Customer needs
- Manage two distinct hospitality businesses with one system
- Accept orders and payments from multiple channels
- Reduce administration and focus on food and service
Elavon solutions
- Poynt smart terminal with integrated EPOS, payments and cloud reporting
- Wireless terminal supporting online, phone, in-person and even outdoor payments
- Customisable apps, inventory tools and Elavon Connect for remote access
The results
- Streamlined operations, real-time insights and simplified service
- Flexible ordering and payment options that enhance customer experience
- More time for customers, less time on administration and better business control
From a small-but-characterful coffee shop in the Dublin suburb of Donnybrook, Mohammed (Mo) Mrabat fuels up locals with breakfast, lunch and dinner. From morning coffee and cakes to panini and pizza, his first love is food.
Originally from Morocco, Mo moved to Ireland in 2003 and has worked in hospitality since then, including roles as chef in a five-star hotel and as the personal chef for Morocco’s ambassador to Ireland. In 2013, he set up Café Diem in Donnybrook. But it’s so much more than that.
Expanding the business
“It’s a community,” Mo says. “Local groups meet here, new visitors chat with regulars, and people even leave their spare keys here with me. I call them the Café Diem ‘family’… I never call them ‘customers’.”
In 2021, he invested in a striking, mirrorball-style wood-fired pizza oven to facilitate expansion of his business. Not only does he run Café Diem by day, now he also runs Mo’s Pizza restaurant by night.
Mo chose Poynt, Elavon’s smart, wireless terminal. With the Poynt payments system, Mo’s Pizza could take orders online, over the phone, from walk-in customers paying with cash and even from the premises’ outdoor tables – and then could send orders straight to the kitchen.
“Elavon provided the terminal and point of sale in one machine and that’s exactly what I was looking for. I don’t have to store it anywhere; I just charge it in the morning and use it all day.
“I’m not an accountant. I’m a chef,” Mo continues. “I want to focus on food. I needed a payments solution that could help me run all aspects of my businesses in one system, especially as Café Diem and Mo’s Pizza are quite different.”
Tailored for your business
With Poynt, you can customise your terminal and Mo added apps specially tailored for cafés and restaurants. “You can add apps and different categories, and identify your busiest times of day and your best-selling items. You can even set up special offers and provide gift cards. In one system, you can do everything.
“Plus, the cloud system [Elavon Connect] means I can check my business from anywhere, in real time,” he adds.
Every week, Mo checks the tips that customers have left his business and he interprets this information in a particular way. “You can set up a tip option on Poynt – either by percentage, such as 10% or 15%, or the customer can set their own amount. When I see online how much I’ve made in tips per week, I think of it like a review of my business!
“Elavon gives me the opportunity to look after my business properly,” says Mo. “Otherwise, I’d be thinking about payments and chargebacks and refunds. Now, if there are any problems, [Elavon] customer service solves them quickly. With Elavon, it’s easy.”
Key benefits
- Integrated electronic point-of-sale
- Money in your account next day
- Software links straight to kitchen, bar and inventory
- Multi-site reporting and reconciliation
- 24/7 technical support
Want fast, secure payments for independent cafés, restaurants or multi-site hospitality businesses? Discover our scalable payment solutions tailored for hospitality.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
Telephone: Monday to Friday, 8am to 6pm
Chat: Monday to Friday, 8am to 4pm
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright © 2025 | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
Telephone: Monday to Friday, 8am to 6pm
Chat: Monday to Friday, 8am to 4pm
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright © 2025 | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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