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Customer Service
Elavon Customer Service: 0345 850 0195
Opayo Product Support: 0191 313 0299
Elavon customer service: 0345 850 0195 Opayo product support: 0191 313 0299
For support in Ireland, click here
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Customer Resource Centre
MobileMerchant Migration Information page
We’re closing our MobileMerchant product
We’re closing our MobileMerchant product to make way for Elavon Mobile, our new mobile point-of-sale powered by talech. Elavon Mobile brings you improved functions, robust reporting and greater flexibility when serving your customers. It’s also a solution that will grow with your business.
Moving from MobileMerchant to Elavon Mobile
Hate moving? Don’t worry – we’ve done all the heavy lifting for you to make your move to Elavon Mobile quick and easy.
Your new Elavon Mobile card reader is white and easy to differentiate from your old black MobileMerchant card reader. Your Elavon Mobile card reader will only work with the talech Mobile app.
When you receive your new device, there are just a few steps you’ll need to take.
- Turn off your old, black MobileMerchant card reader.
- Download the talech mPOS app
- Find the Quick Start Guide we’ve included in your courier package (also available here). Follow the instructions in the guide to set up and pair your new Elavon Mobile card reader.
- You can begin taking card payments on Elavon Mobile as soon as you’ve completed the set-up.
- Login to the MobileMerchant portal to download your transaction data for your records. You’ll have access to the portal for two more months.
What to do with your old device
In keeping with EU guidelines, your old MobileMerchant card reader should be recycled. You can drop it into any WEEE recycling facility near you.
Elavon terms of service UK (CCA)
(Sole trader, or partnership with 3 or less partners)
Elavon terms of service UK (non-CCA)
(All other customers)
Elavon terms of service (Multi-national customer)
(Multi-national customers)
Opayo Merchant Terms & Conditions
(Opayo gateway only)
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
8am to 6pm, Monday to Friday
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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