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Americas

United States
Puerto Rico

Europe

Denmark
Germany
Ireland
Norway
Poland
Sweden
United Kingdom
Spain
Elavon customer service: 0345 850 0195 Opayo product support: 0191 313 0299
For support in Ireland, click here
 

Customer Resource Centre

Chargebacks

 

Chargeback FAQs

Preparing for the chargeback process is an important priority for every business. To avoid administrative hassle and additional costs, you should be familiar with a range of technical details and understand your responsibilities as a merchant.

We understand the complexities of chargeback arbitration and we work with merchants to make the process as simple as possible. Make sure your business is prepared for every type of chargeback challenge with our list of FAQs.

Disclaimer:

This website contains general information, it is recommended that you seek legal and expert advice regarding your own merchant chargeback policies.

 

Need to talk to us about chargebacks?

 

Find out more about
chargebacks

Elavon terms of service UK (CCA)

(Sole trader, or partnership with 3 or less partners)

Elavon terms of service UK (non-CCA)

(All other customers)

Elavon terms of service (Multi-national customer)

(Multi-national customers)

Opayo Merchant Terms & Conditions

(Opayo gateway only)

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