When transactions are disputed by a cardholder or issuer, merchants may face a costly chargeback process. We understand how troublesome chargebacks can be and we work to help merchants manage and avoid chargebacks for in person and card-not-present mail, phone, and online transactions. Our chargeback guidance emphasises card scheme compliance and customer confidence: rely on us to help you prepare for and overcome chargeback challenges without compromising your customers' shopping experiences.
The chargeback process involves numerous important compliance requirements that merchants must understand in order to avoid incurring extra costs. Our guide is designed to reduce chargeback hassle and costs, and help merchants prepare for every step of the process - from disclosing refund policies to handling requests for receipts.
Airlines face a unique set of chargeback challenges: high rates of cancellation and other service challenges mean that merchants must focus on compliance when accepting payments. Read our airline chargeback guidance to ensure that your business is protected from unnecessary chargeback costs.
(Sole trader, or partnership with 3 or less partners)
(All other customers)
(Opayo gateway only)