Welcome to Ingenico DX8000. You are just a few steps away from being ready to accept card payments.
In the box:
Let’s get started:
Connect the power cable to the terminal USB port, this is located on the left side of the terminal, below the volume buttons.
There are three levels of password in use on the terminal, the user password, the supervisor password and recovery password. Passwords can be changed on the terminal by the appropriate person; however, these passwords are not saved on Elavon systems when changed on the terminal.
Select Supervisor menu
Enter the Supervisor password to access the Supervisor Menu
Select Reset Password
Select User password from the drop-down menu and press confirm
Press confirm to proceed with changing the required password.
Enter the new Password between 4 and 10 characters in length. Click in the password field to bring up the keyboard, enter the password and press the enter button.
Reenter the password to confirm. Click in the password field to bring up the keyboard, enter the password and press the enter button.
The terminal will display confirmation that the password has been changed.
Press confirm to complete the process
Select Supervisor menu
Enter the Supervisor password to access the Supervisor Menu.
Select Reset Password
Select Supervisor password from the drop-down menu and press confirm
Press confirm to proceed with changing the required password.
Enter the new Password between 4 and 10 characters in length. Click in the password field to bring up the keyboard, enter the password and press the enter button
Reenter the password to confirm.
Click in the password field to bring up the keyboard, enter the password and press the enter button
The terminal will display confirmation that the password has been changed.
Press confirm to complete the process
If the Supervisor password has been forgotten or lost and the supervisor password is locked, the terminal will need a recovery password to access the Supervisor menu and set a new Supervisor password. Any function that requires the Supervisor password will not operate until the password is changed.
If the supervisor password is incorrect the terminal will display an Invalid password message
If the supervisor log in is locked because of entering the incorrect password, the user must contact helpdesk. If the terminal is not configured to lock the password, the recovery password is entered on the supervisor screen
The terminal will prompt to enter the recovery password.
Enter the recovery password obtained from the helpdesk.
If the recovery password is incorrect the terminal will display an Invalid password message
When the recovery password has been correctly entered the Supervisor password must be changed immediately
Select Reset Password Change the supervisor password
Follow the steps above to change the Supervisor password
Any function that requires the Supervisor password will not operate until the password is changed.
Ensure Sale is selected. The Sale icon will be coloured blue.
Enter the Sale amount using the keypad.
Press Confirm to move to the next screen.
Press Delete to delete the number entered.
Press Cancel to cancel the full amount.
Present the card or payment devices to the contactless reader.
Insert the card in the reader at the bottom the device. Enter the PIN at the prompt.
Swipe the card in the magstripe reader at the side of the terminal.
Select the manual entry icon on the payment screen.
The card PAN and expiry date and the 3-digit security code (from the back of the card) should be entered.
For transactions where the cardholder is not present press the card not present icon and enter the card details on the next screen.
The card PAN and expiry date and the 3-digit security code (from the back of the card) should be entered
If the terminal is DCC enabled, the terminal will dial to the Elavon host for the latest exchange rates and will display the DCC conversion.
The cardholder can accept DCC by selecting the flag of their currency.
The cardholder can reject DCC by selecting the flag of the merchant’s currency.
Cancel the transaction by pressing the red cancel button.
The transaction will display a screen displaying the terminal dialling to the Elavon host for approval. The terminal will display transaction approved when the approval has been received. If Visa Multisensory or MasterCard Sonic are enabled the terminal will display the sounds and animation for Visa & MasterCard approvals.
The terminal will prompt to print receipts if they are enabled (receipts can be set under payment settings in the Supervisor Menu)
Receipts can be configured in the payment settings menu.
Select Supervisor Menu
Enter the Supervisor Password
Select Payment Settings
Scroll to Printing options
Set the preferred settings for printing the merchant and customer receipts
Tear Off Receipt Prompt – this option allows the user to turn the prompt to tear off merchant and customer receipt screen on or off.
Present the card to receive the refund using the available payment methods.
Contactless – Tap card or device.
Insert Card – insert card into the chip and pin reader at the bottom of the device. Cardholder to enter PIN if requested.
Swipe Card – swipe card into the card reader at the side the device.
Manual Entry – press the manual entry icon and enter the card PAN and expiry date when prompted. Note – it could be necessary to swipe up on the payment screen to access the manual entry icon.
If the terminal is DCC enabled, the terminal will dial to the Elavon host for the latest exchange rates and will display the DCC conversion.
The cardholder can accept DCC by selecting the flag of their currency.
The cardholder can reject DCC by selecting the flag of the merchant’s currency.
The terminal will dial to the Elavon host and print the merchant and customer copy receipt.
Select End of day banking in the Batch/Totals Menu
The End-of-day should be run every day.
Enter the User Password
Press Confirm if the Sales and Refund total are correct.
The terminal will dial into the Elavon host and confirm the result. The end of day report will be printed from the terminal.
Follow screen prompts for other transaction types; enter the transaction amount, present the card and accept or reject DCC as required.
Preauthorisation transactions will return an eight-digit host reference number which must be retained. The host reference number is required for pre-auth reversals, pre – auth top ups and completions.
Located in the Supervisor Menu. The Supervisor password is required to access all options in the Supervisor Menu.
The Payment settings feature allows the user to configure preferred settings for Gratuities, Accessibility mode, tables and receipt settings
All terminals are configured with PIN on glass Accessibility Mode.
European Accessibility Act (EAA) mandates that a range of products and services, including POS terminals are accessible to people with disabilities.
Accessibility mode can be enabled on the terminal.
Merchant enters the amount and presses confirm
Merchant selects the accessibility option (yellow circle with crossed eye symbol)
Terminal will change the colour of the background and display header (“Accessibility Mode Enabled”) and start reading the instruction (see next slide).
Merchant can turn up the volume of the device with buttons on the left side of the terminal.
The total amount is [Currency name] [total amount] [decimal point of the amount]
Please listen to the following instructions or to interrupt and make a payment please swipe, tap or insert your card.
For contactless transactions the customer needs to tap the card on top of the device. If not terminal will proceed to describe the device and what is on the screen for the Chip and PIN transaction:
The card slot is at the front of the terminal. The card is entered with the chip facing upwards.
All card input data and APM options are available.
The PIN Pad is located on the bottom of the screen. The layout is standard telephone layout with 1, 2, 3 at the top and Cancel, Clear and Enter across the bottom. The numbers are not spoken but the cancel and enter buttons speak the words cancel and enter.
Slide your finger across the screen. If you start above the PIN Pad you will hear: PIN Pad below. As you pass each digit you will hear a beep. When you reach the desired key then lift your finger and double tap anywhere on the screen to select the digit.
You will hear one digit entered followed by two digits entered for the next key.
Once you have entered all digits find the Enter button at the bottom right of screen, then double tap anywhere on the screen to confirm your PIN input.
There is a cancel key at the bottom left, a press of the cancel key will cancel the transaction. There is a clear key to clear a single digit entry. Please swipe, tap or insert your card to enter your PIN
Terminal will later play shorter version:
“Please enter PIN. The layout is standard telephone layout with 1, 2, 3 at the top and Cancel, Clear and Enter across the bottom. Slide your finger across the screen. Find the desired key using the beeps, then double tap anywhere on the screen to select the digit. When finished find the Enter button at the bottom right, then double tap to confirm”
Terminal will say: Pin Pad below
As you pass each digit terminal will play a beep. Customer slides their finger
When they reach the desired key then they lift their finger
Double tap anywhere on the screen to select the last digit.
You will hear: one digit entered
After adding next digit terminal will read: Two digits entered
Terminal reads: four digits entered
Terminal reads: „Cancel button” – double clicking anywhere will cancel the transaction
Terminal reads: „Clear last digit button” – double clicking anywhere will erase last PIN number
Terminal reads: „OK button” – double clicking anywhere to send the transaction.
Blik payment with Blik code is available but it is not read out loud by the terminal.
Manual PAN entry is available but card numbers are not read out loud by the terminal.
DCC is available but DCC screen, exchange ratio, mark-up and other information is not read out loud by the terminal.
These screens are not included in the RNIB accreditation.
To change the pitch and speed of the voice-over take the following steps.
Select the Settings application and enter the supervisor password.
In the Accessibility part you can adjust the Speech rate and Pitch.
Merchant can also change the language
Select Accessibility
Select Text-to-speech output
Set the speech rate and pitch to the preferred setting
(Sole trader, or partnership with 3 or less partners)
(All other customers)
(Multi-national customers)
(Opayo gateway only)
Helping thousands of customers around the world grow their business through payments
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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