Explore our industry-leading payment systems, including card machines, electronic points of sale (EPOS) and online integration for hotel chains. Whether you run a five-star hotel franchise or an independent guesthouse, we have hospitality payment solutions for you.
From accepting digital wallets and other payment types to letting guests pay in their home currency with Dynamic Currency Conversion, you can trust Elavon for secure and convenient payment processing to help visitors feel right at home.
We team up with leading technology partners you already know, making it easy to integrate with platforms you already use. With our trusted partners, we can deliver bespoke payments systems for hotel businesses.
We'll help you meet the highest security standards set by the Payment Card Industry Data Security Standard (PCI DSS) with data encryption, pre-authorised payments, access control and real-time reporting of payment activity.
With Dynamic Currency Conversion (DCC), international guests can pay in their home currencies so they know exactly what they're being charged. With no surprises on their bank statements, it also means fewer chargebacks for you.
Michael Caines, chef-owner, Lympstone Manor Hotel
Manage pre-authorisations from guests at reception to secure bookings and protect your income.
No need to interrupt guests' fun: take payments at restaurant tables and let larger groups split the bill.
Pay for takeaway services using an EPOS system that's ideal for your hotel's restaurant or café.
Manage accommodation bookings, currency conversion, pre-authorisation top-ups and express checkout to help your guests relax from check-in to check-out.
For hotel-wide omnichannel payments, provide a connected experience – whether guests are in their rooms or in the lobby, restaurant, bar or spa.
Take orders in your restaurant and send them to the kitchen. At the end of the meal, let diners pay how they like: charge it to their room, pay at the table or split the bill.
Manage menus and get orders and special requests direct from tables. Manage stock in real time to keep your freezers, refrigerators and larders up to date.
Manage staff rosters, track sales and streamline end-of-day reconciliation. Real-time reporting, even across hotel chains, helps you stay on top of budgets.
For social and corporate events, big and small. Make it simple to manage large group payments, track deposits and take payments from overseas attendees.
Our hosted payment gateways integrate seamlessly with your existing website. Accept payments from all major cards and digital wallets quickly and securely.
Our hosted payment gateways integrate seamlessly with your existing website. Accept payments from all major cards and digital wallets quickly and securely.
Use Virtual Terminal to take payments from guests over the phone. Virtual Terminal lets you generate a secure, specific payment URL, which you can then email or text to the customer to make the payment. You can use it on any device that’s online, instead of needing to use a physical card machine.
Use Virtual Terminal to take payments from guests over the phone. Virtual Terminal lets you generate a secure, specific payment URL, which you can then email or text to the customer to make the payment. You can use it on any device that’s online, instead of needing to use a physical card machine.
Enhance and protect your hospitality brand with systems that are consistent across all your properties. Get reporting from all your sites too, to help you plan your business.
Enhance and protect your hospitality brand with systems that are consistent across all your properties. Get reporting from all your sites too, to help you plan your business.
Run your business better and dig deep into spending patterns, revenue sources and guest behaviour with our Elavon Connect online reporting portal – you can even compare different premises within a hotel group.
Run your business better and dig deep into spending patterns, revenue sources and guest behaviour with our Elavon Connect online reporting portal – you can even compare different premises within a hotel group.
Elena De Santis, director of finance, Sheraton Hotel Lake Como
At Kraków’s oldest and most famous restaurant, some 90% of payments are made by card and 70% of diners are international. See how Dynamic Currency Conversion is delivering the guest experience diners expect.
This luxury four-star hotel, with breathtaking views over Lake Como, has been an Elavon customer since 2019. Some 90% of its revenue comes from international clients, so the hotel prefers to work with a global player like Elavon.
Elavon offers more than just a standard service, says owner and celebrity chef Michael Caine: "They actively innovate ideas and integrations to further enhance the efficiency for our team and the guest experience."
We've teamed with LS Retail to launch Elavon powered by FreedomPay. If you run operations on LS Retail software and want to take omnichannel payments, this is the solution for you.
Healthy eating, technology innovations, global travel and on-demand culture are reshaping the hospitality scene. Understanding emerging trends, preferences and behaviour patterns is key.
Understanding the most common types of card scams in the hotel sector, from fake pre-paid bookings to in-person refund fraud, can prevent your business from becoming a victim.
POS stands for point of sale and is often used as shorthand for a POS device, which is a till or a card machine. POS is the moment a customer buys something, so the POS device is what’s used in that process. Modern POS devices, often called EPOS, can help with stock control, payments, records and much more.
Tapping with a credit or debit card is known as a contactless payment. It requires a card machine that accepts contactless payments. Customers can pay up to £100 simply by tapping their card, eliminating the need to enter a PIN. Cards loaded to a phone or watch, known as digital wallets can also be used to pay using contactless technology. The limit is much higher than £100 and is set by the customer’s bank and the merchant.
A payment gateway is like the digital cash register for online shopping. It's the secure bridge that lets you pay for items and services online by transferring your payment – whether it's from a credit or debit card, bank account or digital wallet – safely to the seller's bank.
In the hotels and hospitality sector, businesses 'pre-authorise' payments for items or services guests are likely to avail of during their stay. These typically include meals, drinks or spa treatments. The amount is approved before anyone knows exactly how much the final amount is going to be.
There are broadly two types of currency conversion services in payments. With Dynamic Currency Conversion (DCC), the card machine asks if customers want to pay in their home currency or the local one when they're abroad and paying for something in-person. Multi-Currency Conversion (MCC) lets businesses take online payments in different currencies from customers using foreign payment cards. It makes it easier for the customer to pay and track the transaction, so more sales for you.
Click below to contact an Elavon payments expert.
Helping thousands of customers around the world grow their business through payments
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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