Elavon Site Map
- Setting up your Account
- TV Tutorials
- User Guides
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Customer News
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Customer Updates
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2019
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Update to the Definition of Secure and Non-Secure Transactions
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Guiding you through PSD2
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European Commission Decision: Inter-Regional Interchange Rates Reduction
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Updated Terms of Service (TOS) – Effective 14 September 2019
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PSD2 – latest update
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ID Pal Application
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Fraud Alert Notification
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Your rights when making payments in Europe
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Update to the Definition of Secure and Non-Secure Transactions
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2018
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New Payment Services Directive (PSD2) legislation from the EU
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Summary of key changes to your Elavon Terms of Services
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General Data Protection Regulation (GDPR) – what you need to know about the new EU data protection law
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Clarification to the wording on your Schedule of Fees
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Ban on surcharge
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Urgent update required for your payment processing solution
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Urgent security update required for your MobileMerchant app
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Brexit - what you need to know
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New Payment Services Directive (PSD2) legislation from the EU
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2020
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PSD2 Frequently Asked Questions (FAQs)
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Brexit - Customer and Partner update
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Important information - products incorrectly mapped under EEA tiers
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Elavon UK customer update - COVID-19 pandemic preparedness
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Contactless payments limit increase
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Chargeback and dispute management relating to Covid-19
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Managing airline customer disputes and chargebacks due to Coronavirus
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Covid-19: Business Continuity
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Important information
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Card machine tips
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Rebooting, cleaning and troubleshooting card machines
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Is your website still using Magento 1 software?
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Strong Customer Authentication in Travel & Hospitality: Your questions answered
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Elavon Connect – constantly evolving
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Interim Solution Instruction for the Travel and Hospitality Industry
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Migration to a new digital certificate and port number
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Brexit - What you need to know
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How to avoid scammers targeting retail deliveries and take-aways
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Beware of Carding
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PSD2 Frequently Asked Questions (FAQs)
- Customer Updates 2021
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2019
- Data Security
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Card Brand Changes
- 2019
- 2018
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2020
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VISA: Transaction Receipt Changes
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VISA & MASTERCARD: Revised Contactless Limits
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VISA: Promotions and Free Trials
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ALL CARD BRANDS Reminder: 8-digit BINs (Industry readiness)
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VISA Reminder: Sales Tax Rebates
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ALL CARD BRANDS Reminder: Everyday BIN table management
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Card Brand Changes - 01 April 2020
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All Card Brands: AMLD5 relating to anonymous prepaid cards
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Visa & Mastercard: Refund authorisations
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Visa: Response codes for Strong Customer Authentication response
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All Card Brands: Retiring mag-stripe
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All Card Brands: Consistent and improved customer experience
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Visa: 3D secure affecting eCommerce
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Mastercard: 3D secure affecting eCommerce
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Visa: Cashback limit changes affecting Switzerland
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Visa: Account verification usage
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Visa & Mastercard: Impact of non-compliance with changes to Dynamic Currency Conversion
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Visa: Changes to the contactless CVM Limit for Poland and Belgium
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Visa: Stored Credential best practices
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Mastercard: Card changes
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Card brand and regulatory changes: July 2020
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Card brand fee changes from July 2020 for Interchange ++ customers
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Card brand and regulatory changes: October 2020
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Card Brand Airline Impacts
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Card brand changes: December 2020
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VISA: Transaction Receipt Changes
- 2021
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Customer Updates
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Customer Resource Centre
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Covid19: Elavon Business continuity
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2019
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Elavon becomes first dedicated payments and eCommerce company to join UK Faster Payments
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Elavon acquires CenPOS, enhancing digital capabilities, integrating payments into CenPOS software
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Elavon and Societe Generale partner for pan-European payment services
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Amadeus, Elavon and Mastercard team up to facilitate payments for Thai Airways
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Elavon and ePages join forces to offer eCommerce solution
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Elavon appoints Head of Strategy for Europe
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UK SME Pulse - New index reveals British SMEs have positive business outlook
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Elavon Selects Featurespace
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Elavon acquires Payius in Sweden, strengthening Elavon’s capabilities across the Nordics
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Elavon supports The Royal British Legion’s Poppy Appeal on a nationwide campaign for cashless donations
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Elavon acquires Sage Pay, expanding its presence and services for customers in the UK, Ireland
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Elavon and Santander UK renew longstanding alliance
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Elavon becomes first dedicated payments and eCommerce company to join UK Faster Payments
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2018
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Elavon continues to invest in alternative payment methods with ‘Pay by Bank' app
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Elavon secures payments deal with bpost
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Elavon helps European customers reduce data breaches threat with PCI-validated P2PE solution
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Elavon acquires Electronic Transaction Systems
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Elavon wins Best Processor at 2018 CNP Expo
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U.S. Bank named one of the World’s Most Ethical Companies 2018
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Breaking down borders: Elavon partners with PPRO Group to boost global eCommerce
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'New Statesman' spotlight on fintech – security will make fintech boom sustainable
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Santander and Elavon to enable business and corporate customers to accept Chinese payment methods
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Santander to enable businesses to accept alternative Chinese payment methods across E-Commerce and Point of Sale (POS) solutions
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Elavon is a double finalist in the Card and Payment Awards 2018
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Elavon continues to invest in alternative payment methods with ‘Pay by Bank' app
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2017
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Elavon – making sense of payments technology for independent retailers
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Elavon and Poynt announce plans to bring the Poynt Smart Terminal to Europe
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'New Statesman' fintech spotlight – why card payments need an ace up their sleeve
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Ethisphere Institute names U.S. Bank as a 'World’s Most Ethical Company' in 2017
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Elavon – making sense of payments technology for independent retailers
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2020
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Elavon and Nuapay collaborate to provide open banking in Europe
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Elavon named as one of UK’s Best Workplaces
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Elavon with Opayo helps SMEs reopen with new payment solutions and insights into customer journeys
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Covid-19 accelerates ecommerce adoption in UK among 55-75s while all age groups opt for cashless
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Continued demand for in-store shopping during the holidays
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Elavon and Nuapay collaborate to provide open banking in Europe
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2021
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U.S. Bank leaders are among the 2021 Most Influential Women in Payments
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Elavon recognised as a top U.K. employer for second year running
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Elavon takes centre stage at Women in Payments EMEA Symposium
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Elavon and Payacharity recognised at the Card and Payments Awards
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Elavon reduces online cart abandonment with Transaction Risk Analysis
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Consumers seek ethical and local brands; digital payments are on the rise
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UK SME retailers pivot with digital services for long-term recovery
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Unity Trust Bank Partners with Elavon to Enhance its Payment Proposition
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U.S. Bank leaders are among the 2021 Most Influential Women in Payments
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Charles Alexander Distribution - Customer Story
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Chi Chi London - Customer Story
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Lazy Toad Inn - Customer Story
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University of Manchester - Customer Story
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Bridal Rooms - Customer Story
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How is tourist spending impacting UK hotels and restaurants?
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Pocket Shoppers eCommerce Report
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Transformations need so much more than tech
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How to play smart and cash in on Black Friday and Cyber Monday
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After GDPR: It's time to make friends again with data
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Surviving storms in the new academic year - UK
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Five ways to win over tech-loving guests
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'People first' mindset always pays off
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Fintech celebrates top female professionals
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What we share every minute
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The virtual safe - protecting money in the 21st century
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Elavon’s response to the UK Government call for evidence: cash and digital payments in the new economy
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NH Hotels - Customer Story
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All Videos
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Change is coming – are you ready?
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20 questions to ask before committing to a payment processor
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Leader’s lowdown with Colin Close
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Celtic Manor Resort - Customer Story
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Leader’s lowdown with Linda Hand
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PSD2 Practical Impact Guide for Face to Face
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PSD2 Practical Impact Guide For eCommerce
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PSD2 Guide
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How to protect your reputation amid a data breach crisis
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PSD2 - Learn how PSD2 and SCA requirements will impact your business
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UK SME Pulse
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The Marketplace of the Future
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Pay at table - Infographic
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5 things we can learn from cybercriminals
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Leader’s lowdown with Hannah Fitzsimons
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Discovering digital: taking your business online
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Account Data Compromise (ADC) Guide
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Leader’s lowdown with Viv Galligan
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International Women's Day: #EachforEqual
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Considering changing your business model?
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Webinar: Maintaining data security during the Covid-19 pandemic
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When a virus no-one can see made us change in ways you didn’t notice
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Online shopping surges
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Leader’s lowdown with Simon Tune
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Video conferencing security
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Covid-19: Retail reaction
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Reach out rather than recoil in a crisis
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What makes a great partnership?
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Leader’s lowdown with Akita Somani
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The dark truth about a data breach
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Life after lockdown: 5 things to consider if you run a business
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Post-pandemic spending priorities
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Social distancing and point-of-sale
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For sale: your customers’ payments data
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Time to move to digital
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J. Lupton’s butcher shop - Customer Story
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People: The heart of Elavon
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Test your security as a hacker would
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Payment preferences in the age of social distancing
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PSD2 Strong Customer Authentication (SCA) for the Travel and Hospitality Sector
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N6 Concession Ltd - Customer Story
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Making Music - Customer Story
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Staycations with Michael Caines
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Elavon insights: Covid learnings
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Cashing in on abandoned carts
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NMI – Partnership Story
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Payments Plan B for local restrictions
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Elavon tops WPM Education survey
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Avoid damaging your own cybersecurity
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Prepare your business for the online sales season
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From ‘just looking’ to ‘just bought’
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Consumer festive spending plans with Ipsos MORI
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Getting online shoppers over the line
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2020: our journey to inclusion continues
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5 payment trends you'll see in 2021
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Biometrics: Protecting the future of payments
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Cash flow is king
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Opayo Virtual Roundtable - opportunities in unlikely places
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Your Axis advantage
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Why your business needs PCI compliance
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Payments in transit
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Translink - Customer Story
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Buy Now Pay Later
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The next payments revolution
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Wearable payments
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5 ways to reduce restaurant no-shows
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Transaction Risk Analysis
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Cart abandonment problems?
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Why payments are a key part of the customer journey
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Payments technology to move the indoors outdoors
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Littlepay
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Payments insight: What your customers are thinking
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Payments in Hospitality
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Digital: The best time is now
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Being local and ethical matters
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10 things to know if you’re taking payments
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Payments insight: Parking preferences