“The dining experience starts the moment your customers make a booking. So be sure it is friendly, easy and intuitive. Clarify your policies on social distancing and outline what they can expect so, when they show up, no-one feels uncomfortable. If they need to choose their meal from an app at the table, make that clear,” says David.
“Customers like having more control over their experience, and if they know they can determine what they choose, can order when they’re ready and pay how they’d like, then you’ve instantly put control in their hands. And through a booking system, you can better regulate your sitting times and volume of traffic at the busiest times - all improving the diner experience.”