Elavon customer service: 0345 850 0195 Opayo product support: 0191 313 0299
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Customer Resource Centre
Help with Ingenico DX8000
Getting started with Ingenico DX8000
Welcome to Ingenico DX8000. You are just a few steps away from being ready to accept card payments.
In the box:
- DX8000 SmartPOS card terminal
- Charging base and cable
- Power Charging Cable – Mains Plug and various Power Adapters
Let’s get started:
- Connect USB charging cable connector to Mains Plug
- Connect C-Type charging cable connector to Charging Base
- Connect Mains Plug power supply to wall.
- Place DX8000 onto charging base to charge and power on.
- Alternatively, you can connect the C-Type charging cable connector directly to the terminal if required.
Connect the power cable to the terminal USB port, this is located on the left side of the terminal, below the volume buttons.
Lift the protruding tab with the NFC logo on it.
Open the compartment and remove the empty roll, ensure the logo side is not facing the terminal.
Insert the open roll in the compartment.
Ensure that the paper is sticking up above the terminal.
Hold the paper in place, close to the compartment.
Close the compartment (there will be a click noise when closed) and tear off the excess paper.
Note: Tear off a complete turn of the paper to avoid printing on the adhesive residue.
Ensure Sale is selected. The Sale icon will be coloured red.
Enter the Sale amount using the keypad.
Press Confirm to move to the next screen.
Press Delete to delete the number entered.
Press Cancel to cancel the full amount.
CONTACTLESS
Present the card or payment devices to the contactless reader.
CONTACTLESS
Present the card or payment devices to the contactless reader.
Insert the card in the card reader.
The Cardholder should enter the PIN.
Magstripe
Swipe the card in the magstripe reader at the side of the terminal.
Keyed Card Present
Select the manual entry icon on the payment screen.
The card PAN and expiry date and the 3-digit security code (from the back of the card) should be entered.
If the terminal is DCC enabled, the terminal will dial to the Elavon host for the latest exchange rates and will display the DCC conversion.
The cardholder can accept DCC by selecting the flag of their currency.
The cardholder can reject DCC by selecting the flag of the merchant’s currency.
Cancel the transaction by pressing the red cancel button.
The transaction will display a screen displaying the terminal dialing to the Elavon host for approval. The terminal will display transaction approved when the approval has been received.
If Visa Multisensory or MasterCard Sonic are enabled the terminal will display the
sounds and animation for Visa & MC approvals.
Press Yes to print the merchant copy receipt if prompted.
Press OK at the Tear off merchant receipt prompt.
Press Reprint to reprint the receipt.
The terminal may prompt to remove the card when the merchant receipt has printed.
Verify Customer Signature
For transactions that require customer signature, the terminal may prompt to verify the customer signature.
Select Yes to print the Customer Copy Receipt if prompted.
Press OK at the Tear of customer receipt prompt.
Press Reprint to reprint the receipt.
Select the refund icon.
Enter the amount of the refund.
Press confirm to process.
Press Delete to change the amount.
Press Cancel to halt to transaction.
Present the card to receive the refund using the available payment methods.
Contactless – Tap card or device.
Insert Card – insert card into the chip and pin reader at the bottom of the device. Cardholder to enter PIN if requested.
Swipe Card – swipe card into the card reader at the side the device.
Manual Entry – press the manual entry icon and enter the card PAN and expiry date when prompted. Note – it could be necessary to swipe up on the payment screen to access the manual entry icon.
Enter the supervisor password.
Level 2 supervisor password.
If the terminal is DCC enabled, the terminal will dial to the Elavon host for the latest exchange rates and will display the DCC conversion.
The cardholder can accept DCC by selecting the flag of their currency.
The cardholder can reject DCC by selecting the flag of the merchant’s currency.
The terminal will dial to the Elavon host and print the merchant and customer copy receipt.
The merchant copy receipt will print
Remove card from the card reader if prompted (for contact chip and pin transactions)
If prompted to confirm the cardholder signture
Press Yes to confirm signature matches
Press NO to confirm signature does not match. If NO is selected the tranaction will be voided and a void receipt will print.
The customer copy receipt will print.
Select Batch/Totals
The End of day should be run everyday to ensure
Select End of Day banking
Select Yes to submit end of day.
The terminal will dial to the Elavon host and will print an end of day report.
Located in the Supervisor Menu. Level 2 Supervisor password is required to access all options in the Supervisor Menu.
This section outlines how to configure gratuity options and visually impaired options that are available during the transaction flow.
Payment with Gratuity: tap on the slide to turn tips on and off. Green indicates Payment with Gratuity is turned on.
% Gratuity percentage: turn on and off percentage tips by tapping the box beside the option. The tick indicates it is turned on. The percentage amounts in the red boxes will be offered during the transaction.
Custom: turn on custom percentage gratuity by selecting the Custom tick box, this will allow the user to input a preferred percentage amount for the gratuity.
Customize Values: change the default percentage values option by changing the percentage amounts in the customize values fields above. The % amounts can be customized by inputting new values in the white boxes under the customize values heading, tap in each box to bring up the keypad. NOTE: The Custom box must be ticked to enable this feature.
Gratuity amount: this option will allow the user to input a preferred gratuity amount during the transaction.
If both gratuity percentage and gratuity amount are selected the user can choose to add a gratuity by percentage of the sale amount or add their own gratuity amount during the transaction.
Visually impaired mode: Visually impaired mode provides support to visually impaired users by provided audible instructions during the transaction.
1. Locate and select the Settings icon on the home screen.
2. Enter the Settings password “350000”
3. Select the “Network and Internet” option.
4. Select the Wi-Fi option.
5. Ensure the Wi-Fi is turned on - If it is not select the slider to turn it on.
6. The terminal will then scan for nearby networks.
7. Tap the required network to select it.
8. Enter the Wi-Fi password using the on-screen keyboard.
Note: The terminal will automatically connect to the strongest available network that is saved.
The KPN SIM cards should be inserted into the back of the DX8000 prior to installation.
The SIM card should be inserted into the back of the terminal.
Remove the back cover and lift the battery, insert the SIM card by sliding it under the silver casing. Replace the battery into the compartment.
1. Access the Settings Icon
Input the password – 350000
Select Network & Internet
2. Select Mobile Network
3. Select Advanced
4. Turn on Automatically select network.
This allows the SIM card to automatically select the network
5. Turn off Automatically Select Network to manually select an available network.
The terminal will search for an available network and display them on screen.
On this page
Elavon terms of service UK (CCA)
(Sole trader, or partnership with 3 or less partners)
Elavon terms of service UK (non-CCA)
(All other customers)
Elavon terms of service (Multi-national customer)
(Multi-national customers)
Opayo Merchant Terms & Conditions
(Opayo gateway only)
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195 (menu option 2)
8am to 6pm, Monday to Friday
Elavon technical support: 0345 850 0195 (menu option 1)
24 hours a day, 365 days a year
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195 (menu option 2)
8am to 6pm, Monday to Friday
Elavon technical support: 0345 850 0195 (menu option 1)
24 hours a day, 365 days a year
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.