Learn how to set up your Ingenico Desk/5000 terminal, connect cables and card reader.

    How to set up your mobile card machine (1:55)

    Installing mobile credit card machine is easy! Learn how to set up your Ingenico Move/5000 terminal and connect cables.

    How to connect your card machine to WiFi, 3G or Bluetooth (3:23)

    Using Ingenico Move/5000 credit card machine you can easily switch between connectivity options as needed. See how to do it on our step by step video tutorial.

    How to reset your card machine (0:39)

    When your card machine is not working restarting it may fix the problem. Learn how to turn off and on your Ingenico Move/5000 terminal.

    How to change a paper roll in your card machine (0:47)

    When your till roll runs out, you need to know how to replace it quickly. Learn how to do it on our step by step credit card machine video tutorial.

    How to make a transaction on your card machine (1:46)

    This credit card machine tutorial covers everything you need know to start taking card transactions. Learn how to complete sales transaction and reprint a receipt on your Ingenico credit card machine.

    How to make a Refund on your card machine (1:06)

    It’s quick and easy to handle refunds on your credit card machine. Learn how to refund card transactions processed with Move/5000 terminal.

    How to complete a DCC transaction on your card machine (1:57)

    Dynamic Currency Conversion (DCC) lets you offer customers the option of paying in their home currency. See how to carry DCC transaction on our step by step credit card machine video tutorial.

    How to do a batch settlement on your card machine (0:59)

    At the end of each trading day, you need to do a batch settlement to ensure that your daily takings are settled correctly. Learn how to do your end-of-day reconciliation and how to reprint a settlement report. Watch our video tutorial.

    Card not present transaction on your card machine (1:52)

    Card not present sales offer a wealth of opportunities. See how to carry keyed in transaction, Pre-Authorisation and Completion on our Ingenico credit card machine video tutorial.

  • How to install your terminal in three minutes (2:16)

    Installing the terminal is simple. Once you’ve completed the setup steps in this video, you’ll be ready to start processing transactions.

    How to reprint the last transaction receipt (1:40)

    It’s easy to reprint a receipt on your Ingenico desktop terminal. This is especially useful for those times where a customer does not want a receipt, but then changes their mind.

    Reprint your ‘end of day’ or EOD report (1:19)

    Reprint your ‘end of day’ report with our step-by-step video instruction. This is useful if you have misplaced or need another copy of your last batch report.

    How to quickly settle a batch (1:10)

    How to close or settle your batch easily with our video instruction. The last, critical step you perform at the end of each business day will be to close or settle your batch.

    Power your terminal off and on (1:12)

    Restarting your point of sale terminal usually fixes connectivity problems. See how to do it in our step-by-step video instruction.

 

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Customer Services

UK: 0345 850 0195

You can call us 24/7, 365 days a year. Please have your Merchant ID (MID) number ready whenever you call us.

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