For everyday people, everywhere in the world, 2020 was the year of lockdowns: the year of staying home. The hospitality sector, of course felt the effects of the pandemic acutely. But there is light ahead.
The travel industry is moving people again, and hotels and resorts are opening their doors once more. So now the sector is again extending a long-awaited welcome. But are they welcoming back a changed guest with different expectations?
The hospitality sector is no stranger to innovation. Contactless check-in and digital keys have been around for some time. More and more technologies have become not just novelties, but necessities for many guests.
One of many challenges for hotels today is that guests demands have changed rapidly as time and technology have gone on, leading to a scenario where industry leaders have had to advance or risk being left behind.
Our report takes an in-depth look at the current landscape in hospitality, and what the future may bring for those looking to adapt to a modern-way of operating.
We take a look at: