Help with talech Register (Elavon EPOS)                                             

Your new POS is a cloud based solution and requires business grade broadband installed and the broadband should only be used for the POS.

Minimum bandwidth for running the POS software is 5Mbps down, and 1.5Mbps up, per device.

If you wish to use your broadband for other services (CCTV, music streaming, customer WiFi access), then you must contact your internet service provider to segregate bandwidth on your router for the POS system or, you should run those services on a separate router.

If you do not do this, it will impact the POS and terminal performance, therefore your business operations, customer experience and revenue.

Before the installation, Elavon will firstly send an engineer to your site to complete a site survey of your infrastructure. This is at no charge and is for your benefit to ensure that the internet you have installed is ready to support the installation of your POS solution.

When data is sent or received over the internet, it is sent through a specific port to an IP address.

So, when it comes to taking payments it’s essential to check with your internet provider that the associated ports and IP addresses are allowed, as shown in the table on the next page.

Static IP address solution required for integrated terminal.

The following details are required:

• Static IP address
• IP Gateway
• Subnet details
• DNS address

Your engineer will require two DNS server addresses for Tetra terminals.

If a secondary DNS address is not known, a public DNS can be used (Public DNS examples 8.8.8.8 & 8.8.4.4 for Google). Your firewall configuration needs to include a DNS address access. The MAC address of the terminal can be provided by the engineer at the time of installation if required for firewall configuration.

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