TV Tutorials

Terminal explainer

POS User Guide


Shortly after your account is open, we’ll call you to arrange a suitable date for our engineer to install your card terminal (s) and train you and your staff. For a successful terminal installation, please review the pre-installation checklist to ensure minimise disruption to your business. Should you encounter any glitches, please follow our terminal troubleshooter guide which takes you through the steps to take when specific messages appear on your card terminal display.

You can also access our video guide, with handy tips from how to settle a batch to reprint end of day report. 


How to install your terminal in three minutes (2:16)

Installing the terminal is simple. Once you’ve completed the setup steps in this video, you’ll be ready to start processing transactions.

How to reprint the last transaction receipt (1:40)

It’s easy to reprint a receipt on your Ingenico desktop terminal. This is especially useful for those times where a customer does not want a receipt, but then changes their mind.

Reprint your ‘end of day’ or EOD report (1:19)

Reprint your ‘end of day’ report with our step-by-step video instruction. This is useful if you have misplaced or need another copy of your last batch report.

How to quickly settle a batch (1:10)

How to close or settle your batch easily with our video instruction. The last, critical step you perform at the end of each business day will be to close or settle your batch.

Power your terminal off and on (1:12)

Restarting your point of sale terminal usually fixes connectivity problems. See how to do it in our step-by-step video instruction.

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