At Elavon, we believe that payments should be inclusive – enabling participation, independence and opportunity for everyone. As payment technology continues to evolve, it is essential that accessibility remains at the heart of innovation.
Across the UK and Europe, as consumers we increasingly interact with digital and technology-enabled payment experiences.
These developments bring enormous benefits, creating faster, more convenient and more secure ways to pay. However, the success of innovation should not be measured solely by technological advancement.
It should also be measured by the extent to which those innovations are accessible, inclusive and capable of meeting the needs of all customers. That is why we are pleased to support this important report from UK Finance.
The findings highlight the real-world challenges that many blind and partially sighted people, as well as those with other accessibility needs, continue to face when making everyday payments.
The report also demonstrates that meaningful progress can be achieved when industry, accessibility organisations, retailers, manufacturers and policymakers work together towards common goals.
As one of the UK's leading merchant acquirers, Elavon sits at the intersection of consumers, merchants and payment technology providers. We see first-hand the pace at which payment experiences are evolving and the opportunities that innovation creates.
We also recognise our responsibility to help ensure that these developments remain accessible and inclusive. Accessibility should not be viewed as a separate workstream from innovation; it should be a core design principle that informs the development, deployment and adoption of new payment solutions.
We particularly welcome the report's focus on practical, industry-led action. Initiatives such as the UK Finance Accessible Cards Code of Practice, greater collaboration through the European Blind Union working group, and continued improvements in payment terminal accessibility demonstrate how industry can work collectively to deliver tangible benefits for customers.
These initiatives align closely with our belief that partnerships are essential to achieving sustainable and scalable improvements.
As part of U.S. Bank, Elavon shares a commitment to creating opportunities for individuals, businesses and communities to thrive. Supporting accessible payment experiences is an important part of that commitment.
We believe that financial inclusion is strengthened when consumers can make payments independently, confidently and securely, regardless of their individual circumstances or abilities.
We congratulate UK Finance and all stakeholders who have contributed to this work. We look forward to continuing our collaboration across the payments ecosystem to help ensure that the future of payments is not only innovative, but accessible to all.
Helping thousands of customers around the world grow their business through payments
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Copyright © 2026 | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195 (menu option 2)
Telephone: Monday to Friday, 8am to 5pm
Chat: Monday to Friday, 8am to 6pm
Elavon technical support: 0818 20 21 30 (menu option 1)
24 hours a day, 365 days a year
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright © 2026 | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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